Manufacturer: Lowes Category: Customer Care Clear all filters (132 of 132 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:

lowe's store in Clay N,Y, very poor customer service and even poorer management customer service, they are driving all the top employees out of the store for better jobs and replacing them with part time people that don't no anything or don't even care to help a...
Read more
1.6
I didn't like
  • Store manager or assistant manager todd
#1039391
Reply to reviews
Placed large delivery order with 15% promotion with my Lowes AR card ($20 delivery fee). Half of order was not delivered. "We couldn't find it in store", and I didn't get 15% discount. After a month of worst customer service ever, they finally dropped some of the...
Read more
1.0
I didn't like
  • Missing items in delivery
  • Overcharge on delivery
  • Customer service
#1038382
Reply to reviews
I decided to shop the southgate Lowes for cellular window shades, after selecting (3) window shades I waited for them to be cut and employee walks away for a while and comes back to help someone else that just walked up. I let her know I was next and she ignored me....
Read more
2.4
#1036898
Reply to reviews

Lowes Customer Care Review

#1032400
1.0
Ordered a Dewalt planer they said it would be in in a week. Called and said it was in. Showed up at store and it wasn't. Told it would be two more weeks! Asked for a refund and cancelled order. Wanted my money back but they screwed up my refund and generated a merchant card. Very upset! NEVER order anything from these idiots!
Comment Be first to start a discussion
Show

Lowes Customer Care Review

#1023998
1.2
Unprofessional management from (Mr.(woody) and bad customer service from (Mr.Ryan)
Comment Be first to start a discussion
Show

Lowes Customer Care Review

#1020144
1.3
Worst employees, rude, bad attitude, and don't care about customers. I am going back to Home Depot!
Comment Be first to start a discussion
Show

Lowes Customer Care Review

#1004914
Dont buy Bosch its total *** & so is lowes customer service! Allen's appliance repair is *** too!
Comment Be first to start a discussion
Show
Nothing but trouble from the beginning.I chose to open a credit line because Lowe's has a less frenzied feel to it than Home Depot. The shopping experience seem's slightly more pleasant. Then the true colors show as I go into pay My first installment on credit, and...
Read more
Anonymous
Anonymous

Lowes doesn't issue credit, nor do other big box stores. The card you have is issued by an independent credit company. Lowes has nothing to do with their billing. Take a look ...

2.2
I didn't like
  • Poor financial service
#1034305
Reply to reviews
Waited 2 hours for tile to be loaded first trip.I am back waiting for remainder of tile,we are going on 30 min already. Will keep my buisness at Home Depot from now on. I will travel the extra 3 miles or so. Complete lack of customer appreciation!Very sad!
Read more
Anonymous
Anonymous

Whats keeping you from loading your own tile? If time is so critical it seems like you would grab a cart load the tile and put it in your vehicle. If you can get it out of you...

So, I called the Lowes main customer service line to ask Why I was not able to get the item at my store at the same cost, without driving the 120 mile round trip. she told me that someone would be contacting me in 24 hours to either help me or to answer my concerns....
Read more
4.2
I didn't like
  • Cooperate customer service no call back to address my issue
#1030576
Reply to reviews
" didn't say they could get it if we were will to wait, didn't say if another Lowes had it, no apology! I am thinking I need to go in to resolve this. It has been 24 hours and our credit card is still charged. I'm half expecting the delivery guys to call me any minute...
Read more
#1028391
Reply to reviews
Lowes Customer Care Review
Lowes Customer Care Review
Lowes Customer Care Review
Lowe's could be making double what its revenue is now.With issues that violate there own Code of ethics, code of conduct and business codes. Breaching of contracts, lying to customers to tricking/intimidation tactics/unfair advantageous over unsuspecting customers....
Read more
2.7
#1026945
Reply to reviews
i locked my key in my car near the fence display and trailers at Lowes on madison street in clarksville tn on friday 3/25/17 and went into the store and talked to the night manager about- would it be alright if i left in over night . the second key was to arrive in the...
Read more
Anonymous
Anonymous

I see spelling errors and a lack of punctuation in this complaint.

Anonymous
Anonymous

Have to be able to sell their *** to ppl that don't lock their Keyes in their car

I didn't like
  • Poor service poorly planning and poor execution
  • I was told one thing and got a total other
#1025762
Reply to reviews
I was shopping for marble tile ...I asked the floor manager for assistance i and my mother were completely ignored...we sat down for 20 minutes while said manager took several phone calls and then a customer in front of us. Meanwhile another worker threw a carpet...
Read more
#1024678
Reply to reviews