Manufacturer: Lowes Category: Customer Care Clear all filters (109 of 109 reviews match)
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Bought some lumber, went to get it ripped, the lumber expert says "they don't trust me to rip boards". Bought a pallet of concrete and couldent get it loaded on my low side trailer because they don't have a bobcat or skid steer, but there are 15 forklifts on site. The liscenced lift driver says "we can't trust our employees to drive a skid steer, my main issue is, lowes can afford to pay employees that they trust but instead they hire...
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3.0
#997282
I went into two Lowes stores here in Lansing Mi. First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven percent off coupon. I got to the second store and found they had everything I needed but one of the cabinets had foot prints on the door I seen they had others up in the racking...
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Anonymous

Anonymous so......you couldn't get any help at a self service home improvement store......how odd.

2.9
#996969
Lowe's on Union Deposit has terrible customer service.No one there is willing to help you. I needed assistance finding an item and could not find anyone in the vicinity. I went over to push the assistance button and found another customer who was waiting there for several minutes. We both waited a few minutes longer but no one showed up. Another time I needed some wood cut. The guy standing at the cutting station, without even looking at me said...
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Anonymous

Anonymous Oh believe me I have friends that work at Lowes and they said half the employees run from customers. They call on the same employees for code 50 and cart return and God forbid...

Anonymous

Anonymous The guy making comment about wood cutting is an idoit..he does not realize the problem is that lowes has a business plan of not hiring but 50% of the needed employees and then...

1.0
#994527

Lowes Customer Care Review

#948430
The Lowes in Hattiesburg has some of the worst employees i've ever seen in a lowes.. My wife walked around this store for 35 min with no help at all. She could not find an item, and could not even find someone to help her. I probably will never shop here again; and i'll be sure to pass the word..
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Lowes Customer Care Review

#944376
3.5
Purchase 30 bags concrete. While I loaded it all by myself the young man who worked there just watched and laughed. Then had nerve to ask for receipt when I was done. This happens all time at this Lowe's. Complaining don't do know good. Just a bunch of binary kids work there. I am a 54 year old w Oman loading concrete by myself all the time at this Lowe's
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Lowes Customer Care Review

#924834
2.1
Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.
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Lowes Customer Care Review

#916321
3.3
Im standing here next to grills and not one employee has stoped to ask me if i need help
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I called my local Lowes store here in Kingston to inquire about a 5 foot by 10 foot trailer. May I add that this trailer is approximately 1.500$. I spoke with a gentleman called Dave about buying it. I was told that he (dave) would look into the trailer that was in the store and he would get back to me ASAP. I waited fifteen minutes called back to the store only to find out Dave was not looking into anything he had gone to lunch. I also found...
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#991018

As a contractor in Nashville TN I regularly buy products from Lowes but recently they have become unbelievable worthless. On of the products, a Project Source vanity, can not be found in a web search, with any description, including the actual model numbers that I drove to the store to get (642-549, 642-550 and 642-551) . On the center of their search web page is a banner that says "need help?" - 866-600-6000, unfortunately that number does not...
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1.0
#986768
Put an order in a Lowe's.got a call to schedule delivery. Called many times and NEVER was able to get thru to talk to anyone. Absolutely unacceptable customer service. There phone system just puts you on ETERNAL hold. How do you schedule a delivery if they will not pick up the phone. Not sure why I have to enter at least 100 words here - very pathetic. Very tempted to cancel order at Lowe's and do with another mfg if this is what I have to look...
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Anonymous

Anonymous Kraftmaid doesn't run this site. To complain about a minimum number of characters is silly and immature. If you can't figure that out, I imagine you are probably calling the...

#985390
I get a call from Lowes, but being at work I had to step out of the office to return the call. I call Lowes back she girl Ashley from Leander Lowes tells me in these exact words. "We only have two in the store so that's what I charged to your card being you didn't answer and I got your voicemail..." Um NOOO you do not charge my card for what I did not approve regardless if you did not get in tough with me right away. Update your system and...
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3.8
#984549
Lowes store Bryant Irvin rd Fort Worth Texas. Received an email from Lowes advertising a Bosch Drill driver combo set (Item 777305) for $129. The email urged me to place an order now for the item. I checked the Lowes website for stock at my Lowes store and it indicated there were 3 in stock. Went to my Lowes store and could not find any. The guy in tools helping me to look said I should just order the item online. Not wanting to run all over...
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1.2
I didn't like
  • Poor service
  • False advertisement
  • Customer dis-service
#976069
Lowes had totes on sale. I bought a total of 24 & was able to get free shipping because it was over $50. A couple days later, I get an email that my order was cancelled. I called the 800 # & wasted 30 minutes talking to Carla who assured me that my order was NOT cancelled & my items would be shipped. I call today & was told that in fact my order was cancelled due to a pricing glitch on their website & they won't honor the promotion that they...
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1.0
#969976
I bought three window units from Lowe's and only use two of them one of them is still in its original box and plastic Lowes would not take it back if it was over 30 days old even with a receipt I could not get a store credit either I am just SOL I still have the receipt too.
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Anonymous

Anonymous You leave out a few details. Were these windows bought from stock, or were they custom ordered for you? My guess is that these were not stock windows. Stores don't have space ...

3.5
#954272