Product: Lowes Customer Care Rating: 1 Star Clear all filters (117 of 460 reviews match)
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1.4
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And scott in millworks was never anywhere to be found... I tried for like a week strait. And they could never get him... I gave up. Went to home depot. And got the exact measurment by my numbers on the glass. Right over the phone. Seekonk ma lowes. Was the worst. Stay...
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2 comments
Anonymous
#1479222

If Home Depot determined what screens you need from the numbers soon the glass, the window were a brand sold by Home Depot. As Lowes and Home Depot sell different brands of windows Lowes wouldn't have been any help anyway. When replacing parts of a window you should always go to a store that sells the brand of windows you own.

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#1252567 Review #1252567 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Very disgusted with the treatment I received just now at the Juan Tabo location. I made a purchase as a long time customer. Before I left I was looking for the nearest restroom and was being stalked by a creepy bald man in a black hoodie. When I grabbed the nearest...
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2 comments
Anonymous
#1538994

Sounds bogus. Lowes has a very passive and strict policy about how they treat theft, or possible theft situations. They are more afraid of Lawers and lawsuits then they are of thieves.

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Review
#1249463 Review #1249463 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
4/14/2018 - Lowes has been our go-to place for remodels and repairs for over 30 years. Saturday we spent over an hour shopping for materials for our bathroom remodel. When we finally found someone to wait on us, we felt that we were a bother to him and that he was not...
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2 comments
Anonymous
#1463979

That's big box retail anymore and that includes Menards and Home Depot as well. You probably found someone that works in another department that really didn't know much about bathroom fixtures.

The on e person working i the plumbing area was probably on break or lunch. You have a manager covering a huge store and if they are talking to someone on one end of the store they sure aren't going to be running to the other end of the store because they got a page.

All three of these stores are competing on price and the only real way to cut costs anymore is to reduce the number of people working in the stores. Until people are willing to pay higher prices to cover more employees the situation is only going to get worse as if you don't need a salesperson you can buy it for less on the internet.

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Review
#1234278 Review #1234278 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service was unbeleivably
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Terrible!!!!!!

1.0
Details
Worst customer service in the industry. Nobody cares at all.
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Review
#1232960 Review #1232960 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
The girl working at customer service was rude and she even curse me because she thought I would not understand because of English. Her coworkers heard her and they supported her and they all turned against me til the manager came and told her to return my item. I...
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2 comments
h.kitchener
#1458590

Go to the main Lowe's website---do a search for it---and complain about this location to corporate. The girls at customer service probably thought from you appearance/dress that you were just some itinerant guy from who-knows-where who couldn't speak English.

They need to be reprimanded, but corporate Lowe's needs to know what is going on at this store. I know how you feel---back when I was a shepherd working with sheep, some people thought I was just some dump goat-herder who was dressed oddly and spoke "differently."

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Review
#1228003 Review #1228003 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I texted lowes coperate to see if locations would cut a key fob I purchased online through a vendor. After multiple bot responses thenext day I was told all locations could cut the key I purchased else where. I go to my local store employee has no idea tries to get a...
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2 comments
Anonymous
#1452155

Why would any store cut a key they aren't selling? What if it gets cut wrong?

You will want them to replace a blank they didn't even sell you and make a profit from. Do the right thing and buy the key from someone who will cut it and guarantee the cut rather that buying a cheap knock off on the internet and expecting someone else to take responsibility for the cut.

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Review
#1219054 Review #1219054 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Management at Lowe’s sucks I went to return a item,just to be treated like a criminal instead of a customer, I was told I could not return the item because I didn’t have I D in my presence,for a simple warranty exchange, I had a copy of my drivers license, and was told...
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4 comments
Anonymous
#1485934

Ok first of all... you are the dumb *** that didn’t keep your receipt.

Secondly, Lowe’s is set up on an old DOS system... (you know, like f9, f8, tab over etc) the computer WILL NOT let you return anything without a receipt without a drivers liscense. It cannot be overridden by anyone in that store- it is a computer. There is no such thing as a exchange/swap at Lowe’s in the classic sense.

Employees @ the return counter have to return your item.. however you paid for it- or to a merch card if you are buying something else & don’t want to wait for it to go back to your credit card, and then you have to purchase what you want. Be it the same item, a better one... whatever.

The way the computers are set up... for us to be able to defect it out and get credit.. it must be accounted for & that is how it’s done. If you do not have your receipt...

you will ALWAYS be required to show your id,like in the situation I just described, once the clerk gets to the point where the defective item is being returned, and put on a merch card... IT WILL NOT let them go any further until they enter an id. Period. Guess what else?

When they ring up the new one (provided they do that part at the return counter, personally I would send your *** to a register just because you’re an *** You will have to pull your id out yet again so they can type it in once more. This is to ensure the same person who did the return & showed the id is the same person using the card. This is to prevent fraud. 99% of ppl don’t have a problem with it.

The ones who do are usually *** balls up to no good. You know, like shady ppl that carry around a COPY of their drivers license.

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Review
#1214158 Review #1214158 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Already stated above
  • Manager
Reason of review
Poor customer service
Loss
$2500
1.0
Details
I just purchased carpet from Lowes for two large rooms in our home. Facing a time crunch, I chose the style and brand specifically because Lowes stated it was in stock. Since signing the contract, I have received 4 calls from Lowes each giving a different (and later)...
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Review
#1210377 Review #1210377 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Went to my local store (At which I have spent THOUSANDS)seeking a rooftop vent cap.On the website it states the isle and bay however it states BW - 18 - How is the consumer supposed to know what BW means? I asked employees and no one knew - for 45 minutes + I was...
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Review
#1207289 Review #1207289 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Inept
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
we tried to order from Lowes online and were told six or seven times someone would call us no on ever did, the e-mail called customer care really sucks no one from Lowes ever called, my Wife called them to check on our delivery and the guy on the phone got her number...
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1 comment
Anonymous
#1436493

Stop ordering things online.

Review
#1195279 Review #1195279 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund