Lowes Customer Care Reviews with Media
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
2 comments
Review
Service
Lowes Customer Care
Cons
- Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
4 comments
Review
Service
Lowes Customer Care
Cons
- Manager conduct
- Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
This is the Northport Lowe's, fyi. Don't know why it says Coker.
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Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
Service
Lowes Customer Care
Cons
- Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
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4 comments
Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw.
Better yet, since you only plan on using it once, do the smart thing and rent one. It seems like you like you like to complain for the sake of complaining .
You made a big deal out of a box that was damaged in shipping before you even opened it and found the product inside was in good condition. Look for simpler solutions in life rather than complaining about everything.
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Review
Service
Lowes Customer Care
Pros
- Initial customer service
Cons
- Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction
Lowes in Jacksonville, North Carolina - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it. After picking up the material they did nothing for another two months. Materials were dropped off in front of my house on my beautiful manicured yard where they are all still there as of today. The workers did start on the fence and literally I mean started. They were suppose to arrive at 11am but did not show up until 230 and left at 4:15. As of today I have 9 panels up and the two in the back have a one inch gap which was not suppose to occur according to one of the contractors and Lowe’s. I have been billed for this product since July so this should be considered 100% fraudulent . I have called and spoken to so many people since July and still my fence is not complete. I will be requesting a full refund for this disaster and will never use Lowe’s installment again.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Problem with delivery
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
same as the other anon's. they could've just cancelled your order since they were sold out.
at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!
you know how much money they lost? yet still, they did that to satisfy customers
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Review
Service
Lowes Customer Care
Pros
- Website pricing
- Troy-bilt storm 2410 24-in two-stage gas snow blower
Cons
- Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
Just bought an air conditioner at Lowe's Canada. They price matched it to the same model on Amazon. When I got it, it was a different model. I never thought to check because Lowe's Canada only offers one 8000 BTU air conditioner - I saw the name Frigidaire and 8000 BTU...
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4 comments
Oh god cry me a river. It is your due diligence to measure your window and purchase a air conditioner that fits it.
Period. You said it yourself “I never thought to check.” Yet, it is Lowe’s fault. Lowe’s should reimburse YOU for the time YOU spent in a taxi because YOU did not do you due diligence as a consumer. Let me guess, the customer service reps, they should have known what size your window was.
Give me a break.
Then they are nice enough to come pick it up, which I’ve never seen done for a window air conditioner...(I bet you were a huge pain in the *** and you have the NERVE to still be *** Get over yourself & take the disibility card somewhere else, everyone is on some sort of “disibility” nowadays. You’re lucky you didn’t deal w me.
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Resolved
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes in Jasper, Texas - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation. When I started to check out, my credit card wouldn’t read. Management refused to enter the card manually, so I had to leave the entire purchase, because all I had was my credit card. I called corporate and made a complaint. Nobody ever called me back.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Order processing issue
Lowes in Olive Branch, Mississippi - Horrible Lazy Kid
Went in looking for fence pickets this guy sent me to the garden center. The garden center sent me back to lumber. I seen this guy three time and he was no help. I told him he needed to be more helpful and he started yelling at me and my husband told him he couldn’t talk to me like that. He told my husband it was about to get real and to leave the store. I only started recording at the end of the conversation. Lowe’s is one of my favorite places to shop and I will continue to shop there but something needs to be done about this kid.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
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Take the time to understand what you are buying. Appliances have a manufacturers warranty.
Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.
Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.