Product: Lowes Customer Care Clear all filters (442 of 442 reviews match)
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Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Author
Service
Lowes Customer Care
Reason of review
Good customer service
Review #1585410 is a subjective opinion of poster.
2 comments
2.4
Details
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
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Anonymous
#1710751

Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw. Bette...

Author
Service
Lowes Customer Care
Pros
  • Initial customer service
Cons
  • Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction
Review #1573872 is a subjective opinion of poster.
0 comments

Lowes 11% Rebate Ripoff

2.0
Details
I bought a $1500 riding mower and was told to submit the rebate form for a rebate which I did. I then received a letter saying the receipt did not indicate a qualifying offer and to resubmit which i did. A week later I received another letter saying the receipt did not indicate a qualifying offer so I called customer care and they said I needed to include a copy of the receipt which I did for both submissions. after I received the second letter I just gave up. I think that is what they wanted.
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Author
Location
Westland, Michigan
Service
Lowes Customer Care
Reason of review
rebate
Loss
$164
Preferred solution
rebate
Review #1569073 is a subjective opinion of poster.
2 comments
I have been trying for a month to get the correct information from Lowe's on the Studio shed from a brochure of theirs titled, "Better Built Barns-Quality Sheds." No item number is included for anything in this brochure. I was first sent to the "Pro Desk" from...
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Anonymous
#1704253

IT SOUNDS LIKE A SCAM TO ME!

Author
Service
Lowes Customer Care
Review #1561252 is a subjective opinion of poster.
0 comments
2.7
Details
I required service in the garden center. The person working in the center made eye contact with me, we were about 30 ft apart I put my hand up to let her know I needed help she looked away and continued to talk to 1 other employee and a customer. She looked back over...
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Author
Location
Abbotsford, British Columbia
Service
Lowes Customer Care
Review #1559656 is a subjective opinion of poster.
1 comment
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

Author
Location
Maple Shade Township, New Jersey
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade
Review #1557216 is a subjective opinion of poster.
0 comments

Lowes - Question about sale price on Blue Rhino Grill

I purchased this grill yesterday. The ad said it was$149 and was on sale for $99. When I got it home I noticed two places on the box that said $129. Something is not right.
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Author
Service
Lowes Customer Care
Review #1552708 is a subjective opinion of poster.
2 comments
On May 24, 2019 WE BOUGHT 25 CU FT WHIRLPOOL REFRIGERATOR, ITEM 876294 RRS 8555SIH2, from Lowes store #1644 in Milledgeville, Georgia. the appliance was delivered on May 26, 2019 to our lake house in the area. THE SERVICE WAS VERY GOOD, 5 STARS on May 28, 2019 we went...
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Anonymous
#1693022

If you are going to buy a service plan from a store it is best to purchase it along with the appliance to avoid confusion. Did you register your manufacturers warranty on-line...

Author
Service
Lowes Customer Care
Reason of review
Poor customer service
Review #1544827 is a subjective opinion of poster.
2 comments
1.0
Details
Larry in cabinetry refunded my original purchase through my lowes card. He then transferred me to the cashier who said your purchase had been declined because of the first purchase was still in the system and it would take 3 to 5 days to clear out. I called the lowes...
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TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

Author
Service
Lowes Customer Care
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276
Review #1537694 is a subjective opinion of poster.
0 comments
1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Author
Location
South Rockwall, Texas
Service
Lowes Customer Care
Cons
  • How i was treated
  • Jeff young out of the rockwall
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Review #1533523 is a subjective opinion of poster.