Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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3.6
Details
I went to purchase a range to match my frig and dishwasher (which we had just recently purchased at this Lowes store). I found what I wanted and waited while "Sandra": was on the phone. She said she was on hold again. I said fine, suggested to my husband we do our...
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5 comments
Anonymous
#1209876

Typical customer that thinks their *** doesn't stink. Can't wait for a salesperson that works in the department to help them and demands instant service.

This results in a person from another department that isn't trained in the products you want being called over to try do to what they can to help you.

Then you complain about the service you get. Bet you holier than thou attitude would quickly change if you spent a week working in a retail store.

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Review
#914199 Review #914199 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Rude salesperson
Can you EVER find someobe to help you in the store????I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's for...
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2 comments
Anonymous
#1233038

It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.

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Review
#936905 Review #936905 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
For 45 minutes I couldn't get anyone to help me find a light bulb, then this nasty attitude young women comes from paints and says that the light specialist was at lunch and asked me for the brand of the light, I didn't know the brand but she kept looking for about 2...
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1 comment
Anonymous
#1214273

Rather than spending 45 minutes looking for someone to help you find a light bulb why didn't you spend your time looking at the light bulbs they had in stock? I doubt it would have taken you 45 minutes to walk up and down the row of stock light bulbs and determine if the bulb you were looking for was on the shelf. You might be surprised what you can do on your own if you try rather than expecting someone else to do everything for you.

Review
#920311 Review #920311 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I did so because Lowes online ordering and pickup is supposed to save me time. I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15...
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3 comments
Jumpa
#1149721

Most all grommets are right down in Hardware section... it would have taken you 4 minutes to walk down and get them.

Unless you are too "lazy"& I do believe that's the case here not to save time

It's a new trend by millennials to walk in the store sit down at customer service bench and do all their shopping online, "on their ***" It is not about saving time it's about being too darn lazy to walk around the store!!!

,

They then get upset if the stuff isn't brought up to the CS desk immediately or within 15 minutes

Sorry but most sales associates are busy helping the non-lazy customers actually walking around the store to buy stuff I've seen this many times so when they send down an internet order I do not fill it until all my "in store" customers are all set.

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Review
#833118 Review #833118 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Lowes

Lowes Customer Care Review from Ridgeland, Mississippi

3.7
Details
I just left Lowes here in McComb, MS after purchasing over $100 worth of merchandise. The young man who was a cashier was very rude and did not say "Hello", tell us the total or at least thank you and have a good night. This makes me furious when the people who work there act like you don't matter and are not pleasant to their customers. We drove 30 minutes to come to Lowes when their was a Home Depot 3 minutes closer. Don't they realize that if it wasn't for the public patronizing their place of business there would be no LOWES!!!
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Review
#888604 Review #888604 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Poor customer service at Lowes West Edmonton

2.5
Details
I ordered some items online for in-store pickup on March 21, 2016. Although the website clearly indicated all items were in stock at the West Edmonton store they were not. Lowe's was unwilling to ship the missing items to the West store even though my order was accepted online. I explained that I am a senior with disabilities and that I ordered online for pickup at the store for convenience sake. But Lowe's declined to assist in any way in honouring the sales agreement. For those contemplating ordering online, expect major problems with inventory control - they say they have it, but don't. Lowe's is very good at making excuse instead of making things right. One star is generous for the level of customer service I received. For honest dealing, try another business. Not Recommended.
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Review
#823156 Review #823156 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor service - did not honour sales agreement
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered

Lowes Customer Care Review

1.0
Details
Janet Goad at w. Lancaster store 1127 is one rude as *** *** ***!! *** her and *** Lowes for keeping her there so long!! Home Depot here I come!!
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Review
#878053 Review #878053 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Grand Forks, North Dakota - No more with Lower's

I designed a deck with lower's software online, the materials cost is about $2000. I went to the local store asking for help. I was told that someone will come my house to check it next Monday. However, nobody showed up the whole next week, so I guess they will never come, I planed to build the deck by myself at that time. After three weeks I got one call, said he will come my house to check my deck design, if I still want. OK, I want to know how much I need to pay, and how good the designed deck will be. Guess what, the guy did not tell me about the deck strong or not, he asked me for $10,000 to build it!
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Review
#890219 Review #890219 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Statesville, North Carolina

Went to Lowes in Statesville, NC to purchase Shark vacuum cleaner, went to appliances and seen there was only the floor model so I looked for someone in appliances, the lady was waiting on someone else, so I waited for at least 6 minutes and she never even acknowledged That I was there (terrible customer service) I then went to customer service in the front of the store and had them see what other stores had the vacuum and was told that Troutman, NC had 3 of them, so I went to Troutman,NC, went to appliances, the sales person looked and said they had 3, 2 were on hold and the 3rd one was the floor model that she could not sell! Why in gods name did they not tell me that in Statesville instead of having me waste my time driving to Troutman? Then I was told that she could look and see what Moorsevill,NC had, I was so mad by then from wasting a whole dam day trying to get a vacuum cleaner that I told her to forget it as I was not driving to Moorseville just to be jerked around again! You usually can't find anyone to help in any of your stores in the first place, I have had so many bad experiences in trying to get help in any of your stores that it is disgusting! You should be ashamed that your customer service is so pathetic!
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Review
#888625 Review #888625 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.2
Details
AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS...
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1 comment
Anonymous
#1160532

Sounds like you learned a valuable lesson. Unless you have it in writing you don't have a leg to stand on. Anytime you are ordering a product or having work done get the details on a written sales contract.

Review
#847780 Review #847780 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of communication
  • Store knowingly sticking us with a defecive product
  • Poor customer service
Reason of review
Poor customer service
Tags
  • Bad Communiation