Product: Lowes Customer Care Clear all filters (481 of 481 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:

Lowes Customer Care Review from Southport, North Carolina

Poor service. Waited about 30 minutes to talk to someone in Building Projects. Just one guy at the desk where people do all sorts of time consuming special orders. I ran into Allen, a Lowes associate by the glass cutting station and asked him for help. Allen advised he works in the gardening department and did not know how to cut glass. He pointed me back to Building Projects. I told him that there was a line there and I'd already waited 30 minutes. Allen stated, "sorry I can't help you" and walked off. Lowes, the correct answer is, "Let me find someone that can help you." Or at least find someone to help the poor guy by himself at Building Projects.
View full review
1 comment
Anonymous
#1161813

Consumers keep demanding lower prices and about the only way for stores to lower their prices is to lower their cost of doing business. They can't cut the rent, taxes, electrical, heating and cooling costs, etc, etc.

One of the few things they can control is the cost of payroll and to do that they cut staff. Just as you wouldn't expect the employee in the produce department of a grocery store to go back and cut meat for you you shouldn't expect everyone at Lowes to know how to do everything. If you are looking for service a big box store is not the place to be shopping.

Go to a glass shop or Ace Hardware for your glass. Just be prepared to pay a little more foe the service you will get.

Review
#847871 Review #847871 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Colorado - "Customer Service"? Are they kidding?

1.9
Details
I spent more than an hour, a dozen phone calls, and talked to a couple of very dumb girls, trying to reach someone in "customer service" with a clue. I can't count how many times I was put on terminal hold, disconnected, sent to a line that only rang and rang and rang. I was told by one of the *** girls that Lowe's doesn't have more than one refrigerator and it is backordered, another *** girl said there's nothing she can do to refund an order because of some *** internal reason that is of no concern to me. I will never spend one more penny with Lowes.
View full review
2 comments
Anonymous
#1157664

I in no way believe this even happened, sounds just like customer expecting something for nothing...

Anonymous
#1157603

Here's another clueless person that thinks retail stores run into the back room and build products when they order them. If they don't have any more and can't get more from the manufacturer in a reasonable time or the product is no longer made most reasonable people would want a refund so they can buy something else. I expect most stores would be happy to have a person with your attitude shop elsewhere.

View more comments (1)
Review
#845915 Review #845915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Lowes Customer Care Review from Caldwell, Idaho

3.3
Details
I shop everyday at Lowes of Monroe, Wa. I deal with the Contractors Desk directly . ***, she has been there for a while now. She is the greatest thing Lowes has ever done by hiring her. *** knows her stuff. SHE IS THE MIST HELPFUL PERSON IN THAT DEPARTMENT. She was with Home Deep Rot for many years running the Contractors Desk and Mill Works. I known her for many many years. She is the best person there and a lot of Contractors feel the same. She is very knowledgeable on products and goes way out of her way to maje sure we the public it taken czre when we need help. It was Lowes best thing in hiring her for the contractors desk. She is the greatest asset to that store. So lowes should mske sure she us taken care of or they could lose a lot of business if she left. KEEP UP THE GREAT WORK ***.... YOU ARE THE BEST THING THAT HAPPENED TO LOWES IN MONROE, WA.
View full review
Review
#828943 Review #828943 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Royersford, Pennsylvania - No services!!

2.7
Details
I've been coming to Lows for years. Every time I go there I see three to four employees standing around shooting the *** when I'm standing right In front of them trying to buy something. Yesterday It was my third trip trying to buy a lawn mower. Finally someone ask me can I get you some one to help you I said please thank you. The next thing I see is he stops and starts talking to another employee!!!I waited 5mins and he was till laughing and talking to his buddy and I left.You are not to big to fail!!! Two years ago me and the wife where buying paint and in the middle of the sell before she started mixing it she walked away and started talking to someone we left. What do I have to do to get services when I want to spend money at your store?????
View full review
Review
#824476 Review #824476 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your staff sucks
Reason of review
Poor customer service

