Product: Lowes Customer Care Clear all filters (0 of 300 reviews match)
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I have called Lowe's numerous times, without a callback I might add. Dumpster and materials arrived 10 days ago to the driveway and still no one has showed up to even start the roof. Calling Lowe's to ask them what is going on has literally gotten me nowhere except for...
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Anonymous
Anonymous

that's lowes what can you expect when the CEA replies I am retiring call my assistant and she never answers. DUH where is the replacement for the CEO???????

Anonymous
Anonymous

When you purchase installed products from a store ask if the contractors doing the work are their employees or if they are subcontracting the job out. If they are subcontracti...

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Lowes Customer Care
#1308434
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Called several times. Always get back to operator. Will not purchase again with this type of service. Trans 88646181 07-02-18 need cancel pickup and get $60 credit. Finally, Jerry from Waikele got my call and called the Iwilei store to process the cancellation of the 3...
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1.0
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Lowes Customer Care
#1308017
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i placed an on-line order for plant food on Tuesday 7/17, late morning. Typically when I place this type of order, it is usually ready in less that hour. I waited 24 hours and the status was still "In process". So I went to the store to buy it. Since I received a 10%...
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Anonymous
Pick Up Desk

Sometimes orders don't come through right away for internet orders. Could be any where from seconds to days before they show up in the system. Always wait for the ready for pi...

Product
Lowes Customer Care
I didn't like
  • Terrible see reveiw
#1306639
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I am not picking this order up next week and I am not sitting on hold anymore! You cant tell me that you have too many calls and I can't talk to anyone all day and night!!!! Do not charge my lowes credit card for this order!!!!!!!!! When I placed the order online why...
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Anonymous
Pick Up Desk

Call your local store. Talk to the customer service desk. They can cancel your order for you.

Anonymous
Anonymous

Why would you put your order number, name and phone number in a complaint like this? This isn't a Lowes web site.

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Lowes Customer Care
#1305335
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Was approved for a card with a $1000 limit never missed a payment nor was I ever late. Got notification that all of a sudden they closed my account. When I asked why they would ruin my credit for no reason I was given a generic answer of I know what your going through
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Anonymous
Anonymous

Why are you complaining about Lowes? You didn't have an account with Lowes. You had an account with a credit company that issued a card that could be used at Lowes. Your compl...

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Lowes Customer Care
#1305272
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I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and used the texting feature, I texted with Jenna and then Faith and the were...
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Anonymous
Lisa U

A few steps to consider contacting new CEO Marvin.Ellison@lowes.com. Contact Lowe’s Excutive Customer Care. You can definitely use social media. We have been living in a hotel...

Anonymous
RMitch

My Mom, a senior living in PA, paid for Lowe's to install Stainmaster carpet. She examined carpet b4 being removed from truck...was the wrong one! She ordered the best quality...

1.9
Product
Lowes Customer Care
#1303317
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4x8 sheets of shed paneling. Can’t get through aisle do to aisle is full of material that is off loaded. This is not the first time. Every weekend I’ve been over there and just walk out. I’d have to wait over an hour to get someone to move all the stuff piled up. Plus...
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Anonymous
Anonymous

It seems like that if every weekend you go there you encounter problems and walk out you'd start saving time and shop elsewhere. There are plenty of other places you could go ...

2.1
Product
Lowes Customer Care
#1276164
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Lowes - They don't stand by their products and will make you pay for their mistakes!
Lowes - They don't stand by their products and will make you pay for their mistakes!
Just bought an air conditioner at Lowe's Canada. They price matched it to the same model on Amazon. When I got it, it was a different model. I never thought to check because Lowe's Canada only offers one 8000 BTU air conditioner - I saw the name Frigidaire and 8000 BTU...
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TruthHURTS18827
PotableSawfish

Oh god cry me a river. It is your due diligence to measure your window and purchase a air conditioner that fits it. Period. You said it yourself “I never thought to check.” Ye...

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Lowes Customer Care
#1262800
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The window company that built the blinds PER LOWES MEASUREMENTS was Levolor ( who have done their very best to solve the problem). The time it took to make the blinds was excessive, but since they were custom we waited. It was about March 2018 when the blinds were...
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Lowes Customer Care
#1257468
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Got to Lowes a 5pm to get a hose connector and patio umberla. After seeing no one working in patio section got hose stuff first. Got help right away with that but when i asked for help with the patio umberla he told me I need to speak to seasonal. Waited again in...
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Anonymous
Anonymous

I don't want to sound mean but did you even ask for help? A simple excuse me sir/ma'am is all that's needed sometimes. Most departments have a button to press for help as well...

1.8
Product
Lowes Customer Care
I didn't like
  • No answer
  • Wasted my time
  • Lack of management response
#1255663
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