Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
View full review
2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

View more comments
Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace
2.4
Details
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
View full review
4 comments
Anonymous
#1710751

Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw.

Better yet, since you only plan on using it once, do the smart thing and rent one. It seems like you like you like to complain for the sake of complaining .

You made a big deal out of a box that was damaged in shipping before you even opened it and found the product inside was in good condition. Look for simpler solutions in life rather than complaining about everything.

View more comments
Review
#1573872 Review #1573872 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Initial customer service
Cons
  • Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction
Resolved

Update by user Dec 11, 2017

Jessica called me from the store and was more than gracious about hearing my issues and then agreeing to waive the return period for the pressure washer. I was wrong about the 90 day, it is actually 30. We both agreed that, although unrelated to my recent visits, the...

View full review
4 comments
Anonymous
#1534833

Contracted Lowes to build an entry ramp with a 14x14 deck to the tune of 17k. The only thing they’ve done efficiently is cash my check 2 months ago.

Contract has start date of 7/29. As of today 8/7 nothing has begun.

Seems to me that that voids the contract and I am entitled to a full refund. What are my chances?

View more comments
Review
#1144346 Review #1144346 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
View full review
2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

View more comments (1)
Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
View full review
Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
View full review
Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer
1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a...
View full review
3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

View more comments
Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Angry
  • Anything about their customer service
  • Had to insist they provide warranty repair service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
View full review
Review
#1617115 Review #1617115 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Communication between sales and delivery company
  • Selling items they do not have
  • Employees not answering the phone in departments
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking

Lowes customer service does not exist

1.8
Details
Order placed & paid for on 7/9/2019. 5 Bali Verticals cellular shade for ordered. Due August 6th, Checked on order Aug, 23rd. Lowes services said will get back to me in three business days. Three business days to determine status of order? Monday August 26th Lowes staff (supervisor ) reports to me the order was not placed on 79/2019 with no explanation. Lowes customer service. Asked if I wanted to have the order placed again. You are kidding me. Will go to store and get refund tomorrow. LOWES has no concern for customer. Product or Service Mentioned: Lowes Shade Reason of review: Problem with delivery. Monetary Loss: $129. Preferred solution: expedite install or offer refund : get to purchase another brand.
View full review
Review
#1636371 Review #1636371 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product in store availability
Cons
  • Supervisors
  • Managers
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
View full review
4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

View more comments
Review
#1659772 Review #1659772 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Manager conduct
  • Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction