Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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Lowes - Military Discounts

4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was rang up the total discount was $4.00 on a $2,800 plus bill. The reason given was that because it was on sale it was below and amount eligible (LPM). Never had this problem in the past. Getting ready to buy my son all new kitchen appliances and will unfortunately be shopping at Home Depot now for best price. Lots of vets not happy with Lowes right now. Jim
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2 comments
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

Anonymous
#1762869
@Anonymous

that's not true. I am a vet and when i shop at Lowe's I always get the military discount with sale items and damaged goods. The personnel at that store did not read the manual, and you sound like an SOB taking it personally.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

Lowes in Shelbyville, Kentucky - Slow to non existent customer service

1.0
Details
The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store isn’t busy or around lunch time when all staff seems to take their breaks. After years of dealing with this. I think we have reached our breaking point with this Lowe’s and will be switching to Home Depot. It’s an extra 20 minute drive us but it will all even out when you consider how long you have to wait for assistance at this Lowe’s
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2 comments
Anonymous
#1761791

And perhaps I have thought about that. That’s why I go to Lowe’s at different times of the day but the result is always the same....

slow to non existent customer service.

I have been shopping there for years at all different times and the result is always the same. At some point the determination has to be made that maybe their customer service could use a little bit more attention to detail.

Anonymous
#1761776

Perhaps you are shopping at the wrong time. There aren't many stores that will have a full staff at 7AM when there aren't many customers shopping. Same goes for meal times, they can't bring in extra staff just to cover meal brakes.

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Review
#1679462 Review #1679462 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Better customer service

Lowes in Roseburg, Oregon - Customer service Lies !!

1.0
Details
Don't lie to me and tell me my order is ready to be picked up and then when I get there tell me it hasn't even been shipped yet. Employees being deceitful and lying to customers is never a good idea if you want to stay in business. Very lame.
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Review
#1668465 Review #1668465 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • Customer Service Totally Sucks

Lowes in Republic North, Missouri - Very Helpful

5.0
Details
We were trying to find a refrigerator at your Republic store in Missouri, when one of your employees named Lonnie came to our aid and told us how we could get the color that we wanted on line, and how to get it. He was very helpful and very courteous. He gave us a home town store feeling that you don't get very often these days. Just wanted you guys to know how thoughtful and pleasant he was. Thank you so much. Richard Arnold starbirth@netzero.com
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Review
#1667383 Review #1667383 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Lost another customer

1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
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3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

Anonymous
#1752815

Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!

They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.

You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?

No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.

Anonymous
#1752810

What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Misinformation from employees
  • Angry
  • Had to insist they provide warranty repair service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
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4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

Anonymous
#1750969

Because anyone can make a fake ID. In order to combat the fact that ppl will lie to get stuff cheaper they ask vets to register. This way they don’t have to fire a cashier because they made a mistake of giving the discount to someone who doesn’t deserve it.

Anonymous
#1751355
@Anonymous

I had 3 forms of ID!! They just wanted me to register and get email and other info! I call BS!!!

Anonymous
#1751877
@Anonymous

Who cares how many forms of ID you had? If you don't want to sign up for their discount program you aren't being forced to.

Just realize that if you want the discount they are offering you need to enroll in their program. If you fell someone else offers a better discount you are free to shop elsewhere.

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Review
#1659772 Review #1659772 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Manager conduct
  • Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - Gift card policy

1.0
Details
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
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Review
#1656044 Review #1656044 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Policy on in-store credit gift cards
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
  • In-Store credit gift cards