Product: Lowes Customer Care Clear all filters (11 of 450 reviews match)
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Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace
2.4
Details
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
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4 comments
Anonymous
#1710751

Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw. Bette...

Review
#1573872 Review #1573872 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Initial customer service
Cons
  • Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state. It will put pressure on Lowes and their contractors. In my state they also have a f...

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out. at least they offered a comparable product (which they come from the SAME manufactu...

Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
  • Website pricing
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched
Resolved
Lowes Canada - They don't stand by their products and will make you pay for their mistakes!
Lowes Canada - They don't stand by their products and will make you pay for their mistakes!
Just bought an air conditioner at Lowe's Canada. They price matched it to the same model on Amazon. When I got it, it was a different model. I never thought to check because Lowe's Canada only offers one 8000 BTU air conditioner - I saw the name Frigidaire and 8000 BTU...
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4 comments
TruthHURTS18827
#1486652

Oh god cry me a river. It is your due diligence to measure your window and purchase a air conditioner that fits it. Period. You said it yourself “I never thought to check.” Ye...

Review
#1262800 Review #1262800 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.0
Details
Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! ! !Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to inclu...

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Went in looking for fence pickets this guy sent me to the garden center.The garden center sent me back to lumber. I seen this guy three time and he was no help. I told him he needed to be more helpful and he started yelling at me and my husband told him he couldn’t...
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1 comment
Anonymous
#1450977

If you are talking to some kid (child) rather than an employee what do you expect. If in fact this person was a young adult employee and you treated them like a child why woul...

Review
#1216140 Review #1216140 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.2
Details
Lowes - Bad customer service
today we go to the store at 5 p.m to pick up my order.i went to customers service and give the lady the receipt her name is (Ariel) to pick up the order at the store located at 9640 katy fwy houston,Tx. 77055. so she take the receipt and she said she will be back,we...
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Review
#1187340 Review #1187340 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
2.0
Details
Lowes - Lowe's Online is consistently awful
Third time's the charm.I won't be screw again by Lowe's. I spent an hour of my life I will never get back on the phone with them tonight because I placed an online order to pick up items clearly marked in stock at the store. Today, two days after I placed the order, I...
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3 comments
Anonymous
#1361347

Ordering online and expecting excellent customer service? I guess you're not too "Old School". Get used to it. The people working at your local store do not benefit from sales...

Review
#1061214 Review #1061214 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Online ordering is atrocious
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Resolved
4.2
Details
Lowes - Returns
I've used Lowes several times for any project. That is quite often due to that I'm a stay a home mother with a lot of creativity. But in the end I am very disappointed I had to take my business else to Home Depot today on 06/01/2017 and purchased $ 3,721.37 CASH in...
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7 comments
Anonymous
#1394417

i work at lowes and when it says valid recipit required it means you have done too many non recipit returns and it has blocked you out of our system to give you an instore cre...

Review
#1055187 Review #1055187 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy