Product: Lowes Customer Care Rating: 1 Star Clear all filters (111 of 450 reviews match)
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1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
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Review
#1617115 Review #1617115 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Employees not answering the phone in departments
  • Communication between sales and delivery company
  • Selling items they do not have
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking

Lowes - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items? All stores including Home Depot have return policies. If you...

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Pricing
  • Product and price
Cons
  • Didnt even try another solution
  • Thoughtfulness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone! Thanks...

Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.0
Details
Larry in cabinetry refunded my original purchase through my lowes card. He then transferred me to the cashier who said your purchase had been declined because of the first purchase was still in the system and it would take 3 to 5 days to clear out. I called the lowes...
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2 comments
TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

Review
#1537694 Review #1537694 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276
1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • How i was treated
  • Jeff young out of the rockwall
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees
1.1
Details
Go to Home Depot, buy from Amazon or buy locally. I was in enrolled in auto payments and never logged into my account since January 2019 if not even earlier. I do not touch my account. I never want to miss a payment hence the auto payment. Everything was okay until...
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1 comment
Anonymous
#1674967

Why are you complaining about Lowes? Your credit account is with an independent credit company. Won't be any different if you shop at other stores. I had an Amazon account tha...

Review
#1516591 Review #1516591 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Nothing solved
  • Calling lowes
  • System breeched
Reason of review
Poor customer service
Loss
$160
Preferred solution
Waive one month fee
Tags
  • Lowes Bad SERVICE
  • credit application fraud
  • Customer Behavior
  • Bad Employees
  • Bad Employers
  • Poor Attitude
  • Rude And Incinsiderate
  • Customer Care Attitude
1.0
Details
we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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2 comments
Anonymous
#1667442

You are shopping at a big box self service store. What do you expect. Why don't you go to your local full service lumber yard if you want someone to load your product for you?...

Review
#1505245 Review #1505245 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your people dont help
  • Your people dont help they walk around talking to each outher
Reason of review
Poor customer service

Lowes - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.2
Details
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why...
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2 comments
Anonymous
#1684199

Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport? People...

Review
#1462916 Review #1462916 is a subjective opinion of poster.
Service
Lowes Customer Care