Lowes Customer Care Review from West Valley, Washington

Handicapped and waited for wheelchair for more than 1 hr. My husband and I went to Lowe's off of Glenn Allen highway next to the VA in anchorage on Friday 6, May 2016 about 4 pm. We were looking to buy a wood heater and some garden supplies. No electric or manual w/c were available. My husband sat on a lawn chair for over a hr. We decided to leave. At our vehicle one of the customer service men was retrieving an electric w/c. My husband requested the use of the chair. The employee refused stating a customer onside is waiting for this chair. My husband stated I have been inside and waiting along time. The employee refused still. Everybody seemed to busy to help. We have been customers of lowes for a long time and until we get a w/c lift installed in our vehicle we need to depend on the chairs in the store. Sorry for the long story but we feel disappointed. AL & Earline Alinsunurin ph# 1601-513-1701
View full review
1 comment
Anonymous
#1157606

Perhaps if you had requested a chair rather than sitting on a lawn chair for an hour they may have found one for you as well. It only makes sense that they would give it to the first person that requested it. Get the lift installed in your vehicle and you won't have to depend on store to provide a chair for you.

Review
#844897 Review #844897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes contracts Thieves

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their investigation and find your refrigerator." This is just unbelievable! I will never use their services again!!! Lowes hires AND allows criminals to work in your home!
View full review
Review
#836308 Review #836308 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Philadelphia, Pennsylvania

I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience. I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking lot and find one. The cashier in the garden center was not friendly and was not open to my suggestion that someone bring some carts in from the parking lot for people to use. Aaron Drellich, store manager, this is an issue you should address.
View full review
1 comment
Anonymous
#1151195

How many carts did you walk by in the parking lot that you could have grabbed knowing you would need one, and possibly there might not be one available in the store?

Review
#835095 Review #835095 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Bryson City, North Carolina

I went into Lowes today on W.Stone Dr. Kingsport TN. There was two female employees standing there while another male one was helping a customer. As i was looking for the part i needed, both of the females kept talking to each other and paid me no mind, not even asking if i needed any help. Finally got fed up after a few minutes of searching from isle isle, i began walking out of the plumbing department. Then the two females ask if i needed any help. I tolkd them it was too late and i would buy what i need somewhere else. As I walked past them both of them started laughing. I worked in customer service for many years, this is not good service. Have spent alot of money at this store in past. It will now be a last resort that I buy anything from this store. Also will advise others to do the same.
View full review
1 comment
Anonymous
#1144510

Should have used the Johnson city one

Review
#827262 Review #827262 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Monroe, New York - IS THERE ANYBODY HERE TO HELP ME ?

Lowes (and Home Depot) never seem to have anybody in the departments to help you.You stand around a department waiting then an associate says ill get you someone and you continue to wait wait wait. Also, Lowes in Chester NY use a very poor shipping company.It took 5 weeks my flooring order to come in and the shipping company said t 1) we will only keep your order foe 2 weeks, after that you have to pay storage fees & we need 48 hours notice for a change of delivery date. At least they make it cohesive to match up w the poor customer service in their stores.
View full review
Review
#836165 Review #836165 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Stevens Point, Wisconsin - Pella Windows And Doors - Pella windows installed - not keeping asian beetles out!!! Frustrated!

Lowes responded with a contractor and their window department manager for an inspection of all the windows(from the inside). They did not look from the frame of the window outside. Right now they are planning to come back in May once the WI weather has warmed up to caulk the windows in channels that they feel the beetles are entering through. My understanding is that some of these channels are meant to be for drainage? I continue to suck up a swarm of beetles each day as the sun warms the east and southern exterior windows..... Am hopeful this will 'help' the problem but will wait and see.
View full review
Review
#828214 Review #828214 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • That staff came out to look at the windows
Reason of review
Poor customer service