Product: Lowes Customer Care Rating: 1 Star Clear all filters (126 of 475 reviews match)
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Lowes in Mesquite, Texas - No flexibility on return policy

1.0
Details
I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same. I’ll be back to Home Depot. Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!
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4 comments
Anonymous
#1510860

no way u ret. lawn mower after 90 days unless it was still in unopened box

Anonymous
#1496936

They aren't a rental shop. If you just need to use an item once, go to a rental shop.

People like you, returning an item they only needed to use once causes prices to increase for the rest of us. Stores and manufacturers have to cover the losses caused by people abusing return privileges at stores.

Anonymous
#1496911

This is Home Depot's return policy that I found on the internet. Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.So how were you able to return a used lawn mower?

Anonymous
#1496908

I found their return policy on their website.30-Day ReturnsThe following items must be returned in "like new" condition with the original receipt within 30 days of purchase.Major appliancesRefrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc.Outdoor power equipmentMowers, chain saws, generators, pressure washers, trimmers, blowers, etc.Online customizable patio setsSpecial Order/unique product collections designed to meet specific customer requirementsLiquid paintHighway trailersMust be returned to a Lowe's store in the original state of purchase with original paperwork including title (if applicable)The key word is "like new" condition.You admitted to using it once, so in the Manager's "eyes" it was not in "like new" condition.

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Review
#1275768 Review #1275768 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Lowe's Online Ordering Is A Disgrace

1.2
Details

Update by user Jun 02, 2018

Oh, and I saw this little gem once I submitted my review, and I'd be lying if I said I was surprised: 3,860 TOTAL REVIEWS 30 ISSUES RESOLVED That's 0.007% of issues resolved. Good job guys.

Original review posted by user Jun 02, 2018

The people at Lowe's don't have two brain cells to rub together. The only difference is that my disaster scenario involved them charging my card 11 times for one order, maxing out my card, and causing my bank to call me incessantly while I'm at work to ask me if these charges are valid. Beyond that, the order was supposed to be delivered on Thursday... then Friday... now it's Saturday morning and they can't finalize the order because they maxed out my card yesterday and the card was stopped for fraud activity - these bastards had the audacity to ask me for another card and told me that my order wouldn't be delivered until Saturday evening. The brain trust at Lowe's must have not understood the previous 724 times I told them that I needed the order on Saturday morning to complete a customer's job. Typically, money is exchanged for goods and services; in this scenario, it was exchanged for broken promises, frustrations, idiocy, and 4 hours of my life spent dealing with insipid customer service that I'll never get back. Call it a broad generalization if you must, but every single person at Lowe's is 100% pure, unadulterated, uncut, organic, genuine garbage
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1 comment
Anonymous
#1492618

Go into the store and purchase the items yourself. Lowe's doesn't have the capacity to fulfill online orders reliably.

Review
#1270037 Review #1270037 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of service and followup
  • Executive customer service staff is a joke
  • Customer service was a joke
Reason of review
Order processing issue
Loss
$1900
Preferred solution
Deliver product or service ordered
Tags
  • Bad Product Delivery
  • Broken Promise

Lowes - Online ordering is a joke

1.0
Details
Ordered a part for a hot water tank that was of course discontinued because they sold junk whirlpool. Paid additinol 19.99 for next day shipping and of course its been delayed. 1hr and fifteen minutes later i was hung up on 2 times by customer service. Im done with lowes and im 2 min from store. *** that place no hot water for 3 days.....
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Review
#1268077 Review #1268077 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes in Longview, Washington - The messed up customer service rep

1.0
Details
They have an employee at lowes in longview washington he is so rude he cusses at u and tells u to leave his store his name is christopher hynes
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Review
#1265725 Review #1265725 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Indian Land, South Carolina - Carpet installation

1.0
Details
We ordered carpet from Lowes and a truck full of rude installers showed up at our house. The didn't even greet us and immediately started complaining about matresses piled up in one room. When i asked if we could have a conversation about the install process he stormed off. He was being so disrespectful to me that i knew they weren't going to be respectful of our property and i told them to leave. He called me a bit**. When i called Lowes shaking they said the only thing they could do was have a different crew from the same company they have a contract with come out to install or refund our money. I've never experienced such disrespect and unprofessionalism. I will never enter a Lowes store again.
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Review
#1261231 Review #1261231 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Oneida, New York - Complaint

1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the Utica,N.Y. store, with out any issues. A Vet is a Vet. It saddens me to think, that they are treated this way. All stores should honor these cards, with out being registered at all of them. One store, I think would be enough. It should be in the computer the same to honor them. Laurie & Vince Carey
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2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.

PeriodicBird
#1484477
@Anonymous

Thanks so much for the info. That was never explained to us. Thanks again!

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Review
#1259719 Review #1259719 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Hagerstown, Maryland - This company needs to get it together

1.3
Details
The worst customer service of any store i have called.
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1 comment
Anonymous
#1483899

The worst post I have ever seen. Absolutely no explanation of why you feel they provided the worst customer service.

If you are going to complain, tell the story of what upset you.

A post without substance is unbelievable and won't convince anyone you are serious. Too bad they let people post these short complaints from a mobile device.

Review
#1259179 Review #1259179 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - THE ABSOLUTE WORST!!!!!!!

1.0
Details
We are rehabbing a property in New Jersey and have tried to deal with Lowes to order our appliances. After 3 days of trying to get some help at the store we finally settled for what was abailable. That was a horrible experience but only the beginning of a series of screw ups by Lowes from calling us the day our stoves was to be delivered to tell us it was no longer available!!!!! Next, we were called to say our refrigerator was being delivered only to find that they were delivering it to our billing address in South Carolina NOT our home in New Jersey. When I called customer service, I was told that she did not have time to talk to me because she had a line of customers waiting!!!!!!!! Fuming!!! I explained that I am a customer and my merchandise has already been paid for! Days and day wasted on the phone trying to resolve these problems and NOW THE FINAL INSULT!!! WE ORDERED AND PAID FOR INSTOCK CARPET WHICH WAS IN EARLY MAY! As of today, carpet is STILL NOT IN. I have never experienced such a lack of customer service! I guess when you think your the only game in town customer service is not important! Your not the only game in town. I will never use Lowes again and, since I own a real estate company, I will be telling my customers about this nightmare experience and I'm sure they will not be using them either! I am Filing a complaint with the Better Business Bureau and I would strongly suggest anyone reading this NOT USE LOWES. Home Depot may not be perfect but I can guarantee that they could not possibly be worse than Lowes. Just read the reviews and they speak for themselves.
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Review
#1259161 Review #1259161 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes in Palm Desert, California - No service

1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house.
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Worste ever

1.4
Details
Was trying to get screens for my windows. And scott in millworks was never anywhere to be found... I tried for like a week strait. And they could never get him... I gave up. Went to home depot. And got the exact measurment by my numbers on the glass. Right over the phone. Seekonk ma lowes. Was the worst. Stay away
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2 comments
Anonymous
#1479222

If Home Depot determined what screens you need from the numbers soon the glass, the window were a brand sold by Home Depot. As Lowes and Home Depot sell different brands of windows Lowes wouldn't have been any help anyway. When replacing parts of a window you should always go to a store that sells the brand of windows you own.

Anonymous
#1537194
@Anonymous

and if the person that handles this had been available to talk to they could have told the op that, but they were not responsive to attempts.. as was stated. Nothing more annoying than cant find help when you need it.

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Review
#1252567 Review #1252567 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service