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Lowes in Midland, Texas - Paint Department lack of service

On the morning of 6-30-16/Thursday at approximately 10:30am I went to paint department in Waco, Texas to get 1 more gallon of Valspar paint mixed for me (the Valspar paint I purchased 2 days earlier was not enough). I was told by both employees working there they were out of the semi-gloss/interior base and their truck would not be in until Tuesday/July 4th (being 6 days later). I told them that I was on my 2nd coat, having 2 walls coated with 2nd coat before I ran out, ergo I needed 1 more, asking "what I was supposed to do"... the lady that was working in paint department at the time responded "I can make it in another Valspar base sheen" (dah, why in the *** would I want a different sheen when I had two of four walls in same room to paint a 2nd coat on). Since both paint center employees said they would not have more for 6 days, "I" asked them to call the Temple TX Lowes (40 miles away from me on I-35 that is a traffic nightmare under construction) to see if they/Temple had any. Temple did have the Valspar base that was needed ... they did so and learned Temple had 16 gallons on floor/shelf and an entire pallet in back). I them called Temple on my cell phone, told them that I was the person from Waco that needed the Valspar (they offered to hold a gallon of Base at the paint counter). I drove to Temple (took me 1-1/2 hours travel time plus gas). When I arrived at Lowes/Temple paint department (approximately 1:00/afternoon) I was welcomed by a very nice/professional guy that promptly mixed the color I needed; I told him what happened in Waco, his response was there was really no reason why Waco Lowes couldn't have called them and had some of the Valspar base sent over from Temple to Waco (or supply brought in from Dallas) either next day/Friday or Saturday which would have been fine with me (BUT WACO LOWES didn't tell me this or offer to do ANYTHING at all ... they just said "no more Base until Tuesday/6 days later). Upon getting the paint in Temple, I went back to Waco and "VOICED my outrage" for lack of customer service (they hadn't offer to have next day/Friday or Saturday, it was to be 6 days before more would be in stock, told me NOTHING about their being able to get more Valspar Signature Base from Temple by next day or Saturday instead only truck comes on Tuesday/6 days later ... I asked to speak to the Lowes store manager in person, what I got instead was some young lady (not the store manager, she might have been a sub-front in register manager); she offered me a discount on 1 gallon of paint I drove to Temple to get, I was still so mad about this I could have chewed nails and spit tacks, so she credited my card back for the cost of the paint. I am sure there will be many others who want/need Valspar Signature paint (going to Waco store to get it) between today/Thursday and next Tuesday when their truck is supposed to come only to be told "out of stock until next Tuesday, some of them will leave and not wait (buying something other than Valspar Signature since they are the only paint store in Waco that has it, True Value Hardware in Hewitt/Tx that is a suburb of Waco carries some Valspar but not the signature series), with the rest having to drive 40 miles (80 miles round trip) to get it. We have two Home Depots in Waco, they will be the ONLY place I go from now on when I need paint, they don't have Valspar but they do have Sherwin Williams and Behr that are excellent brands as well. The $24.88 was refunded by Waco/Lowes, they showed it as "return" 16359, transaction #21313893 on 6-30-16 from the paint I purchased at the Temple Tx Lowes; which is about the best that I was going to get, but the b.s. I went through today was a "total lack of customer service by Waco Tx Lowes paint department
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1 comment
Anonymous
#1197254

The only poor customer service you received was from the guy who popped off that it could have been sent to the store closest to you. While it CAN be done, it is seldom worth it.

They have to put your item on a delivery truck, staffed with a minimum if 2 people each paid well over $12 an hour and then spend the 5 hours round trip YOU are so outraged about not delivering appliances etc. AND thete is no guarantee all this would have happened any sooner than the 6 days you were originally quoted.

Worst of all you would have likely THEN believed that the delivery trucks were at your beck and call to bring any item from any store at any time you wanted it. I feel your pain and HATE that the 2nd employee so poorly managed your expectations...

Review
#874824 Review #874824 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Ottawa, Ontario - customer shoping ability

I LIKE LOWES ---- UNTIL LATELY. YOUR MANAGER AT THESTORE LOCATED IN BRADENTON,FL ON 14TH ST HAS MADE IT ALMOST IMPOSSIBLE TO NAVAGATE THR0UGHOUT THE STORE WITH MERCHANDISE AND CUSTOMER ORDERS FILLED IN THE ISLEWAYS THAT SHOULD BE FOR CUSTOMERS SHOPPING TO MANUVER THE SHOPPING CARTS, CARTS FOR DISABLED, ETC;. THE ISLEWAYS THROUGHOUT THE STORE IS A DISASTER.NEXT TO IMPOSSIBLE TO NAVAGATE THE ISLES TO OBTAIN OUR PURCHASES. BY CHRISTMAS TIME THE WHOLE STORE MIGHT BE FOR MERCHANDISE ONLY, NO ROOM FOR CUSTOMERS. THIS IS A SERIOUS PROBLEM NOW AND IT DIDN'T USED TO BE THAT WAY. POOR MANAGER? THANK YOU JACK PARSONS OF BRADENTON
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Review
#941256 Review #941256 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I just had the single worst, but more importantly maybe the single stupidest, Expedia CW with lowes home improvement. While trying to order 1600.00 with of equipment from a lowes store in Calgary Canada I learned if you are from the States it's impossible. In a futile...
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2 comments
Anonymous
#1199496

Face it, it's a smart business decision. With all the credit card fraud that goes on it doesn't make a lot of sense for someone with an address in the southern US to be making that large of purchase from a store in Canada and having someone else pick it up or have it delivered to a Canadian address.

Seems kind of odd to have a girlfriend in Canada when you live in Oklahoma. If you travel back and forth to see each other, just make the purchase the next time you are in Canada, otherwise just send your girlfriend the money and let her go to Lowes and buy it.

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Review
#901222 Review #901222 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes Customer Care Review

1.0
Details
Customer service very rude at the 800-445-6937 number I was being talked down Tia's well.
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Review
#908414 Review #908414 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review from Orlando, Florida

Lowes, Springhill, FL US 19. Brenda the check out at register 10, was so rude!! First when asked if her register was open, she pointed us to use register 9. I did, but my girlfriend had a separate order, so she asked if she was working? She said rudely... "Well if you are paying separately"! Seriously, why would she asked, if she wasn't ? Then the fan my friend was buying, Brenda argued about the price, that we thought it was. It was on a end cap shelf with apparently some other higher priced fans. (My friends picked a higher priced fam to buy, not knowing it was). Just one price hung in the middle of that shelf. (Which the store should NOT do in the first place). She said, "Well I can see the fan, from here, I know how much"! Sarcasm!! She was just full of meanness!
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Review
#952007 Review #952007 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review from Orland Park, Illinois

4.2
Details
This is not a complaint, instead it a compliment. Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable to find one. I just wanted someone to know how great they were to me as a customer.
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Columbus, Georgia - Worst customer service department clerk

1.0
Details
Arrived at Lowe's to find one white lady at counter and black man at the opposite counter waiting for the only sales clerk on duty. As I continued to wait patiently in line an employee walk up and assisted the one customer, the black man, whom walked off following the employee. As the clerk continued to assist the lady in front of me, she walked to the opposite counter and began making phone calls meanwhile another black lady was also waiting in line behind me. For five to ten minutes we continue to wait and the clerk is still waiting on the telephone and then begins to assist the white customers walking up to the counter as we continue to wait in line. We then ask why was she assisting customers on one side who are all Caucasian and ignoring the fact that we African Americans had been in line for the last ten minutes waiting for service. The clerk then became rude and justifying why she is helping them while waiting on the telephone. We immediately asked to speak to the manager who then stated she wasn't present so she could not verify what we were saying was true but If it did happen she apologize as the clerk stood there with a smirk on her face as if the situation was funny.....our response look at the camera. I see nothing funny about your employing agency losing money because of the ignorant behavior of its employees.
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2 comments
Anonymous
#1238017

So, no complaints against the black man, just the white woman who obviously was a racist and a bad person because she happened to be white. GROW UP AND GET A MORAL COMPASS!

The world is not out to get you because you are black. You are your own worse enemy and the only one in your way is yourself.

Anonymous
#1237414

Define helping those other people. Was it just answering questions?

Definitely pretty difficult to ASSIST somebody while talking on the phone to ASSIST somebody else. This tells me that those others walked up yelled some *** question and rather than listen to those people sit there and bitchhh that employee answered their question and let them walk away.

Clearly there are just a bunch of jackasspeople in your town and min wage employees just trying to do their job.

One word: perspective.

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Review
#950478 Review #950478 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Veteran discount

I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made this discission. But I am sure he makes milloins of dollars a year. Is he or she a veteran? At one point they did the right thing. It wasn't much but it made me go to Lowes. I would like to continue to shop a Lowes. They need to reinstate the discount for veterans. The
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1 comment
Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Review
#928876 Review #928876 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Veteran discount

Lowes Customer Care Review

1.4
Details
The worst... never again... small bath and kitchen project to be finished Aoril 2016 it Labor day Weekend! !!Still not done.... wrong orders...unprofessional, double charges.. no invoices,unorganized, shoddy contractor and work, had to be redone 3 times!! terrible customer service. No communication NEVER again.... and i will tell all know to stay AWAY...
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Review
#910060 Review #910060 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service