Seller: Lowes Product: Lowes Customer Care Clear all filters (0 of 459 reviews match)
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3.3
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Update by user Jan 18

UPDATE: Scott Hackett from Store 2593 called today 1/18 at 10:30 to inform us that Skwarcan Plumbing would be installing our replacement water heater by the end of the day. I then called Tom Skwarcan to verify and he confirmed that either he or his partner would...

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Review
#1451349 Review #1451349 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Store 2593s inefficiency and inability to resolve our problem
Reason of review
Poor customer service
Loss
$742
Preferred solution
Full refund
Worst customer service in regard to warrantee ever in the retail industry I strongly strongly suggest anyone NOT to buy buy the extended warranty or shop at lows for that matter.I’ve had a claim open on my brand new dryer since end of September 2018 and I keep getting...
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7 comments
Anonymous
#1623167

Lowe's has NO warranties on anything they sell. Never have, never will.

The days of retailers standing behind the products they sell have died along with Sears. But saving money is what it's all about.

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Review
#1438669 Review #1438669 is a subjective opinion of poster.
Service
Lowes Customer Care
3.2
Details
Paid for two large room rugs on Dec 12th, went back to pick up for they were Christmas gifts, and was told they were no longer there at pick up counter. The employee was not concerned period and very unprofessional, however I was truly upset. Called store manager he...
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1 comment
Anonymous
#1622023

The only way to be 100% sure you will have a gift or any product when you need it is to buy it early and TAKE IT HOME. There are far too many things that can happen to a product left at the store.

With as many different people working in a store as there are it's easy for a product to get put back on the shelf in error. Next time, save a trip, and take your purchase home when you buy it.

Review
#1437611 Review #1437611 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes in Chaptico, Maryland - Terrible

3.8
Details
Called appliances at the California md Lowes Toni answered she was very rude and instead of helping me she transferred me without telling me to front desk I had a question about an item being in stock and she couldn't help me she just transferred me and the phone ended up disconnecting awful experience.
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Review
#1423807 Review #1423807 is a subjective opinion of poster.
Service
Lowes Customer Care
On 12/10/18, went into Lowes on 16851 Sierra Lakes Parkway, Fontana, CA for a pickup of firewood which I thought included a stone fire pit. I tried to print off a copy of my e-mail with the confirmation number but had trouble so I took a picture of it. This Provita...
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2 comments
Anonymous
#1619734

So you received bad customer service because the employees need glasses?

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Review
#1422164 Review #1422164 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I when To Lowes Today to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pushing in the doors, I followed the staff member to get my cart. When I came back inside...
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1 comment
Anonymous
#1609315

You encountered one disgruntled, untrained, underpaid employee at one store in one place at one time. Insufficient reason to condemn an entire chain or promote some other chain (I've read equally bitter gripes about Home Depot).

Personally, I don't like Lowe's OR Home Depot or crummy employees anywhere. Your error was to engage with this fool and get your blood pressure up. Think logically : how could some minimum wage flunkie come up with a price of a conveniently round $10,000 to repair or replace something that hasn't been damaged ?

Is this person qualified to predict the future or provide a job estimate based upon non existent damage whose degree we cannot ascertain until if / when it happens ? Don't waste your time arguing with persons like that.

Review
#1418154 Review #1418154 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I...
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer
1.0
Details
I was at Lowes today who always advertises a 10% Discount for military veteran's I know Home Depot offers it as well. However today even after showing my Veterans ID card the clerk said you are not in the system so we have to put you in again. Which apparently would...
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4 comments
Anonymous
#1607234

It’s a better system now. We used to have to show our military ID every time we checked out, then we had to wait a few minutes for a manager to come and approve it.

Now, It is tied to my mylowes card. The cashier scans my card and it automatically gives me the discount.

I can now also get the discount when I buy something online and use the self checkout. Go to the customer service desk and they will help you register, it only takes 5-10 minutes.

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Review
#1414314 Review #1414314 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$10
8 years ago a Lowes contractor put a 25 year roof on our home. It leaked and the vents had to be redone. They extended the shingles down so far I could not get my hand in to clean the spouting. Recently a whole section of the roof came loose and slid to the ground. An...
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1 comment
Anonymous
#1613414

Obviously they contract to the cheapest contractors in town. I'm sure you were super excited about that couple thousand dollar cheaper price for materials and labor. You get what you pay for.

Review
#1414144 Review #1414144 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Quality
  • Customer service
Reason of review
Poor customer service
Loss
$10300
Preferred solution
Let the company propose a solution
Pulled a large pot of water download for me. Just had foot surgery. In surgical shoe. Lowe's local staff treated me horribly. Water got into my Galaxy Note phone. Ruined the speaker. Lowe's said no one saw me pill pot off shelf which had no roof. Many employees saw me...
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3 comments
Anonymous
#1606980

I didnt quite understand your first sentence.

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Review
#1413559 Review #1413559 is a subjective opinion of poster.
Service
Lowes Customer Care