Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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We purchased kitchen appliances from Lowe's of Kenosha in August, 2018. The employees who delivered these appliances were fantastic. They took good care of our personal property and they were efficient, friendly and knowledgeable. We decided to have Lowe's install the...
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Review
#1366498 Review #1366498 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.5
Details
I was Lowes yesterday evening looking for an area rug and stood there for half an hour and no one ever came to help me. My sister had the experience while shopping for a refrigerator. From now on I'm going to Home Depot.
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1 comment
Anonymous
#1575100

You could have hit the help button. They're red with a sign that says help.

Or is that too hard for you? No one is a mind reader.

They do not automatically know that someone is waiting for help. You stood there for a half hour when you could have went to the next department and asked someone to call flooring.

Review
#1366344 Review #1366344 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Dallas, Texas - 2 employee's push passed me, never said excuse me.

1.8
Details
Kim and another employee not wearing name tag. Pushed us to the side. How rude. Learn some manners
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Review
#1365237 Review #1365237 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details

Update by user Oct 24, 2018

Lowes never responded. Their in store customer service sucks and they can't even respond via email.

*** poor service and management, besides being the highest price in the area. Lowes needs to change their name to BLOWES

Original review posted by user Sep 24, 2018

Went to lowes in delavan wi to purchase a gas fire pit, online it says they have 6. Upon arrival AT 9:30 AM, no clerk anywhere around , found one she called another, she didn't know anything asks a male clerk he knows nothing, they looked from one end of store to the...
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3 comments
Anonymous
#1568285

right. Home Depot is better....

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Review
#1364277 Review #1364277 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.4
Details
Cause your stores in my area 40218 have no one to help me with an ice maker convection. There for I would have to ride there amaybe waste my time if you can not help me. I could take my business elsewhere but that to is a ways away so I could be wasting my time there...
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4 comments
Anonymous
#1577022

Your post makes absolutely no sense whatsoever. Who was wonderful on "custome device"?

Who answered your "questionbright away"? Seems like you might want to take a little time and read your complaints before you post them to see if they make sense.

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Review
#1355631 Review #1355631 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Chat help on site absurdly wastes your time

3.5
Details
Try to get a simple quick answer to a question about ordering, and you are subjected to a query about you before you can ask a question. Angered me so I decided not to order. Ridiculous that they are so data greedy they can't just answer a question. Lowe's was top of my choices, and I have spent thousands of dollars there, Topeka store, in recent years, but today it just fell completely off the list! I am so fed up with manipulative data grabs.
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Review
#1354840 Review #1354840 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Indianapolis, Indiana - Can't check out

1.5
Details
I was trying to get in line to check out and a Lowe's employee stood in front of me so other people could get in line ahead of me. I will never shop at the Lowe's on beachway drive again rude employees and evidently don't want me to check out so they can put it all back on the Shelf.
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Review
#1353801 Review #1353801 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Waiting

No help at store very understaffed.
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Review
#1351132 Review #1351132 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see...
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1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!
2.6
Details
Realized we had the wrong tile ; after 1 hr of arguing , it was determined that the Lowes man typed in the wrong color on our order , so we had 33 boxes of tile that we could not use ….Lowes was telling me that the tile might be delivered the next day but could not...
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Review
#1348834 Review #1348834 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Professional customer service
Cons
  • Dealing with staff
  • How my order was handled
Reason of review
Good customer service