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Lowes Customer Care Review

1.4
Details
The worst... never again... small bath and kitchen project to be finished Aoril 2016 it Labor day Weekend! !!Still not done.... wrong orders...unprofessional, double charges.. no invoices,unorganized, shoddy contractor and work, had to be redone 3 times!! terrible customer service. No communication NEVER again.... and i will tell all know to stay AWAY...
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Review
#910060 Review #910060 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I just had the single worst, but more importantly maybe the single stupidest, Expedia CW with lowes home improvement. While trying to order 1600.00 with of equipment from a lowes store in Calgary Canada I learned if you are from the States it's impossible. In a futile...
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2 comments
Anonymous
#1199496

Face it, it's a smart business decision. With all the credit card fraud that goes on it doesn't make a lot of sense for someone with an address in the southern US to be making that large of purchase from a store in Canada and having someone else pick it up or have it delivered to a Canadian address.

Seems kind of odd to have a girlfriend in Canada when you live in Oklahoma. If you travel back and forth to see each other, just make the purchase the next time you are in Canada, otherwise just send your girlfriend the money and let her go to Lowes and buy it.

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Review
#901222 Review #901222 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes in Wake Forest, North Carolina - Customer Service (NOT)

Let me relate a recent experience with LOWES’ Home Improvement, from which others may learn. I have a small project I am trying to complete, and need to obtain some materials. I attempted comparison-shopping to source the needed materials. The Home Depot web portal was user unfriendly, so I opted for the user friendly LOWES' site, though was unable to find the quantities of the materials I needed at my local store (perhaps that should have been my first hint to abandon LOWES). I then called 1-800-445-6937 for help, and explained my situation, and the Customer Service Agent was kind enough to find the quantities in stock at another store, and create an order (324928727) for the materials. This all occurred on July 9, 2016. Unfortunately, the quantities in stock were in the LOWES' of Smithfield, and I requested home delivery (Lake Royale). The distance between the two exceeds the delivery area for home delivery. Of course, Lake Royale is outside of Smithfield's delivery area, so I then received a call from a LOWES' of Smithfield cashier relaying a message from the delivery manager that the order was being canceled. I asked why the order could not be transferred to a local store (store-to-store transfer), and was informed that the cashier was just relaying a message. So, I could not argue the point and pursued by calling again to the 1-800-445-6937. After explaining the circumstances, I was assured the order was not cancelled, and that LOWES would facilitate having the order fulfilled by a local LOWES Home Improvement. I received a call (I have a VM from Terry @ LOWES Customer Care stating the order was transferred to the Wake Forrest location and Eddie would handle the process). This was the culmination of more than six phone calls just for one ‘simple’ order. To this day, that order can still be called up on the LOWES portal. But wait, there is more. After diligently checking the status on line (IN PROCESS - View Delivery Details), I called the Wake Forest LOWES today (July 23) to obtain an update on the order. After receiving quizzical responses on the phone, I was told that Eddie was off today, but they would call him and obtain an update on the processing of the order. Two hours later, I received a call from Parka at the LOWES corporate office stating that the original order had been cancelled, funds credited back to my account, and the process needed to start over again, but it will now not be until another two weeks (August 9) that everything can be available for delivery. So, I started out with an order on July 9 (324928727), I had to post-pone my small project until July 23 for materials, and now due to the failure of a supposedly reliable supplier, will have to source and continue delays on this simple project. Needless to say, I have no intention of ever stepping inside a LOWES' Home Improvement store again. Their incompetence and customer dis-Service knows no bounds. Managers who care little or nothing for making the process work are truly exemplified at LOWES. Lesson learned: 1. Using a web portal is great, but sometimes nothing beats brick and mortar for that face-to-face experience. 2. Low prices may be part of their brand, but that should warn the consumer on the lack of Customer Care.
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1 comment
Anonymous
#1188897

You big baby. Now that you will never step into a lowes again because they couldn't do what you wanted, where will you go? Your expectations know no bounds.

Review
#887363 Review #887363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Loss
$1060
Preferred solution
Let the company propose a solution

Lowes in Fort Wayne, Indiana - Poor to no service.

1.4
Details
We purchased a freezer on 8-16-15. The freezer isn't even a year old and ice forming on the inside (frost free). Called Lowes about repair, they set up a service call with "their" people who are the only ones in the Ft. Wane area that handles their repair. Unknowing to me I was told that Whitsman did their service. After the third service call no one even showed up!! After talking to management again they said " we will call someone. Guess who (their service people) again1 Really? I would think after all the trouble and since it's only 11 months old something else should be done. Better employee training sure would help! Telling everyone that I know not to deal with Lowes.
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Review
#884533 Review #884533 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rip off
  • Incompetent staff
  • Awful customer service
Reason of review
Bad quality
Loss
$821
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Material cost

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Sunrise Beach, Missouri - Terrible service

