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Protection Plans are useless | Lowes in Marion, Ohio

Been three weeks trying to get our refrigerator repaired by Lowes contracted service provider Factory Warranty Services from Elkins, WV. They refuse to come diagnose the problem and just keep ordering parts that takes 3-7 days to receive. When I call Lowes they are absolutely no help at all. Avoid LOWES and their extended warranty plans at all cost.hiW
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Review
#1756102 Review #1756102 is a subjective opinion of poster.
Service
Lowes Customer Care
4.6
Details
On 12/5/19 I purchased a side by side frig that was to be delivered 12/26; got a call 12/23 your frig is not here; try calling 12/26 to see if it came in. Called, no frig try again tomorrow 12/27. Called 12/27 no frig, call after 6 today (12/27). Called no frig, try...
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Review
#1745005 Review #1745005 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Failure to admit responsibility and resolve the issue
Reason of review
Poor customer service
Loss
$883
Preferred solution
Deliver product or service ordered

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4.1
Details
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes
Inaccurate Website Availability and Rebate Issues - Lowes

Update by user Jan 01

I received a call from both the executive corporate office as well as a manager from the local warehouse. Both understood my concerns and offered to make it right. The executive office contacted the rebate center and they will be issuing the additional $100 gift card...

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1 comment
Anonymous
#1795985

WTF has time to read all of that? Keep things simple and on the point!

Resolved
Review
#1740589 Review #1740589 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Ease of purchase
Cons
  • Unable to speak to someone with knowledge
  • Rebate confusion
  • Availability wrong
Reason of review
Issue with Rebate and Delivery Availability Timeline
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Timeliness
  • Whirlpool appliances
  • Rebate
  • Customer Serice
  • Delivery And Shipping

Store merchandise card | Lowes in Pueblo, Colorado

2.4
Details
Store merchandise card - Lowes
My father needed it introvert jumping generator among other things he needed for his vehicle and home I was out of town and I had my sister take it back because you got the wrong one. She has most recently been put in a situation that's she is 100% unavailable to be present when using my in-store credit I understand the policy but there is no way I can afford a hundred plus dollars just sitting on this card I need an alternative I can give basic identification information for my sister I have pictures of her and I together I need to get my dad the things from the store with the money I already have on an in-store credit card
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1 comment
Anonymous
#1790926

Run that by me again.

Review
#1733210 Review #1733210 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Let the company propose a solution

Shop at Home Depot- they actually care | Lowes

1.8
Details
"Clearance items" being sold and advertised at full price. Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response.
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2 comments
Anonymous
#1788565

Did you expect a president of Lowes to respond?

Anonymous
#1789182
@Anonymous

Yes.

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Review
#1723728 Review #1723728 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Sucks

Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
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Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer

Return | Lowes in Neabsco, Virginia

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Having problem getting a door | Lowes in Sanford, Florida

1.0
Details
Original delivery date given for a front entry doorway September 23, it is now November 22 a still no door. They have given us a different excuse every time we’ve called. The store is not being proactive in helping us.
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Review
#1713948 Review #1713948 is a subjective opinion of poster.
Service
Lowes Customer Care

Shop elsewhere | Lowes in Kingston, Massachusetts

1.0
Details
purchased a defective door. took lowe's two months to write up report and get manufacturer involved. i ended up having to call the store and speak with the manager in order to get things moving. I was given poor excuses and *** customer service. I will always go to home depot or elsewhere from now on
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Review
#1711978 Review #1711978 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Item i purchased
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Tags
  • Lowes Poor Customer Service

Lowes Reviews

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Lowes reviews

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
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Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service