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Lowes Customer Care Review

4.4
Details
Lowes has great products but terrible customer service. I waited over 30 minutes at one of the customer service desks but no one came and helped me even though it was being announced throughout the store. I am definitely not planning on heading back anytime soon.
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Review
#872379 Review #872379 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.2
Details
This is not a complaint, instead it a compliment.Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable to...
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes Customer Care Review

2.8
Details
At the north may Lowes okc. Thrre wonem working paint counter. No one acknowledeg you are present and waiting. Really good at ignoring customers. lowes should train better on customer service.
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Review
#863404 Review #863404 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

5.0
Details
I got some amazing help at Hopkinsville, KY location. Mike was his name . He was super helpful with gathering and loading the wood I needed considering I had my baby with me . It was greatly appreciated .
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Review
#861444 Review #861444 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
1.0
Details
I guess the IQ dropped sharply at Lowes this particular day. I finally got a hold of a manager who after taking all my info, yet again, said she would call me back. Any way heres my point. Yes I am just one customer with a complaint, easy enough to brush off right. ...
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Review
#855549 Review #855549 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I ran into Allen, a Lowes associate by the glass cutting station and asked him for help. Allen advised he works in the gardening department and did not know how to cut glass. He pointed me back to Building Projects. I told him that there was a line there and I'd...
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1 comment
Anonymous
#1161813

Consumers keep demanding lower prices and about the only way for stores to lower their prices is to lower their cost of doing business. They can't cut the rent, taxes, electrical, heating and cooling costs, etc, etc.

One of the few things they can control is the cost of payroll and to do that they cut staff. Just as you wouldn't expect the employee in the produce department of a grocery store to go back and cut meat for you you shouldn't expect everyone at Lowes to know how to do everything. If you are looking for service a big box store is not the place to be shopping.

Go to a glass shop or Ace Hardware for your glass. Just be prepared to pay a little more foe the service you will get.

Review
#847871 Review #847871 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.2
Details
AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS...
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1 comment
Anonymous
#1160532

Sounds like you learned a valuable lesson. Unless you have it in writing you don't have a leg to stand on. Anytime you are ordering a product or having work done get the details on a written sales contract.

Review
#847780 Review #847780 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of communication
  • Kevin in sales install
  • Poor customer service
Reason of review
Poor customer service
Tags
  • Bad Communiation
1.0
Details
It could be a day or two ir if they have to order parts it could be a month." I said, "Do you have another saw you could use?" His answer, "Nope." I said "Guess I'll have to go to Home Depot." The Lowes guy said, "Be my guest." And here I was thinking they sold lumber...
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2 comments
Anonymous
#1179638

Same thing happened to us at Home Depot, same scenario. So we said "but don't you sell saws?" "Doesn't work that way." "Can we buy a saw from you, cut the board, and then return the saw?" (Ok maybe that was sarcastic.).

I just kept complaining and asking for their superior.

I eventually it got to head manager. He found a saw that worked in the back!!

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Review
#847247 Review #847247 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Building supply store with no saw
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution

Lowes in Colorado - "Customer Service"? Are they kidding?

1.9
Details
I spent more than an hour, a dozen phone calls, and talked to a couple of very dumb girls, trying to reach someone in "customer service" with a clue. I can't count how many times I was put on terminal hold, disconnected, sent to a line that only rang and rang and rang. I was told by one of the *** girls that Lowe's doesn't have more than one refrigerator and it is backordered, another *** girl said there's nothing she can do to refund an order because of some *** internal reason that is of no concern to me. I will never spend one more penny with Lowes.
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2 comments
Anonymous
#1157664

I in no way believe this even happened, sounds just like customer expecting something for nothing...

Anonymous
#1157603

Here's another clueless person that thinks retail stores run into the back room and build products when they order them. If they don't have any more and can't get more from the manufacturer in a reasonable time or the product is no longer made most reasonable people would want a refund so they can buy something else. I expect most stores would be happy to have a person with your attitude shop elsewhere.

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Review
#845915 Review #845915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Lowes in Manchester Township, New Jersey - Customer Service Has No Clue!

2.6
Details
I ordered item 50186, sheet metal online. I questioned the gauge (thickness) of the sheet and was told is was 22 gauge and the order would be ready for pick soon and just to get there before 10PM as that is when the store closes. I got to the store at 9:10PM and found that they close at 9PM and even though the MAY be ready for pick up, I can't as the store is closed. I also found that the sheet was not 22 gauge, but much thinner 30 gauge. Needless to say, I was so annoyed with all the incorrect information from Lowes that the next day I went to HD to get the sheet.
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Review
#845756 Review #845756 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Sheet Metal