Product: Lowes Customer Care Clear all filters (252 of 252 reviews match)
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But lowes employees insisted that she needed this part but it was not the part I needed. She paid for it with some cash and the rest with debit card.But when she went to return it they gave her what cash she paid and said the balance would be put back within 15 days....
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3.5
Product
Lowes Customer Care
#1217813
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I bought a pallet of dirt Wanted to tie it down so I bought straps to do so which I can do on my own, THANK GOD!!The straps unfortunately were not threaded and I did not know how, 4 garden people just stood there as I struggled!! When I asked for help they said they...
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Anonymous
Anonymous

I expect Lowes is no different than the home center i worked for. Employees were not allowed to assist in securing or tying down loads. It's a liability. If the load came loos...

4.1
Product
Lowes Customer Care
#1217634
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Went in looking for fence pickets this guy sent me to the garden center.The garden center sent me back to lumber. I seen this guy three time and he was no help. I told him he needed to be more helpful and he started yelling at me and my husband told him he couldn’t...
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Anonymous
Anonymous

If you are talking to some kid (child) rather than an employee what do you expect. If in fact this person was a young adult employee and you treated them like a child why woul...

Product
Lowes Customer Care
#1216140
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This has happened on more than one occation im trying to buy something i like from lowes in salem new hsmpshire store and there's nobody to sell you the item! I don't know how these people makr money they think they are saving money when iy's totaly the opposite.
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Anonymous
Anonymous

Did you call customer service at Lowes or the company that issued your credit card? If you called Lowes, they have nothing to do with your credit account other than the fact t...

3.5
Product
Lowes Customer Care
#1214439
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Management at Lowe’s sucks I went to return a item,just to be treated like a criminal instead of a customer, I was told I could not return the item because I didn’t have I D in my presence,for a simple warranty exchange, I had a copy of my drivers license, and was told...
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Anonymous
Anonymous

I am going to assume that you left out the fact that you didn't have a receipt for the product you were trying to return. Don't quite know where you plan on shopping that you ...

Anonymous
jerry

welcome to lowes or home depot !!

1.0
Product
Lowes Customer Care
I didn't like
  • Manager
  • Already stated above
#1214158
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We are currently working on a contract with Lowe’s for flooring our home.Not only did the bid take weeks but every time I tried calling customer service to figure out what was going on I kept getting put on hold then after 15-20 minutes of waiting I’d get the busy...
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Lowes Customer Care
#1208846
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I have given Lowe’s more than enough chances to prove themselves but honestly the Lowe’s in Conway, Ar has the worst customer service of any company I have seen.None of the employees ask if you need help. When you ask for help it’s like you are inconveniencing them....
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Anonymous
Anonymous

You are shopping at a big box self service store. Ask for help if you need it. If you want a store that provides service try Ace for hardware or local lumber yards or applianc...

2.3
Product
Lowes Customer Care
#1208027
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Since then, virtually every time I go into a Lowes store, the employees have many things to do - but none of them have anything to do with making sure my needs are being met. Today was the same, and was my last trip to a Lowes store. Home Depot employees are actually...
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Anonymous
Durpa

Steve B sorry buddy but Lowe’s doesn’t come here to comment. Anyone commenting is a consumer like yourself. To accuse them of working for Lowe’s because they have told you it’...

Anonymous
Anonymous

What part of "self service home improvement warehouse store" do you not understand? 86 lumber is a "full service" business, that's why you get "full service" from them.

2.4
Product
Lowes Customer Care
#1207502
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Ordered carpet and vinyl flooring from Lowe's on E.25th Street, Indianapolis, IN. Paid for everything and they delivered the vinyl flooring but NEVER called to schedule installation. A week passed and they hadn't called to schedule installation of the carpet or the...
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Product
Lowes Customer Care
#1205193
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IF YOU DON'T MIND BEING PUT ON HOLD FOR 45 MINUTES TO LOOK FOR A MISSING ORDER - THIS IS YOUR STORE. THIS PERSON DOES NOT BELONG IN CUSTOMER SERVICE, PERIOD. SHE WAS SNIPPY WITH US AND FAILED TO RESOLVE OUR ISSUE. WE HAVE AN ACCOUNT WITH THIS STORE (WESCO) AND THEY...
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Product
Lowes Customer Care
#1198264
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