Product: Lowes Customer Care Rating: 1 Star Clear all filters (121 of 467 reviews match)
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1.0
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The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store...
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2 comments
Anonymous
#1761791

And perhaps I have thought about that. That’s why I go to Lowe’s at different times of the day but the result is always the same....

slow to non existent customer service.

I have been shopping there for years at all different times and the result is always the same. At some point the determination has to be made that maybe their customer service could use a little bit more attention to detail.

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Review
#1679462 Review #1679462 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Better customer service

Lowes in Roseburg, Oregon - Customer service Lies !!

1.0
Details
Don't lie to me and tell me my order is ready to be picked up and then when I get there tell me it hasn't even been shipped yet. Employees being deceitful and lying to customers is never a good idea if you want to stay in business. Very lame.
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Review
#1668465 Review #1668465 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • Customer Service Totally Sucks
1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a...
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3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Misinformation from employees
  • Angry
  • Anything about their customer service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes - Gift card policy

1.0
Details
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
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Review
#1656044 Review #1656044 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Policy on in-store credit gift cards
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
  • In-Store credit gift cards

Lowes in Algona, Iowa - It takes them FOREVER to get anything done!

1.3
Details
In two months time, I wasn't able to get absolutely anything accomplished with this company. I think they take on more projects then they are capable of handling and they give you zero insight on how long it's going to take. Secondly they are waaaay understaffed. You wait forever to be helped! I cancelled my order and will never return to this store.
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Review
#1635226 Review #1635226 is a subjective opinion of poster.
Service
Lowes Customer Care
1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am...
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution

Giving money to Lowes "easy"! Getting product or your money back "terrible "

1.0
Details
Lowes took my $3360.00 for a terrible Sedore stove. This cheap paint peeling, bubbled damaged product, finally arrived after a month. Lowes made me call the shipping company and supplier to fix their issue. I finally had enough and demanded my money back. 4 months later they are giving me problems and are holding my money hostage. Picture and further documents available on request.
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Review
#1633721 Review #1633721 is a subjective opinion of poster.
Service
Lowes Customer Care

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
This company is unprofessional and uses sub par employees and contractors to due your jobs.Stau away unless thats what you expect...
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2 comments
Anonymous
#1737144

And you consider you comment any other than unprofessional? If you were serious about your complaint you would back you claim with substantial reasons if you expect anyone to believe it.

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Review
#1632469 Review #1632469 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service