Product: Lowes Customer Care Clear all filters (450 of 450 reviews match)
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Pulled a large pot of water download for me. Just had foot surgery. In surgical shoe. Lowe's local staff treated me horribly. Water got into my Galaxy Note phone. Ruined the speaker. Lowe's said no one saw me pill pot off shelf which had no roof. Many employees saw me...
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3 comments
Anonymous
#1606980

I didnt quite understand your first sentence.

Review
#1413559 Review #1413559 is a subjective opinion of poster.
Service
Lowes Customer Care
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out. at least they offered a comparable product (which they come from the SAME manufactu...

Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
  • Website pricing
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched
2.3
Details
Early in oct my mother went in to buy a gas stove and a refrigerator. The salesman told her a service man would contact her in 2 days to make sure he could hook up her range. It has copper tubing. Two weeks later I went back to the store Front street Binghamton and...
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1 comment
Anonymous
#1595460

Rather than going through a store that subcontracts their delivery and installation you would be better off going through and appliance store that employs their own delivery a...

Review
#1397540 Review #1397540 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Long wait time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues
1.0
Details
Called Lowes and was told I had to reschedule for next week. Same thing as before, he didn't show and wasn't sure when he could come. Was told I could get someone else to fix it which I did and paid the$75.00 and was told they would reimburse me. Made 3 phone calls...
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Review
#1396955 Review #1396955 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Runaround
  • Did not stand behind product
  • Aphaty towards the client
Reason of review
Warranty issue
Loss
$75
Preferred solution
Full refund
I bought the Troy-Bilt FLEX power base and mower attachment. It wasn't in stock and it took them more than 30 days to deliver the darn thing. First time I used it, it got slower and slower when I would pull the throttle, to the point where it is entirely pushed by...
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1 comment
Anonymous
#1595185

Why is it worthless? There is a manufacture warranty that covers the repairs for DEFECTS in the product. Just like a new car warranty. They will repair your car if something g...

Review
#1396923 Review #1396923 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Absolutely terrible

Took 3 weeks longer than they were supposed to and it was the wrong carpet. Bunch of *** work there. The process to even talk to someone was awful. DONT EVER DEAL WITH THESE IDIOTS!!!!!
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Review
#1396853 Review #1396853 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.7
Details
Lowes, please get rid of the young girls, they don't know anything and must think its time to visit with one another. And if the phone rings in one department why dosen't an employee who happens to be walking by answer it instead of letting it ring forever. It appears...
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I looked forward to Lowes taking over the local Rona because I thought it would mean better service and a higher level of staffing. I was wrong. While there are some good staff, most seem to be indifferent and and offer limited expertise. I expected to pay for better...
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Review
#1389703 Review #1389703 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Overall performance

Lowes - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Charles Lowes 2900 West Clay St., Saint Charles, MO 63301, Store# 1057 2 years ago. I called Lowes because They contracted with Mid America Service for warranty service. I scheduled the appointment on Saturday and they sent me an email confirmation on Tuesday to...
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11 comments
Anonymous
#1586770

You should have called the 800 number for the warranty. If you're covered they'll set up a time for a repairman to come out. Lowes does not handle repairs. All the store can d...

Review
#1378480 Review #1378480 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$900