1.6
Details
I purchased a toilet from them. It already needs a part to make it stop running. I ordered and paid for it three weeks ago. We checked on it at least 6 times. They just kept saying it wasn't in yet. On Friday, my husband asked to speak to a manager. There was no manager on duty at 4:00 p.m. On Friday! Yesterday they said they forgot to order it. I contacted corporate twice. They refuse to respond. Every time I go in there I have a very difficult time getting anyone to help me. Last time it was in the carpet department. I own my own home and five rental units. I will not purchase anything else from Lowe's. I will tell everyone I know about my experience and I hope other people stop shopping at Lowe's too.
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Review
#897414 Review #897414 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Service
Reason of review
Poor customer service

Lowes in Saint Paul, Minnesota - Flooring Fun

This is the first review I have ever posted, anywhere. We had our floors done through Lowes Maple Grove. It has easily been the worst experience I have ever had with any retailer. I dont have the time or energy to write everything that has happened in this review. First off, oddly enough, the floors look great, we are happy with the final product that the folks Lowes sub contracted the work to. Everyone not working directly for Lowes has been great. A few things to note during our dealings. 1. Everything was finished nearly 4 months after we had expected. We hoped it would be ready for a graduation party, instead it was completed early September. 2. We had received multiple calls during this period of time telling us our product was in the store, every time we went to pick the product up the people couldnt find it, it wasnt actually there, then they only had half of it, then they forgot to order the finishing pieces. 3. Nobody in the store including the store managers can help you, they quickly pass you to someone else, I was amazed how a manager on duty places blame a certain department, then transfers me. 4. I still have 2 boxes of material that I was told to return, I went in and they told me I would have to come back while a manager was actually at the store. I am not sure if it is worth the hassle to even return them.... I could add about 5 more gripes but I will stop. I feel like I need to say at least one thing nice, the guy that sold us the floors initially was very friendly, unfortunately I was never able to find him again through this process. Plus as I mentioned, the guys that came to our house and did the work were great.
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1 comment
Anonymous
#1210602

That is Lowes. Slow, could careless and pass the buck. Stay away.

Review
#905417 Review #905417 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Orlando, Florida - Poor Customer Service

For 45 minutes I couldn't get anyone to help me find a light bulb, then this nasty attitude young women comes from paints and says that the light specialist was at lunch and asked me for the brand of the light, I didn't know the brand but she kept looking for about 2 minutes, and then she said she needed to know the brand, so she then turns around and starts walking away saying "well I guess I can't help I don't work in this department " I was completely in shock to know that this women will act this way, not to mentioned that there is never an individual at this store willing to help and if there are they NEVER ask customers if they need any help, CS at this store is the worst I had ever seen.
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1 comment
Anonymous
#1214273

Rather than spending 45 minutes looking for someone to help you find a light bulb why didn't you spend your time looking at the light bulbs they had in stock? I doubt it would have taken you 45 minutes to walk up and down the row of stock light bulbs and determine if the bulb you were looking for was on the shelf. You might be surprised what you can do on your own if you try rather than expecting someone else to do everything for you.

Review
#920311 Review #920311 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Snowflake, Arizona - Rude Associate

3.6
Details
I have always supported local stores, but will NEVER set foot in this store again. I went to purchase a range to match my frig and dishwasher (which we had just recently purchased at this Lowes store). I found what I wanted and waited while "Sandra": was on the phone. She said she was on hold again. I said fine, suggested to my husband we do our other shopping across the street at Home Depot and then come back. She THEN managed to find someone to help us. He, with the assistance of another employee found the range. I told him we would need conversion to propane. OK, he said that'll cost you an extra $200. I told him that was crazy we would not pay that for exchanging 5 orifices. He then said he was wrong, it would be $130, and he would go find Sandra. She said the cost would be $175. Doesn't seem as though they could come up with a price, does it? Again I said that's crazy you just lost a sale. And it was a shame because I wanted all the appliances to match. At this point she LAUGHED AT ME! I admit I got in her face and told her how dare she laugh at me. AT that point she told me "well that's we're told to charge" and started to laugh again. My husband and I have shopped at various Lowes stores for over 30 years and that has now come to an end. Where does this "associate" get off laughing at me because I said I wanted my appliances to match? This person is to provide me with a service and she found my disappointment funny. This is the first time we have ever had a problem with any employee at the Show Low Lowes and it is the last. You’ve lost long-time customers.
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5 comments
Anonymous
#1209876

Typical customer that thinks their *** doesn't stink. Can't wait for a salesperson that works in the department to help them and demands instant service.

This results in a person from another department that isn't trained in the products you want being called over to try do to what they can to help you.

Then you complain about the service you get. Bet you holier than thou attitude would quickly change if you spent a week working in a retail store.

Anonymous
#1211183
@Anonymous

Wasn't a matter of waiting for a salesperson to finish her phone call. We suggested we'd go finish our business across the street AND RETURN later.

No Holier than thou here. We were more than willing to come bak. Please don'[t read more into this thn is there.

Also be advised I worked in a customer caposition a non-profit for many years dealing with extremely wealthy patrons, so I fully understand how do deal with the general public. You've misunderstood - there was no problem until she laughed at my disappointment.

Anonymous
#1209249

You want to know whats really funny? How you think Lowe's or Home Depot either one is a "local" business.

