Manufacturer: Lowes Category: Customer Care Clear all filters (157 of 157 reviews match)
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On June 24th I went to YAKIMA, WA LOWES to purchase a dishwasher. It was obvious that the man at the register was beet red and mad at someone. He could not get my VET discount to activate and told me I had to forget it and get registered properly tomorrow. I told him...
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Anonymous
Lowes Employee

When you complain online via the Lowe's website or call the 800-44-LOWES # they generate a ticket - a CCIC - that's sent to the store's management team to follow up on within ...

Anonymous
Lowes Employee

First, Im sorry you had that horrible customer service experience with the company. That is not something we enjoy hearing. What I can tell you, these are extremely turbulent...

4.2
Product
Lowes Customer Care
I didn't like
  • Very upset and will give home depot a shot for awhile
#1065712
Reply to reviews
Went to Lowe's in Framingham MA to purchase a Pella patio door with installation.Went to door and window dept. associate told me that if I wanted them to install the door they would have to come out and measure the opening. I agreed and paid the $35.00 fee for this...
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1.5
Product
Lowes Customer Care
#1065595
Reply to reviews
As I walked around him he made a sound indicating to me that he had blocked me on purpose! I m elderly but not without integrity or feelings! I have shopped in Lowes often, in fact over the last few months have spent a couple thousand dollars while refinishing my...
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Anonymous
Anonymous

Sounds like you turned a corner into the aisle he was walking down. No being sure what you were going to do he stopped walking. Sounds like a logical thing to do. Not his faul...

Anonymous
Anonymous

You sound a little crazy. Please read what you wrote and clarify. Somebody was in your way and made a noise. You think this qualifies as some kind of issue that entitles yo...

4.3
Product
Lowes Customer Care
I didn't like
  • At this location
  • His total lack of concern for my needs
  • Lack of responsibility
#1065430
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Lowes - Zero assistance

#1047655
1.3
I prepaid for fencing materials that was $300. I was told somebody would assist in dropping the product and after an hour and multiple times standing in line to get somebody to come nobody would assist. Finally went to customer service and got my money back and I will be going to Home Depot from now on for everything.
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Lowes Customer Care Review

#1032400
1.0
Ordered a Dewalt planer they said it would be in in a week. Called and said it was in. Showed up at store and it wasn't. Told it would be two more weeks! Asked for a refund and cancelled order. Wanted my money back but they screwed up my refund and generated a merchant card. Very upset! NEVER order anything from these idiots!
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Lowes Customer Care Review

#1023998
1.2
Unprofessional management from (Mr.(woody) and bad customer service from (Mr.Ryan)
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Lowes Customer Care Review

#1020144
1.3
Worst employees, rude, bad attitude, and don't care about customers. I am going back to Home Depot!
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ONE HR LATER A MANAGER ASKED IF I WAS WAITING FOR SOMETHING. HE WENT TO CHECK ON THE ITEM. THIRTY MINUTES LATER HE GAVE ME THE THUMBS UP AND SAID THAT THEY WERE WORKING ON IT. 15 MINUTES LATER I LEFT WITHOUT MY ITEM. GOOD WORK BROCKPORT NY LOWES YOU SUCK!! LOOKS LIKE...
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Product
Lowes Customer Care
#1064489
Reply to reviews
I've already written to you about this, it's about a roof that I ordered that wasn't delivered 'til eight days after it's guaranteed delivery date' a manager that lied to me all the while he was accusing me of being a liar.You did respond asking me to name the...
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Anonymous
Anonymous

Uh.....sorry? But this ain't lowe's man!

Product
Lowes Customer Care
I liked
  • Way it used to be
#1061497
Reply to reviews
Lowes - Lowe's Online is consistently awful
Third time's the charm.I won't be screw again by Lowe's. I spent an hour of my life I will never get back on the phone with them tonight because I placed an online order to pick up items clearly marked in stock at the store. Today, two days after I placed the order, I...
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Anonymous
Anonymous

You know, every hour you spend is one that you won't get back. Don't be so dramatic!

2.0
Product
Lowes Customer Care
I didn't like
  • Online ordering is atrocious
#1061214
Reply to reviews
Called local Lowes they were more than happy to cancel my order since they were so busy. I drove to the store to find out why my online order still shows in process and validate the *** claim they were busy. Sure enough, empty store with employees standing around...
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1.6
Product
Lowes Customer Care
I liked
  • That they are close
I didn't like
  • Have never had worse
  • Rude customer service associate
  • Overall lack of organization
#1055895
Reply to reviews
It was then communicated by the associate that a quart could not be made because Lowes did not have the base, huh? Instead of discounting the gallon, my wife left went to Home Depot and got the quart required. This was our last attempt to do business with Lowes and I...
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Anonymous
Anonymous

shop at Home Depot a few times and you'll come up with a dispute about something there too

Anonymous
Anonymous

If the are out of the quart size, the are out of the quart size. Have you ever gone into a store to buy a shirt or pair of pants and they were out of your size? Bet you wouldn...

Product
Lowes Customer Care
#1055338
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Resolved

Lowes - Returns
I've used Lowes several times for any project. That is quite often due to that I'm a stay a home mother with a lot of creativity. But in the end I am very disappointed I had to take my business else to Home Depot today on 06/01/2017 and purchased $ 3,721.37 CASH in...
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Anonymous
Anonymous

was it past the return date limit---thats my bet since that info was left out

Anonymous
Anonymous

You leave out some important information in your complaint. Did you have a receipt? If not, Lowes isn't the only store that won't accept returns without a receipt. Was the pro...

4.2
Product
Lowes Customer Care
#1055187
Reply to reviews

As a veteran, I have used Lowes for many home improvement projects as my age is catching up with me. Recently, I had the experience of a lifetime and thought I might pass it along to you. This started with a trip to my Lowes on Banks Ford Rd in Stafford, VA whereby I...
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Buddy1000
Buddy1000

Yeah, they are always in meetings. Not sure what those meetings are about. Probably how to make more sales, while customers walk out. And people complain about gov employees. ...

Anonymous
Anonymous

Actually there new veteran policy is something that is helping. It used to be that they only accepted the VA cards only, they couldn't accept any license that said ID, couldn'...

Product
Lowes Customer Care
I didn't like
  • Costumer services
#1054728
Reply to reviews