Product: Lowes Customer Care Clear all filters (457 of 457 reviews match)
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1.0
Details
Called Lowes and was told I had to reschedule for next week. Same thing as before, he didn't show and wasn't sure when he could come. Was told I could get someone else to fix it which I did and paid the$75.00 and was told they would reimburse me. Made 3 phone calls...
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Review
#1396955 Review #1396955 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Runaround
  • Did not stand behind product
  • Aphaty towards the client
Reason of review
Warranty issue
Loss
$75
Preferred solution
Full refund
I bought the Troy-Bilt FLEX power base and mower attachment. It wasn't in stock and it took them more than 30 days to deliver the darn thing. First time I used it, it got slower and slower when I would pull the throttle, to the point where it is entirely pushed by...
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1 comment
Anonymous
#1595185

Why is it worthless? There is a manufacture warranty that covers the repairs for DEFECTS in the product.

Just like a new car warranty. They will repair your car if something goes wrong.

They won't give you a refund or replace it. If you did something like failing to put oil in it or used stale gas, expect to be charged as that is not a defect in the product.

Review
#1396923 Review #1396923 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Clifton Park, New York - Absolutely terrible

Took 3 weeks longer than they were supposed to and it was the wrong carpet. Bunch of *** work there. The process to even talk to someone was awful. DONT EVER DEAL WITH THESE IDIOTS!!!!!
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Review
#1396853 Review #1396853 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.7
Details
Lowes, please get rid of the young girls, they don't know anything and must think its time to visit with one another. And if the phone rings in one department why dosen't an employee who happens to be walking by answer it instead of letting it ring forever. It appears...
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I looked forward to Lowes taking over the local Rona because I thought it would mean better service and a higher level of staffing. I was wrong. While there are some good staff, most seem to be indifferent and and offer limited expertise. I expected to pay for better...
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Review
#1389703 Review #1389703 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Overall performance

Lowes in Mount Vernon, Ohio - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Charles Lowes 2900 West Clay St., Saint Charles, MO 63301, Store# 1057 2 years ago. I called Lowes because They contracted with Mid America Service for warranty service. I scheduled the appointment on Saturday and they sent me an email confirmation on Tuesday to...
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11 comments
Anonymous
#1586770

You should have called the 800 number for the warranty. If you're covered they'll set up a time for a repairman to come out.

Lowes does not handle repairs. All the store can do after 2 years is tell you the same thing. After 2 years, you wouldn't even be able to find the receipt (receipts are kept for 6 months).

It has been two years. Call the warranty number.

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Review
#1378480 Review #1378480 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$900

Lowes in Evans, Georgia - Excellent customer service

5.0
Details
Clint was extremely helpful and knowledgeable about the products I wished to purchase as he’s been every time I’ve shopped at the 4305 location.
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Review
#1378067 Review #1378067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
3.8
Details
Tuesday, 9/25/2018, on or about 1:00 PM Purchased 15 bags of garden Mulch from garden center. Was told to drive around to Pick-Up gate and store employees would load items into vehicle. Gate locked and no one in sight except another customer waiting for the same thing....
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Review
#1367438 Review #1367438 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product quality
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone...
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1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund