Product: Lowes Customer Care Clear all filters (0 of 321 reviews match)
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I was Lowes yesterday evening looking for an area rug and stood there for half an hour and no one ever came to help me. My sister had the experience while shopping for a refrigerator. From now on I'm going to Home Depot.
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Anonymous
Anon

You could have hit the help button. They're red with a sign that says help. Or is that too hard for you? No one is a mind reader. They do not automatically know that someone i...

2.5
Product
Lowes Customer Care
#1366344
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Lowes - Can't check out

I was trying to get in line to check out and a Lowe's employee stood in front of me so other people could get in line ahead of me. I will never shop at the Lowe's on beachway drive again rude employees and evidently don't want me to check out so they can put it all back on the Shelf.
1.5
Details
Customer service
Layout of Store
Staff
Value for money
Product
Lowes Customer Care
#1353801
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It is with great sadness that I write this post. My husband and I have depended on Lowe's for ALL of our home improvement needs for many years, BUT NO MORE!!!!! They have lied, and lied, and lied some more. Their customer service is HORRIBLE and they obviously do not...
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Anonymous
Anonymous

Too bad you don't support your claim with some details of what went wrong. All too often in ordering appliances the problem is something the manufacturer has done rather than ...

1.0
Product
Lowes Customer Care
I didn't like
  • Customer service
  • Did not stand behind the services
  • Very frustrated and done with lowes
#1340751
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I have called Lowe's numerous times, without a callback I might add. Dumpster and materials arrived 10 days ago to the driveway and still no one has showed up to even start the roof. Calling Lowe's to ask them what is going on has literally gotten me nowhere except for...
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Anonymous
Anonymous

that's lowes what can you expect when the CEA replies I am retiring call my assistant and she never answers. DUH where is the replacement for the CEO???????

Anonymous
Anonymous

When you purchase installed products from a store ask if the contractors doing the work are their employees or if they are subcontracting the job out. If they are subcontracti...

Product
Lowes Customer Care
#1308434
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Called several times. Always get back to operator. Will not purchase again with this type of service. Trans 88646181 07-02-18 need cancel pickup and get $60 credit. Finally, Jerry from Waikele got my call and called the Iwilei store to process the cancellation of the 3...
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1.0
Product
Lowes Customer Care
#1308017
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i placed an on-line order for plant food on Tuesday 7/17, late morning. Typically when I place this type of order, it is usually ready in less that hour. I waited 24 hours and the status was still "In process". So I went to the store to buy it. Since I received a 10%...
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Anonymous
Pick Up Desk

Sometimes orders don't come through right away for internet orders. Could be any where from seconds to days before they show up in the system. Always wait for the ready for pi...

Product
Lowes Customer Care
I didn't like
  • Terrible see reveiw
#1306639
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I am not picking this order up next week and I am not sitting on hold anymore! You cant tell me that you have too many calls and I can't talk to anyone all day and night!!!! Do not charge my lowes credit card for this order!!!!!!!!! When I placed the order online why...
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Anonymous
Pick Up Desk

Call your local store. Talk to the customer service desk. They can cancel your order for you.

Anonymous
Anonymous

Why would you put your order number, name and phone number in a complaint like this? This isn't a Lowes web site.

Product
Lowes Customer Care
#1305335
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Was approved for a card with a $1000 limit never missed a payment nor was I ever late. Got notification that all of a sudden they closed my account. When I asked why they would ruin my credit for no reason I was given a generic answer of I know what your going through
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Anonymous
Anonymous

Why are you complaining about Lowes? You didn't have an account with Lowes. You had an account with a credit company that issued a card that could be used at Lowes. Your compl...

Product
Lowes Customer Care
#1305272
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I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and used the texting feature, I texted with Jenna and then Faith and the were...
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Anonymous
Lisa U

A few steps to consider contacting new CEO Marvin.Ellison@lowes.com. Contact Lowe’s Excutive Customer Care. You can definitely use social media. We have been living in a hotel...

Anonymous
RMitch

My Mom, a senior living in PA, paid for Lowe's to install Stainmaster carpet. She examined carpet b4 being removed from truck...was the wrong one! She ordered the best quality...

1.9
Product
Lowes Customer Care
#1303317
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4x8 sheets of shed paneling. Can’t get through aisle do to aisle is full of material that is off loaded. This is not the first time. Every weekend I’ve been over there and just walk out. I’d have to wait over an hour to get someone to move all the stuff piled up. Plus...
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Anonymous
Anonymous

It seems like that if every weekend you go there you encounter problems and walk out you'd start saving time and shop elsewhere. There are plenty of other places you could go ...

2.1
Product
Lowes Customer Care
#1276164
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