Product: Lowes Customer Care Clear all filters (481 of 481 reviews match)
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Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Delivery staff
Reason of review
Good customer service

Lowes Customer Care Review

3.3
Details
Im standing here next to grills and not one employee has stoped to ask me if i need help
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Review
#916321 Review #916321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mississauga, Ontario - Poor Experience

3.2
Details
- The reps made me wait an hour to place an order for a patio set, because they could not find the proper item and then promise me that there are 5 coming in the store and i will be getting one of them - promised ETA and call to confirm in 3 weeks, yet got none. - promised delivery will happen once items come in the store ( already told them since my first visit to the store that i am from another town ) - 3 weeks pass, i get no call, when i follow up, i am told that i will get a call that day, but 2 days pass and i still get no call - i follow up again by calling, i am told that my patio set has arrived in the store but i was not charged delivery on my first visit, hence i am made to drive from my town to the store because they cannot take charges on the phone or online. - I am told of final delivery date while i pay for my item. - One day before delivery date i receive a phone call claiming that they have oversold the item i had ordered. No one even bothered reconciling in their computer system to see i will not get the item in the 3 weeks since. - I got the bill for the patio set with interest charges, yet no one ever reconciled that the item will not even be given to me. - I conducted all followups, even from my order standpoint down to my complaint process, despite being promised call backs on multiple occassions. - Staff introduce himself as CSA and turns around to become the Store Manager when i voice my displeasure and ask to speak to senior management. - Store manager called to resolve, but i withdrew all business/orders i had placed as any compensation is not worth the negative experience and still having nothing to speak for. - Please learn from my frustrations and choose to go elsewhere.
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Review
#898594 Review #898594 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$1600

Lowes in Ambridge, Pennsylvania - Service after the sales.....

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."
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Review
#935321 Review #935321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Veteran discount

I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made this discission. But I am sure he makes milloins of dollars a year. Is he or she a veteran? At one point they did the right thing. It wasn't much but it made me go to Lowes. I would like to continue to shop a Lowes. They need to reinstate the discount for veterans. The
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1 comment
Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Review
#928876 Review #928876 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Veteran discount

Lowes - Customer Care Review from Mooresville, North Carolina

Can you EVER find someobe to help you in the store???? I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's for even lightbulbs. That is exactly what I am in the store right now waiting for help. So far 17 minutes and no one has shown up yet.
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2 comments
Anonymous
#1233038

It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.

Anonymous
#1227845

If you took the initiative you could have looked at every light bulb in the bulb aisle in 5-10 minutes. Why would you stand around for 17 minutes for someone to look for a bulb when you could have easily done it yourself? If you need someone to hold you hand you should go to Ace Hardware rather than a big box store.

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Review
#936905 Review #936905 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

1.0
Details
Customer service very rude at the 800-445-6937 number I was being talked down Tia's well.
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Review
#908414 Review #908414 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Carson City, Nevada - Never again from Lowe's

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Review
#900293 Review #900293 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service

Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Carson City, Nevada - Dishwasher

1.0
Details
Ordered a Samsung dishwasher on line on 7/25/16. Website specifies "free local delivery" . OK. 2 days after I placed the order I fond out that my CC has already been charged for the amount. During this time I did not receive any calls or e-mails. I called the store 3 or 4 times until I was able to talk to a receptionist. I got transferred to Appliances and after 8 or 10 rings back to the receptionist. This went back and forth couple of times. Receptionist took my name and was told I will get a call back. Nope. I called next day and got a hold of customer service. Was told my appliance is scheduled to arrive on the 29th and I will be notified immediately. I inquired as to why my CC was already charged and was told this is the procedure when they order from the manufacturer. And I thought they are retail. No call on the 29th. I called and left a contact #. Got a call back in about 2 hours and was told the appliance arrived; but, if I want to get it quickly I should come and pick it up myself. Not funny. I opted for delivery and was told they'll not be able to deliver until 8/7/16. Again, not funny. This is the first and last time I will purchase anything form Carson City Lowe's. This is probably the worst customer service I ever encountered
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1 comment
Anonymous
#1192755

You didn't purchase it from the store, you purchased it online. That is like buying it at one store and wanting it delivered by another. Things would have gone a lot smoother for you if you had actually gone to the store and made the purchase there.

Review
#891860 Review #891860 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
  • Cc charged 2 weeks before product is scheduled for delivery
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution