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Lowes - Customer Care Review from Glendale, Arizona

1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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2 comments
Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Anonymous
#1142207

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

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Review
#826849 Review #826849 is a subjective opinion of poster.
Service
Lowes Customer Care

Having an employee walk away to answer the phone | Lowes

I was at the greensburgh pa store asking about carpeting to buy for my home as I was talking the guy and his phone rang he answered it and walked away I stood there dumb founded he just left after about ten minutes I went to front desk and told them what happen and all they said was what do you want me to do about it the people at this store is very rude I wont go there again you need to teach your employees better manners or find some that do have manners . better yet Ill go to home depot at least they don't leave you in mid sentence.
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Review
#826072 Review #826072 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

No services!! | Lowes in Royersford, Pennsylvania

2.7
Details
I've been coming to Lows for years. Every time I go there I see three to four employees standing around shooting the *** when I'm standing right In front of them trying to buy something. Yesterday It was my third trip trying to buy a lawn mower. Finally someone ask me can I get you some one to help you I said please thank you. The next thing I see is he stops and starts talking to another employee!!!I waited 5mins and he was till laughing and talking to his buddy and I left.You are not to big to fail!!! Two years ago me and the wife where buying paint and in the middle of the sell before she started mixing it she walked away and started talking to someone we left. What do I have to do to get services when I want to spend money at your store?????
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Review
#824476 Review #824476 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your staff sucks
Reason of review
Poor customer service

Poor customer service at Lowes West Edmonton

2.5
Details
I ordered some items online for in-store pickup on March 21, 2016. Although the website clearly indicated all items were in stock at the West Edmonton store they were not. Lowe's was unwilling to ship the missing items to the West store even though my order was accepted online. I explained that I am a senior with disabilities and that I ordered online for pickup at the store for convenience sake. But Lowe's declined to assist in any way in honouring the sales agreement. For those contemplating ordering online, expect major problems with inventory control - they say they have it, but don't. Lowe's is very good at making excuse instead of making things right. One star is generous for the level of customer service I received. For honest dealing, try another business. Not Recommended.
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Review
#823156 Review #823156 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor service - did not honour sales agreement
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered