Seller: Lowes Product: Lowes Customer Care Clear all filters (0 of 473 reviews match)
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2.4
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Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
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4 comments
Anonymous
#1710751

Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw.

Better yet, since you only plan on using it once, do the smart thing and rent one. It seems like you like you like to complain for the sake of complaining .

You made a big deal out of a box that was damaged in shipping before you even opened it and found the product inside was in good condition. Look for simpler solutions in life rather than complaining about everything.

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Review
#1573872 Review #1573872 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Initial customer service
Cons
  • Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction
Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

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Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace
Resolved

Resolved: Lowes ignores the customer

Update by user Dec 11, 2017

Jessica called me from the store and was more than gracious about hearing my issues and then agreeing to waive the return period for the pressure washer. I was wrong about the 90 day, it is actually 30.

We both agreed that, although unrelated to my recent visits, the waiver would certainly make me feel better about continuing to shop at Lowes and I will. The return was a breeze - the model I had was not available but they happily gave me a store credit which I used at a different Lowes to purchase the washer. It is worthy to note that she did not mention my review here.

If she was aware of it she didn't say so or ask for a retraction. I say well done Lowes!

Original review posted by user Dec 08, 2017

I won't go into long boring detail. I will just say that it is useless to contact customer care. I had three visits to Lowes in a row which not only resulted in not getting what I needed but left me feeling frustrated at the lack of knowledge and interest displayed on those visits. Customer care promised a call back from a store manager which did not happen. The second time I contacted them a marketing manager was to call me back which I correctly assumed would not happen either. It is clear that customer care is there to insulate customers from upper management and not to resolve issues. I even had a simple request for resolution - a waiver of the 90 day return policy for a pressure washer that failed after six hours of use - which was flatly denied. It had failed before the 90 day time period but because of Harvey we were unable to make it in time. Every other business in Houston and others with Houston clients bent over backwards to assist Houstonians affected by Harvey. Maybe Lowes did too, but not with me.
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4 comments
Anonymous
#1534833

Contracted Lowes to build an entry ramp with a 14x14 deck to the tune of 17k. The only thing they’ve done efficiently is cash my check 2 months ago.

Contract has start date of 7/29. As of today 8/7 nothing has begun.

Seems to me that that voids the contract and I am entitled to a full refund. What are my chances?

Anonymous
#1402252

Those pressure washers you buy at the box stores are crap. All of them.

Anonymous
#1402054

Lowe’s return policy state that Outdoor Power Equipment(including pressure washers), is 30 days. Unless you purchased the Lowe’s Extra Protection Plan, your issue is with the manufacturer.

Most pressure washers come with a one year limited warranty. Perhaps you should take it up with them.

Anonymous
#1403656
@1592PCFL

Guess I didn't need to! Lowes took it back for me! I hope you feel better though.

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Review
#1144346 Review #1144346 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance
1.7
Details
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
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1 comment
Anonymous
#1777970

Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?

You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.

Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.

Review
#1708992 Review #1708992 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • First impression of original sales person
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
  • Poor management skills
  • Defrauding Customer
  • Worthless Warranty

Lowes - Dont buy carpet

2.2
Details
I bought a 46X12 piece of carpet, padding, strips and was never told by sales person that there was free installation until I questioned something on the bill at customer service who told me they should owe money back. After sending me to talk to the carpet dept. manager that rudely told me it was my flat because he had only posted one poorly placed sign. What really makes me mad is I walked across the store and returned to the same area they had added eleven new signs this proves they knew they were wrong
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Review
#1706804 Review #1706804 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Lowes in Shelbyville, Kentucky - Slow to non existent customer service

1.0
Details
The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store isn’t busy or around lunch time when all staff seems to take their breaks. After years of dealing with this. I think we have reached our breaking point with this Lowe’s and will be switching to Home Depot. It’s an extra 20 minute drive us but it will all even out when you consider how long you have to wait for assistance at this Lowe’s
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2 comments
Anonymous
#1761791

And perhaps I have thought about that. That’s why I go to Lowe’s at different times of the day but the result is always the same....

slow to non existent customer service.

I have been shopping there for years at all different times and the result is always the same. At some point the determination has to be made that maybe their customer service could use a little bit more attention to detail.

Anonymous
#1761776

Perhaps you are shopping at the wrong time. There aren't many stores that will have a full staff at 7AM when there aren't many customers shopping. Same goes for meal times, they can't bring in extra staff just to cover meal brakes.

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Review
#1679462 Review #1679462 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Better customer service

Do not use lowes

2.2
Details

Update by user Nov 07

refund for incorrect order again

Original review posted by user Nov 07

ordered window blinds twice making 5 trips to troy al location putting finger on exact blinds to order and cut and they messed up the order twice with the wrong product. after traveling over 250 miles to order and pick up $3000 worth of blinds I will not return to Lowes because they hire Burger King rejects that can not get an order correct
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Review
#1702600 Review #1702600 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Nightmare
Cons
  • Help from employees
  • Constant mistakes from the home decor employees
  • Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$500
Preferred solution
250 mi at 2.00 mi

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service