They are national corporations not local businesses.

And what's really a crack up is how you expect them to do several hours worth of modifications for free! That isn't customer service, that's a quick trip to bankruptcy!

Anonymous
#1211184
@Anonymous

Of curse Lowes or Home Depot are not local businesses. The conversion we asked for does not take several hours.

Actually about 10 minutes for which $175 is rather steep. The only reason we asked for help in conversion is my husband is 78 years old, with severe back problems and is not able to lie on the floor to convert the oven, even though he knows how. The crack up is that you know not of what you speak.

Check these things out before you put someone down. It just makes you look uninformed and laughable.

Anonymous
#1214979
@windymtnlady

Nothing takes 'like 10 mins' nor would labor laws allow to pay someone for 10 mins every now and then when someone needs something converted like you apparently needed. Another lesson on economics is that a large company charging what YOU believe is a high price does not equate to poor service.

They charge that because that is what they have gotten from others as well as an average of what others charge. Economics, the market sets the prices not some bored dork up at a store corporate office.

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Review
#914199 Review #914199 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Rude salesperson

Lowes in Midland, Texas - Paint Department lack of service

On the morning of 6-30-16/Thursday at approximately 10:30am I went to paint department in Waco, Texas to get 1 more gallon of Valspar paint mixed for me (the Valspar paint I purchased 2 days earlier was not enough). I was told by both employees working there they were out of the semi-gloss/interior base and their truck would not be in until Tuesday/July 4th (being 6 days later). I told them that I was on my 2nd coat, having 2 walls coated with 2nd coat before I ran out, ergo I needed 1 more, asking "what I was supposed to do"... the lady that was working in paint department at the time responded "I can make it in another Valspar base sheen" (dah, why in the *** would I want a different sheen when I had two of four walls in same room to paint a 2nd coat on). Since both paint center employees said they would not have more for 6 days, "I" asked them to call the Temple TX Lowes (40 miles away from me on I-35 that is a traffic nightmare under construction) to see if they/Temple had any. Temple did have the Valspar base that was needed ... they did so and learned Temple had 16 gallons on floor/shelf and an entire pallet in back). I them called Temple on my cell phone, told them that I was the person from Waco that needed the Valspar (they offered to hold a gallon of Base at the paint counter). I drove to Temple (took me 1-1/2 hours travel time plus gas). When I arrived at Lowes/Temple paint department (approximately 1:00/afternoon) I was welcomed by a very nice/professional guy that promptly mixed the color I needed; I told him what happened in Waco, his response was there was really no reason why Waco Lowes couldn't have called them and had some of the Valspar base sent over from Temple to Waco (or supply brought in from Dallas) either next day/Friday or Saturday which would have been fine with me (BUT WACO LOWES didn't tell me this or offer to do ANYTHING at all ... they just said "no more Base until Tuesday/6 days later). Upon getting the paint in Temple, I went back to Waco and "VOICED my outrage" for lack of customer service (they hadn't offer to have next day/Friday or Saturday, it was to be 6 days before more would be in stock, told me NOTHING about their being able to get more Valspar Signature Base from Temple by next day or Saturday instead only truck comes on Tuesday/6 days later ... I asked to speak to the Lowes store manager in person, what I got instead was some young lady (not the store manager, she might have been a sub-front in register manager); she offered me a discount on 1 gallon of paint I drove to Temple to get, I was still so mad about this I could have chewed nails and spit tacks, so she credited my card back for the cost of the paint. I am sure there will be many others who want/need Valspar Signature paint (going to Waco store to get it) between today/Thursday and next Tuesday when their truck is supposed to come only to be told "out of stock until next Tuesday, some of them will leave and not wait (buying something other than Valspar Signature since they are the only paint store in Waco that has it, True Value Hardware in Hewitt/Tx that is a suburb of Waco carries some Valspar but not the signature series), with the rest having to drive 40 miles (80 miles round trip) to get it. We have two Home Depots in Waco, they will be the ONLY place I go from now on when I need paint, they don't have Valspar but they do have Sherwin Williams and Behr that are excellent brands as well. The $24.88 was refunded by Waco/Lowes, they showed it as "return" 16359, transaction #21313893 on 6-30-16 from the paint I purchased at the Temple Tx Lowes; which is about the best that I was going to get, but the b.s. I went through today was a "total lack of customer service by Waco Tx Lowes paint department
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1 comment
Anonymous
#1197254

The only poor customer service you received was from the guy who popped off that it could have been sent to the store closest to you. While it CAN be done, it is seldom worth it.

They have to put your item on a delivery truck, staffed with a minimum if 2 people each paid well over $12 an hour and then spend the 5 hours round trip YOU are so outraged about not delivering appliances etc. AND thete is no guarantee all this would have happened any sooner than the 6 days you were originally quoted.

Worst of all you would have likely THEN believed that the delivery trucks were at your beck and call to bring any item from any store at any time you wanted it. I feel your pain and HATE that the 2nd employee so poorly managed your expectations...

Review
#874824 Review #874824 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution