Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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Lowes in Sunrise Beach, Missouri - Terrible service

1.6
Details
I purchased a toilet from them. It already needs a part to make it stop running. I ordered and paid for it three weeks ago. We checked on it at least 6 times. They just kept saying it wasn't in yet. On Friday, my husband asked to speak to a manager. There was no manager on duty at 4:00 p.m. On Friday! Yesterday they said they forgot to order it. I contacted corporate twice. They refuse to respond. Every time I go in there I have a very difficult time getting anyone to help me. Last time it was in the carpet department. I own my own home and five rental units. I will not purchase anything else from Lowe's. I will tell everyone I know about my experience and I hope other people stop shopping at Lowe's too.
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Review
#897414 Review #897414 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Service
Reason of review
Poor customer service

Lowes Customer Care Review

2.9
Details
Poor customer service in Clovis Nm, lied to by not only a salesperson but two lower managers. Main store manager called me the next day to try to pacify me but did not make good or do the right thing to correct the problem,
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Review
#893319 Review #893319 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Chicago, Illinois

2.5
Details
I visited Lowe's today 6/29/16 in Mccomb Ms.I just don't understand how your business has over 40 to 50 workers on dayshift working and every worker you have is lazy and just walks around doing Nothing!!!! My husband and I asked 3 different workers for assistance and none of them were helpful at all!!! U asked them where something is and the response is either I don't know or check aisle 9,10,or 11.Really??? Why can't they be helpful enough to walk the customer to the item you are looking for.Alot of the workers brag about making 12 to 15/hr and just ride t g e clock.this is ashame!!!!!! On another visit several months back ,I purchased a toilet for lowes.I am a young lady, the worker in that section knew that I was purchasing it but still didn't help to load on my buggy or help me transfer to my truck!!! Easily my back could have been broken...They need to be more helpful to customers instead of doing wasted labor.
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Review
#874399 Review #874399 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

2.9
Details
Question to Lowes customer service: Can I trim 1/4" off a double sink vanity top - product SKU provided. Answer: No, with no explanation or alternative offered. Then, when I answered their follow up question (Was this info Helpful?) by choosing "No", the immediate reply was "Something went wrong on our end. Please try again in a little while."
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Review
#889925 Review #889925 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Ambridge, Pennsylvania - Service after the sales.....

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."
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Review
#935321 Review #935321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

The Lowes in Hattiesburg has some of the worst employees i've ever seen in a lowes.. My wife walked around this store for 35 min with no help at all. She could not find an item, and could not even find someone to help her. I probably will never shop here again; and i'll be sure to pass the word..
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Review
#948430 Review #948430 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

4.5
Details
Everyone is exceptionally polite and helpful every time we've been to Lowe's in Florence. Thanks guys!!
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Review
#891386 Review #891386 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
We had our floors done through Lowes Maple Grove. It has easily been the worst experience I have ever had with any retailer. I dont have the time or energy to write everything that has happened in this review. First off, oddly enough, the floors look great, we are...
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1 comment
Anonymous
#1210602

That is Lowes. Slow, could careless and pass the buck. Stay away.

Review
#905417 Review #905417 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
It could be a day or two ir if they have to order parts it could be a month." I said, "Do you have another saw you could use?" His answer, "Nope." I said "Guess I'll have to go to Home Depot." The Lowes guy said, "Be my guest." And here I was thinking they sold lumber...
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2 comments
Anonymous
#1179638

Same thing happened to us at Home Depot, same scenario. So we said "but don't you sell saws?" "Doesn't work that way." "Can we buy a saw from you, cut the board, and then return the saw?" (Ok maybe that was sarcastic.).

I just kept complaining and asking for their superior.

I eventually it got to head manager. He found a saw that worked in the back!!

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Review
#847247 Review #847247 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Building supply store with no saw
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
1.0
Details
I guess the IQ dropped sharply at Lowes this particular day. I finally got a hold of a manager who after taking all my info, yet again, said she would call me back. Any way heres my point. Yes I am just one customer with a complaint, easy enough to brush off right. ...
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Review
#855549 Review #855549 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service