Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.0
Details
Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until...
View full review
2 comments
Anonymous
#1658469

If you had followed normal protocol with Delivery. The unit would of been unwrapped and inspected prior to delivery.

If you had asked to leave the product in its original manufacturers packaging. I can clearly see how this is Lowe's fault for following your request and not seeing damage that was clearly covered by the Vendor. Dont buy appliances and let them sit. Unless you purchase a 3-5 year extended protection plan.

the warranty is one year from point of purchase. be better next time.

View more comments
Review
#1487058 Review #1487058 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Disappointed Customer
2.8
Details
I can readily understand why the do not allow refunds on major items such as appliances, but minor items such as $10 yard lights. I am now a Home Depot customer even though they do not give discounts to Veterans.
View full review
2 comments
Anonymous
#1658278

Please go there. Thanks.

View more comments
Review
#1485136 Review #1485136 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
View full review
1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes in Columbus, Ohio - Customer service

Jim at the Polaris store is the best! He is usually always on the floor to help me as the customer.... not behind a counter or desk. Jim will help you find what you need with pinpoint accuracy. If there is any questioning about alternative products Jim has competent suggestions also. When shopping Lowes be sure to see Jim, the big guy with the smile, Jim is like the Alexa app of Lowes! Don't ask Alexa, ask Jim!! A plus customer service !!!
View full review
Review
#1475141 Review #1475141 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Killeen, Texas - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
View full review
Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
1.2
Details
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why...
View full review
2 comments
Anonymous
#1684199

Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport?

People order online to save time and its a service that is offered Plus if there is only one item in stock if you order it online it can be pulled and set aside for you to pick up.

Some of us have real jobs and did not work at Lowe;s for 7 years because we aren't losers like you. The number of times you responded why shop online if you are going to the store anyway shows your stupidity.

View more comments
Review
#1462916 Review #1462916 is a subjective opinion of poster.
Service
Lowes Customer Care
My wife and I purchased a high end Samsung washer from Lowes. We purchased an Extended Warranty Service Plan with it. Within 2.5 years the Samsung washer broke down. We did not really think that much of it since we had and extended service plan. We called Lowes and...
View full review
3 comments
Anonymous
#1644440

You realize Lowe’s does not own or manufacture Samsung products? Lowe’s clearly states that appliances have a 30 day return/replace policy, after that you are under the manufacturer warranty and/or the extended protection plan from Lowe’s depending on if the protection plan started from date of purchase or picked up when the manufacturer warranty ended.

Lowe’s sends out a 3rd party repairman of Samsung’s choosing to repair you product, if after 4 service calls it cannot be repaired, it is up to Samsung to buyback (replace) the product.

All of this is in the extended protection plan booklet ( terms and conditions) you should have received when you purchased your product. So yes while Lowe’s is responsible for repairs under the plan, they are not responsible for replacing your product as it is not their product, but Samsung’s.

View more comments
Review
#1460981 Review #1460981 is a subjective opinion of poster.
Service
Lowes Customer Care
We made some major appliance purchases at Lowes, which we eventually regretted. Expecting delivery a week later, one of four items arrived. Calling the store we were informed two of the items were on backorder and we might expect them in six to eight weeks. The fourth...
View full review
2 comments
Anonymous
#1635332

The moral of the story is if you need appliances right away DON'T BUY APPLIANCES NOT IN STOCK AT THE STORE. Due to the lead time I expect you purchased either LG or Samsung appliances.

If LG or Samsung have them in their warehouses you will see delivery within 1-2 weeks. If the warehouse is out you have to wait for them to get more on a ship from Korea.

The manufactures aren't very good about letting stores know when products are backordered or how soon they will ship. It's easy to blame the store but it is really the manufacturer that isn't providing the information about delivery times that you want.

View more comments
Review
#1455794 Review #1455794 is a subjective opinion of poster.
Service
Lowes Customer Care
3.3
Details

Update by user Jan 18

UPDATE: Scott Hackett from Store 2593 called today 1/18 at 10:30 to inform us that Skwarcan Plumbing would be installing our replacement water heater by the end of the day. I then called Tom Skwarcan to verify and he confirmed that either he or his partner would...

View full review
Review
#1451349 Review #1451349 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Store 2593s inefficiency and inability to resolve our problem
Reason of review
Poor customer service
Loss
$742
Preferred solution
Full refund
Worst customer service in regard to warrantee ever in the retail industry I strongly strongly suggest anyone NOT to buy buy the extended warranty or shop at lows for that matter.I’ve had a claim open on my brand new dryer since end of September 2018 and I keep getting...
View full review
7 comments
Anonymous
#1623167

Lowe's has NO warranties on anything they sell. Never have, never will.

The days of retailers standing behind the products they sell have died along with Sears. But saving money is what it's all about.

View more comments
Review
#1438669 Review #1438669 is a subjective opinion of poster.
Service
Lowes Customer Care