Product: Lowes Customer Care Clear all filters (457 of 457 reviews match)
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1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes customer service does not exist

1.8
Details
Order placed & paid for on 7/9/2019. 5 Bali Verticals cellular shade for ordered. Due August 6th, Checked on order Aug, 23rd. Lowes services said will get back to me in three business days. Three business days to determine status of order? Monday August 26th Lowes staff (supervisor ) reports to me the order was not placed on 79/2019 with no explanation. Lowes customer service. Asked if I wanted to have the order placed again. You are kidding me. Will go to store and get refund tomorrow. LOWES has no concern for customer. Product or Service Mentioned: Lowes Shade Reason of review: Problem with delivery. Monetary Loss: $129. Preferred solution: expedite install or offer refund : get to purchase another brand.
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Review
#1636371 Review #1636371 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product in store availability
Cons
  • Supervisors
  • Managers
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund

Lowes in Algona, Iowa - It takes them FOREVER to get anything done!

1.3
Details
In two months time, I wasn't able to get absolutely anything accomplished with this company. I think they take on more projects then they are capable of handling and they give you zero insight on how long it's going to take. Secondly they are waaaay understaffed. You wait forever to be helped! I cancelled my order and will never return to this store.
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Review
#1635226 Review #1635226 is a subjective opinion of poster.
Service
Lowes Customer Care
4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only...
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount
1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am...
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution

Giving money to Lowes "easy"! Getting product or your money back "terrible "

1.0
Details
Lowes took my $3360.00 for a terrible Sedore stove. This cheap paint peeling, bubbled damaged product, finally arrived after a month. Lowes made me call the shipping company and supplier to fix their issue. I finally had enough and demanded my money back. 4 months later they are giving me problems and are holding my money hostage. Picture and further documents available on request.
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Review
#1633721 Review #1633721 is a subjective opinion of poster.
Service
Lowes Customer Care
1.0
Details
This company is unprofessional and uses sub par employees and contractors to due your jobs.Stau away unless thats what you expect...
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2 comments
Anonymous
#1737144

And you consider you comment any other than unprofessional? If you were serious about your complaint you would back you claim with substantial reasons if you expect anyone to believe it.

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Review
#1632469 Review #1632469 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

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Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace

Lowes in Ashtabula, Ohio - Poor warenty customer service

Our microwave oven quit working. On the first service date I took vacation time to be home. The first repair source cancelled and didn't inform me. After learning this I called Lowes receiving another repair date. I called this repair source. This source told me I was not on their schedule that day but another day. A BIG WASTE OF MONEY!! WHAT EVER HAPPENED TO GOOD CUSTOMER SERVICE!!
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Review
#1617215 Review #1617215 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
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Review
#1617115 Review #1617115 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Selling items they do not have
  • Employees not answering the phone in departments
  • Communication between sales and delivery company
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking