Product: Lowes Customer Care Clear all filters (211 of 211 reviews match)
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Hahaa, so I went to return a wire I bought the day after I purchased it.The lady said they don’t accept those back and even called the manager to ask and said he also confirmed what she told me. Well, I had a funny feeling she lied to me so I went to a different...
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Anonymous
Meif

Was the wire cut to size? If so, the first employee was correct and the second one broke policy. It has nothing to do with being lazy. A return takes a few seconds. Talking to...

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Lowes Customer Care
#1142107
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Was unable to find anyone to help,but, then a gentleman asked if he could help me!First time this has happened as I was in your store 2 times before, and could find no one to help. His employee tag showed his name was Michael and he knew exactly how to locate what I...
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Lowes Customer Care
I liked
  • Excellent staff member
#1140586
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Mansfield tx store on 287.ALL I wanted to do was pay for my carpet. Went to the store at 6pm and no one was working in the carpet section. I had a measuresment done by Lowe's and all I needed was to purchase carpet and get the installation set up. Katie from customer...
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1.0
Product
Lowes Customer Care
I didn't like
  • Arrogant employee
#1140130
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Lowes - No help

#1136827
No one showed up for work they can not help me pull up a on file account they are not paying attention to me I've been standing here for 35 minutes this place sucks bad management
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Lowes - Fence installation

#1118259
1.0
Details
After waiting over a month, calls made to Customer Service as well as Sales Mgr at store, we get a call on my voicemail from the installer that they will be coming to install next day. Thanks for the notice. So dissatisfied with Lowe's. More to come on deck installation. What a nightmare.
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Customer service
Staff

Lowes - Horrible service

#1112936
1.0
Details
Went to lows on35 south San Antonio at 6pm no one in appliance department asking for help waited 40 min no one went and ask a old gentleman he said I needed to wait he wk plumbing and very rude person he said there is no one working this hours I got upset and left and bought my appliance at another nice more manner store
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Customer service

Lowes - No service

#1106662
3.0
Details
We went into Lowe's at Clearwater mall to buy a dishwasher not one person came up to help us and then we went back to look at carpet and same thing not one person asked if they could help us. I realize our $1000 that we were going to spend there tonight is nothing to them but word if mouth about bad service is alot. Spending my money at Home Depot
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Layout of Store
Price Affordability
After being told multiple times that I’ve had the range too long (3 months) and Lowes won’t stand behind the product they sold, I finally reached my limit. I informed the guy that I am done with Lowe’s and hung up. The ovens still look brand new… there has only been...
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1.2
Product
Lowes Customer Care
I didn't like
  • See comment above
#1139952
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I came to Pearland lowes and a greeter named Becky looked very mean. She did not smile and did not do her job right as a greeter. She did not greet anyone as I stood there and observed her. When I came to pick up an online order, it was not there. The lady was slow and...
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Anonymous
Mean Lady

Here's some service: Go *** yourself. Nobody owes you a smile. She's there to point you in the direction of whatever cheapy-made *** you are there to buy. Your online order wa...

1.5
Product
Lowes Customer Care
#1137474
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Took it back to Lowes and they wouldn't let me exchange it for the one I need. That is BS. It's there product. The one I needed was a couple $ more. So they could have gotten more money. But I didn't have my receipt, so they wouldn't do anything. Guess I will have to...
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Anonymous
Denied

Keep track of your receipts, loser. It's called personal responsibility.

Anonymous
Anonymous

More and more stores are requiring receipts. Some will give in-store credit for lowest sale price if they will take it back. Few will accept high theft items even for credit. ...

2.5
Product
Lowes Customer Care
#1135806
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We went into the Lowe's in Howell MI to purchase a kitchen sink and garbage disposal.The salesman that helped us told us that he would print up of what we wanted installed and said someone we contact us in 48 hrs. He gave us the paper work and we asked him several...
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4.2
Product
Lowes Customer Care
I didn't like
  • Poor customer service dont deliver as promised
#1134522
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We shop at Lowes a lot. We spend on average around $2000 a year at the Medford, Long Island store, #1189. Yesterday 11/18/17, THE LAST SATURDAY BEFORE THANKSGIVING, I went to Lowes store #1189 to purchase 3 plumbing parts at 11:36 AM. My first problem was their...
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Anonymous
Anonymous

"incompetent In my experience, people who use this word usually have little to no REAL self-esteem. They're very unhappy and have no problem spreading that to anyone around th...

Anonymous
Big Spender

A $500 purchase at a store that you shop at a lot but only spend 2k a year? Wow, why didn't they roll out the red carpet for you?

1.0
Product
Lowes Customer Care
I didn't like
  • Incompetence
#1133894
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After unsatisfactory parts/ project inquiries at box stores in Muskegon, went to Lowes and asked building materials gentleman at back counter if someone with some building experience was on staff. He asked what my project was in replied he had some experience - and did...
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Lowes Customer Care
#1133151
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I told her why I was there and she was new and said I was told not to hold my line up but I will help you the best that I can the line started to get sooo long but she smile and made me feel so much better she finally closed so that all the other customers could move on to another line. It took her awhile but she did it and I wanted to thank Felicia at the Lowes...
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1.7
Product
Lowes Customer Care
#1133107
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