Manufacturer: Lowes Category: Customer Care Clear all filters (174 of 174 reviews match)
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We went to pick up at lowes. They rolled 19 packages of runned over open boxes, some smashed and you could see broken planks. They headed out to our truck but I stopped them. I was furrious! They actually thought we would accept them. They said they were giving us 10...
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Anonymous
Anonymous

Yes because you would of been perfectly happy with being told... "sorry sir but the PO you ordered for X product came in damaged, unfortunately we will have to reorder, and it...

Product
Lowes Customer Care
#1087958
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I ordered 2 American Standard Sanoma toilets on line.First I visited the store on Mavis Road, Mississauga and was told by an employee to purchase on line for the 20% discount. I promptly returned home to order them on line (10% off on each toilet) :). FREE shipping...
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Anonymous
Geao

It IS up to the customer to read the fine print. Nobody is responsible for steering you in the direction that will save you the most money. Who the *** do you think you are?

1.0
Product
Lowes Customer Care
I didn't like
  • On line customer service is disgusting
#1084213
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Just want to say the associates who helped me store wide, no complaints.The delivery man, Michael Milford.He was the nicest service guy whoever delivered to my home. I want you to know, he deserves an award for being, so kind and knew his product and very polite. It is...
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4.0
Product
Lowes Customer Care
#1083873
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Lowes - Frustrated!

#1082212
Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
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Lowes - I reached for a item on upper shelf

#1073092
5.0
When I did the unsafe move I cut my hand. A type a cut I have done many times in my life... no big deal .. as I went to the men's restroom to clean up the mess I made an lowes employee asked if he could help, I said, no thanks... 'embarrassed'.. As I was cleaning the bleeding, he came in with bandages and sterilized wipes..... I wanted to thank him... So tell your people .. thanks
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Lowes - Zero assistance

#1047655
1.3
I prepaid for fencing materials that was $300. I was told somebody would assist in dropping the product and after an hour and multiple times standing in line to get somebody to come nobody would assist. Finally went to customer service and got my money back and I will be going to Home Depot from now on for everything.
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Lowes Customer Care Review

#1032400
1.0
Ordered a Dewalt planer they said it would be in in a week. Called and said it was in. Showed up at store and it wasn't. Told it would be two more weeks! Asked for a refund and cancelled order. Wanted my money back but they screwed up my refund and generated a merchant card. Very upset! NEVER order anything from these idiots!
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THE DAY THE WORKERS GET THERE TO START THE JOB WE HAD TO GO BACK TO LOWES TO GET THE CORRECT CEMENT AND TO GET MORE MATERIAL. AFTER PURCHASING THE EXTRA MATERIAL WE FOUND OUT WE NEEDED A BIGGER TRUCK . WE TOLD THE CASHIER COULD OUR STUFF BE PULLED AS SOMEONE WA COMING...
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Lowes Lowes, Kentucky
Product
Lowes Customer Care
#1083801
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On 7/14 I had Lowe's setup an appointment for measurements to have a shower door installed.On 8/2 the subcontractor arrived, took measurements & left. Today 8/4 Lowe's provided the quote based on measurements. I felt the quote was excessive & asked for measurements...
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Anonymous
Anonymous

If Lowe's is going to have policies of this natural POST THEM & WRITE them into the contract!!!!It....Huh?What?

3.3
Product
Lowes Customer Care
#1083717
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Home improvements?Haha....joke....youre "sale specialist" and i use that lightly", is unimformed, scatterbrained, and after a commission. We were spending tons of money ( flipping a house)..you guessed it, not now.....take the time, screen and train your...
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Anonymous
Anonymous

Fist and foremost, Lowe's Sales Specialist's have not earned commissions since 2011. Secondly, they have seen and 16% pay reduction over the last five years... forcing most "q...

2.6
Product
Lowes Customer Care
#1083670
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I recently purchased several special order items from Lowes. I had a problem with the shower doors during installation and tried to call the store to resolve it. NO ONE would answer any of the store phones, not even the so called "operator". I had to call the corporate...
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2.3
Product
Lowes Customer Care
I liked
  • Person i talked to at corporate was professional and helpful
#1083667
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I will never buy any products from Lowes and i will make sure any of my family member and relatives and friends dont make the same mistake and have to go getting treated this poorly after you spend thousands of dollars . Very poor culture in customer service in this...
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Anonymous
Anonymous

Why do you think any other big box store would be any different? The manufacturer is responsible for their 1 year warranty, not the retail store. Extended service plans are pr...

2.1
Product
Lowes Customer Care
#1083133
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So Ive paid a good paying Lowe's customer for about 2 years now.Opened a credit card with them in 2015 when I bought my house and use the card to purchase fixings for the house. Fast forward to 2017- again, no late payments, no payment issues, card balance $0.00 on an...
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Anonymous
Harry Richard 4 you

I thought you preferred a hard one over a softy any day of the year.

Anonymous
Ohgb

Lowe's does not issue credit cards. Call Synchrony Bank, the issuer of Lowe's branded store cards.

1.0
Product
Lowes Customer Care
#1080943
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Went to lowes Johnstown, Pa. today to purchase 10 bags of red mulch. I entered the garden center to purchase and because it was going to storm. They closed the doors to that department. I asked the person who was closing the door if I could still get mulch and could...
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Anonymous
Anonymous

If there is a storm coming why are you shopping for things in the yard anyway. You can bet they are busy making sure products that can be damaged by the storm are undercover a...

Anonymous
Anonymous

Something about Lowe's being a self service DIY store maybe? Hmmmmm.......could be!

3.2
Product
Lowes Customer Care
#1080656
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