Manufacturer: Lowes Category: Customer Care Clear all filters (118 of 118 reviews match)
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I have been a loyal charge customer at Lowes since 2005 , have always paid on time one paid down to zero balance on large purchases , went to make purchase recently and was denied credit , they could not explain why . I still made the purchase I was there for , wish I...
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Anonymous

Bank It is not Lowes who denied your credit. It is the bank that finances the credit card. Synchrony Financial is the ones who are to blame. The store should have called the credit...

2.2
#1023383
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I've the misfortune to live in a town that only has one Lowes store. On the last three occasions I literally had to go on their website from my own phone and look up the items I was looking for myself. Yesterday I pushed their assistant button in the plumbing section...
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Anonymous

Anonymous "to spearhead a campaign to get a Home Depot"LOL....I reckon after that bath is done you won't have much else to do. You go...

1.8
#1022684
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We order on the web with delivery, it never came, they told us to just come to the store and pick it up and when we went to pick it up in the store , they did not have it.We had to find it elsewhere. I asked for a refund and received it, but I am STILL waiting for...
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Anonymous

Anonymous Since you bought this on-line, you obviously used a credit card. Just contact your credit card company and challenge the charge. Do it soon as you only have a limited time to ...

Lowes Customer Care Review

#1023998
1.2
Unprofessional management from (Mr.(woody) and bad customer service from (Mr.Ryan)
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Lowes Customer Care Review

#1004914
Dont buy Bosch its total *** & so is lowes customer service! Allen's appliance repair is *** too!
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Lowes Customer Care Review

#948430
The Lowes in Hattiesburg has some of the worst employees i've ever seen in a lowes.. My wife walked around this store for 35 min with no help at all. She could not find an item, and could not even find someone to help her. I probably will never shop here again; and i'll be sure to pass the word..
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Lowes Customer Care Review

#944376
3.5
Purchase 30 bags concrete. While I loaded it all by myself the young man who worked there just watched and laughed. Then had nerve to ask for receipt when I was done. This happens all time at this Lowe's. Complaining don't do know good. Just a bunch of binary kids work there. I am a 54 year old w Oman loading concrete by myself all the time at this Lowe's
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I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones.Lowe's will no longer be getting any of my business or any body that I know. I've never been...
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Anonymous

JJ The previous anonymous commenter must be a Lowe's employee. or better yet a store manager trying to educate this consumer on warranty's work. It sure makes me want to go a bu...

Anonymous

Anonymous You obviously have no idea of how a warranty works. Did you bother reading the warranty that came with the bulbs? Did it say to return the bulbs to Lowes or did it say to retu...

1.5
I liked
  • Would rate zero stars if i could
I didn't like
  • Treatment i received
  • Bad customer service with attitude
  • Disinterest on the part of lowes employees
#1006307
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I have bought MANY things from Lowes. No problem. BUT this last purchase could only be delivered by truck..... $62 I cancelled the order but they won't refund my money! I talked to a " manager" who was only interested in being my adversary not being of any help. She...
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Anonymous

Anonymous Most people get pissed because they don't now how credit cards work. The bank doesn't take the money out immediately, they put a hold on it and then it's processed out in batc...

Anonymous

Anonymous Complain to your bank about this.

I didn't like
  • You will not refund on an order that you never delivered
#1003190
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Ok im going to start this off by saying i will never shop for anything at lowes again. I bought a washing machine and it turns out that there's a recall on it I understand that is not Lowes problem it is Samsungs problem. So they make me buy a new washer before I can...
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Anonymous

Anonymous I expect you wanted them to pick up the old machine rather than taking it to the store. They aren't going to give you credit for the old machine till the have it in their poss...

#1002730
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Between the installer Zack, the people in Central Production, the store #2691 on 4551 S.Laburnum Ave. in Henrico VA. this experience has been a NIGHTMARE AND UNFINISHED !!!!!!!!!!! I KEEP GETTING PASSED AROUND FROM SUPERVISOR TO SUPERVISOR. One instance the young lady...
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#1002170
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Bought a pallet of concrete and couldent get it loaded on my low side trailer because they don't have a bobcat or skid steer, but there are 15 forklifts on site. The liscenced lift driver says "we can't trust our employees to drive a skid steer, my main issue is, lowes...
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3.0
#997282
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I went into two Lowes stores here in Lansing Mi. First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven...
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Anonymous

Anonymous so......you couldn't get any help at a self service home improvement store......how odd.

Lowe's on Union Deposit has terrible customer service.No one there is willing to help you. I needed assistance finding an item and could not find anyone in the vicinity. I went over to push the assistance button and found another customer who was waiting there for...
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Anonymous

Anonymous Oh believe me I have friends that work at Lowes and they said half the employees run from customers. They call on the same employees for code 50 and cart return and God forbid...

Anonymous

Anonymous The guy making comment about wood cutting is an idoit..he does not realize the problem is that lowes has a business plan of not hiring but 50% of the needed employees and then...

1.0
#994527
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