Product: Lowes Customer Care Clear all filters (457 of 457 reviews match)
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I recently went to Lowes in Leominster to buy some stuff with my 2 kids (pre-schooler and 1st grade). I went to the paint department and as I was looking for some paint brush and stains to buy, I noticed a middle aged white staff member looking in my direction, not...
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Review
#875296 Review #875296 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Royersford, Pennsylvania - No services!!

2.7
Details
I've been coming to Lows for years. Every time I go there I see three to four employees standing around shooting the *** when I'm standing right In front of them trying to buy something. Yesterday It was my third trip trying to buy a lawn mower. Finally someone ask me can I get you some one to help you I said please thank you. The next thing I see is he stops and starts talking to another employee!!!I waited 5mins and he was till laughing and talking to his buddy and I left.You are not to big to fail!!! Two years ago me and the wife where buying paint and in the middle of the sell before she started mixing it she walked away and started talking to someone we left. What do I have to do to get services when I want to spend money at your store?????
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Review
#824476 Review #824476 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your staff sucks
Reason of review
Poor customer service

Lowes Customer Care Review

Went in to purchase wire at lowes on martin luther in houma la. Called for service in electrical dept. 15 minutes later a black lady came she couldn.t help because,wire was on top shelf half hour kater someone showed up with fork lift then they couldn.t figure out how to get the roll on the rotisserrie to uncoil wire finally a white dude showed up an did it for them took an hour an a half
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Review
#889611 Review #889611 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
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1 comment
Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you would rather have them help you than talking to someone on the phone. As the old saying goes--A bird in the hand (a customer in the store) is worth 2 in the bush (people calling on the phone).

Review
#898635 Review #898635 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Denver, Colorado

Went to lowes today aug 7 to exchange a grinder I bought may 22 I was told by the tool manger her name is debbie they had none in stock so I walked over to look at other ones that one was the only brand so I asked the manger debbie if she could sell me the display well when she walked over there was one on the shelf then we go back to do the exchange and some how juan david said it got bumped out so then he has an employee steve get on the computer he calls IT that takes another 25 mins finally he did the transaction as cash.I bought 2 other items I payed cash for the amount was 3.13 I handed him 20.00 and 13 cents he in return gives me fifteen dollars back so I told he owed me $2.00 more needless to say very unorganized and very unhappy customer.
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Review
#896363 Review #896363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
I ran into Allen, a Lowes associate by the glass cutting station and asked him for help. Allen advised he works in the gardening department and did not know how to cut glass. He pointed me back to Building Projects. I told him that there was a line there and I'd...
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1 comment
Anonymous
#1161813

Consumers keep demanding lower prices and about the only way for stores to lower their prices is to lower their cost of doing business. They can't cut the rent, taxes, electrical, heating and cooling costs, etc, etc.

One of the few things they can control is the cost of payroll and to do that they cut staff. Just as you wouldn't expect the employee in the produce department of a grocery store to go back and cut meat for you you shouldn't expect everyone at Lowes to know how to do everything. If you are looking for service a big box store is not the place to be shopping.

Go to a glass shop or Ace Hardware for your glass. Just be prepared to pay a little more foe the service you will get.

Review
#847871 Review #847871 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Caldwell, Idaho

3.3
Details
I shop everyday at Lowes of Monroe, Wa. I deal with the Contractors Desk directly . ***, she has been there for a while now. She is the greatest thing Lowes has ever done by hiring her. *** knows her stuff. SHE IS THE MIST HELPFUL PERSON IN THAT DEPARTMENT. She was with Home Deep Rot for many years running the Contractors Desk and Mill Works. I known her for many many years. She is the best person there and a lot of Contractors feel the same. She is very knowledgeable on products and goes way out of her way to maje sure we the public it taken czre when we need help. It was Lowes best thing in hiring her for the contractors desk. She is the greatest asset to that store. So lowes should mske sure she us taken care of or they could lose a lot of business if she left. KEEP UP THE GREAT WORK ***.... YOU ARE THE BEST THING THAT HAPPENED TO LOWES IN MONROE, WA.
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Review
#828943 Review #828943 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes Customer Care Review

I Can"t say customer service was bad because we never found anyone to help us . We will stick with Home Depot they have always had someone for each department
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Review
#881096 Review #881096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

Horrible customer service in the garden department at the Plano Riad store in Ruchardson, TX. Waited for over 15 minutes for Jose to respond to page from checker then got a shrug and we may be out answer response for an item featured in the weekend flyer.
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Review
#875920 Review #875920 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Colorado - "Customer Service"? Are they kidding?

1.9
Details
I spent more than an hour, a dozen phone calls, and talked to a couple of very dumb girls, trying to reach someone in "customer service" with a clue. I can't count how many times I was put on terminal hold, disconnected, sent to a line that only rang and rang and rang. I was told by one of the *** girls that Lowe's doesn't have more than one refrigerator and it is backordered, another *** girl said there's nothing she can do to refund an order because of some *** internal reason that is of no concern to me. I will never spend one more penny with Lowes.
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2 comments
Anonymous
#1157664

I in no way believe this even happened, sounds just like customer expecting something for nothing...

Anonymous
#1157603

Here's another clueless person that thinks retail stores run into the back room and build products when they order them. If they don't have any more and can't get more from the manufacturer in a reasonable time or the product is no longer made most reasonable people would want a refund so they can buy something else. I expect most stores would be happy to have a person with your attitude shop elsewhere.

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Review
#845915 Review #845915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment