Product: Lowes Customer Care Clear all filters (193 of 193 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Surely, there must be a problem with customer care at headquarters of Lowe's and the consumer.While at Lowe's in Rome, NY, I was returning a few items I had remaining from one of the many projects I have ongoing at my home, when I was rudely treated and verbally abused...
Read more
Anonymous
Anonymous

why didn't you consider local hardware store in the 1st place ?maybe $$$cant always have price & service too

Anonymous
Anonymous

OP:Considering your post is about the rude service you received from the clerk, why is it relevant to state that you are a Veteran and the fact that you an additional $20K or ...

1.0
Product
Lowes Customer Care
I didn't like
  • Poor quality and poor customer service
  • Poor or nonexistent customer service clerk beyond disrespectful
#1112433
Reply to reviews
When into Lowes in Kansas City Missouri the one North of the River by the airport. We went outside in the garden area to check out because the lines inside were so long. It would have been a good idea because there were two people out there doing NOTHING. Went to check...
Read more
Anonymous
Anonymous

who was the one started it all with a question ???

1.0
Product
Lowes Customer Care
I didn't like
  • Customer service was a joke
#1112124
Reply to reviews
I have had an ongoing problem with Lowes store #3051 since 06/28/2017. I have called the store and received no response nor acknowledgement of my messages. I have sent email with read receipts. again no responses. I have called Lowes customer care and filed an incident...
Read more
Product
Lowes Customer Care
#1112059
Reply to reviews

Lowes - No service

#1106662
3.0
Details
We went into Lowe's at Clearwater mall to buy a dishwasher not one person came up to help us and then we went back to look at carpet and same thing not one person asked if they could help us. I realize our $1000 that we were going to spend there tonight is nothing to them but word if mouth about bad service is alot. Spending my money at Home Depot
Comment
Show
Layout of Store
Price Affordability

Lowes - Clearance in stock?

#1101045
2.5
Details
Bough something on line I pick up at store, supposedly in stock got to the store, nothing! 2nd time it happens I fall for it again! Coustumer support no help at all, waste of time.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Lowes - Frustrated!

#1082212
Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
Comment
Show

Lowes - I reached for a item on upper shelf

#1073092
5.0
Details
When I did the unsafe move I cut my hand. A type a cut I have done many times in my life... no big deal .. as I went to the men's restroom to clean up the mess I made an lowes employee asked if he could help, I said, no thanks... 'embarrassed'.. As I was cleaning the bleeding, he came in with bandages and sterilized wipes..... I wanted to thank him... So tell your people .. thanks
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I called the Lowes located in Catonsville, Maryland regarding cutting glass station while at the Westminster, MD Lowes (glass machinery broke in Westminster). Several times the operator picked up and put me on hold or hung up which caused me to call back. Finally...
Read more
Product
Lowes Customer Care
#1111917
Reply to reviews
I made a phone call to our local Lowes in Glenwood Springs, CO. I was looking to see if a part was in store because online was not clear in the results. The first call lasted two minutes. Tina in customer service transferred me to appliances and after several rings I...
Read more
Anonymous
Anonymous

Like most people, your expectations of a "self service discount home improvement center" (Lowe's description, not mine) are pretty *** high.

1.9
Lowes Glenwood Springs, Colorado
Product
Lowes Customer Care
I didn't like
  • Bad service
#1111441
Reply to reviews
We have used Primo 5 gallon water from Lowes for years. Now after remodeling the kitchen we no longer need a water cooler. So returning all our empty bottles and globs of tickets for previous bottle returns to Lowes for a deposit return was the next step right? Not...
Read more
Anonymous
Anonymous

should've read the fine print like this:"THIS IS NOT A DEPOSIT PROGRAM. NO CASH GIVEN FOR RETURNED BOTTLES.RECYCLE CREDIT CAN ONLY BE USED FOR PURCHASE OF A PRIMO WATER BOTT...

1.0
Lowes Orangeburg, New York
Product
Lowes Customer Care
I didn't like
  • Primo water bottle deposit return scam
#1110795
Reply to reviews
They helped us with all our needs, also when we purchased our fridge and washer and dryer they have veterans discount for those who have served.They take the time to help the community when they can and also usually have friendly workers who ask if help is needed. I...
Read more
5.0
Product
Lowes Customer Care
I liked
  • How helpful they were
#1107083
Reply to reviews
last friday I purchase a storm door and had the store (#0491) hold it for me to pick up this week-end, ok.now I go to pick up the door and go to customer service counter to get the door. only one person was work and she was at refund counter with at least 6 people...
Read more
aliens_amoung_us
aliens_amoung_us

That's a bummer, for I prefer Lowes over home Depot any day. I can never get anyone to help me at HD, but at my Lowes they are actually helpful.Call corporate and explained wh...

h.kitchener
h.kitchener

You took the correct action by cancelling the order. Now, find the Lowe's website and send a complaint to corporate about this location. What they do with it, who knows, but n...

2.0
Product
Lowes Customer Care
I didn't like
  • Personnel not knowing what to do or there jobs
#1105317
Reply to reviews
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
Read more
Anonymous
Anonymous

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Product
Lowes Customer Care
#1103096
Reply to reviews
On or about 9/15/17, went in to the Wood Village, OR store to get some bark mulch that was on sale.Was told they were completely out and don't issue rain checks. The ad just came out and still has time on it so why not a raincheck ? really poor customer service ...I...
Read more
Anonymous
Anonymous

no raincheck prob cuz dirt is seasonal & they werent gettin any more

Anonymous
Anonymous

OP:This is what you posted.Someone in upper mgmnt needs to address this issue or you will lose even more customers...You know you can do this as well... right???

1.6
Lowes Wood Village, Oregon
Product
Lowes Customer Care
I didn't like
  • Product out and no rain checks issued
#1102070
Reply to reviews