Seller: Lowes Product: Lowes Customer Care Clear all filters (0 of 481 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:

Lowes - Shop at Home Depot- they actually care

1.8
Details
"Clearance items" being sold and advertised at full price. Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response.
View full review
1 comment
Anonymous
#1788565

Did you expect a president of Lowes to respond?

Review
#1723728 Review #1723728 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Sucks

Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
View full review
Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer

Lowes in Neabsco, Virginia - Return

customer service rep, fast and efficient
View full review
Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Sanford, Florida - Having problem getting a door

1.0
Details
Original delivery date given for a front entry doorway September 23, it is now November 22 a still no door. They have given us a different excuse every time we’ve called. The store is not being proactive in helping us.
View full review
Review
#1713948 Review #1713948 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Kingston, Massachusetts - Shop elsewhere

1.0
Details
purchased a defective door. took lowe's two months to write up report and get manufacturer involved. i ended up having to call the store and speak with the manager in order to get things moving. I was given poor excuses and *** customer service. I will always go to home depot or elsewhere from now on
View full review
Review
#1711978 Review #1711978 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Item i purchased
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Tags
  • Lowes Poor Customer Service

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
View full review
Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Stay far away from lowes. They will take your money without you knowing, keep it for well over a month+, then return it with no explanation. We bought two sale items, & paid for a box truck delivery. $1000 on my debit card, the rest on my wife's debit card. They were...
View full review
Review
#1710936 Review #1710936 is a subjective opinion of poster.
Service
Lowes Customer Care

Wrongfully accused of stealing from lowes

I was accused of returning an empty box of crayola whiteboard paint after returning it and being given the refund and walking around the store for a half hour and about to checkout with my boyfriend when being brought back up to the customer service desk to be accused in front of the whole store.
View full review
Review
#1709810 Review #1709810 is a subjective opinion of poster.
Service
Lowes Customer Care
1.7
Details
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
View full review
1 comment
Anonymous
#1777970

Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?

You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.

Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.

Review
#1708992 Review #1708992 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • First impression of original sales person
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
  • Poor management skills
  • Defrauding Customer
  • Worthless Warranty

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 896 reviews
  2. 509 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews

Lowes - Dont buy carpet

2.2
Details
I bought a 46X12 piece of carpet, padding, strips and was never told by sales person that there was free installation until I questioned something on the bill at customer service who told me they should owe money back. After sending me to talk to the carpet dept. manager that rudely told me it was my flat because he had only posted one poorly placed sign. What really makes me mad is I walked across the store and returned to the same area they had added eleven new signs this proves they knew they were wrong
View full review
Review
#1706804 Review #1706804 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution