Product: Lowes Customer Care Rating: 2 Stars Clear all filters (74 of 481 reviews match)
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Lowes - Shop at Home Depot- they actually care

1.8
Details
"Clearance items" being sold and advertised at full price. Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response.
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1 comment
Anonymous
#1788565

Did you expect a president of Lowes to respond?

Review
#1723728 Review #1723728 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Sucks

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
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Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.7
Details
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
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1 comment
Anonymous
#1777970

Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?

You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.

Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.

Review
#1708992 Review #1708992 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • First impression of original sales person
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
  • Poor management skills
  • Defrauding Customer
  • Worthless Warranty

Lowes - Dont buy carpet

2.2
Details
I bought a 46X12 piece of carpet, padding, strips and was never told by sales person that there was free installation until I questioned something on the bill at customer service who told me they should owe money back. After sending me to talk to the carpet dept. manager that rudely told me it was my flat because he had only posted one poorly placed sign. What really makes me mad is I walked across the store and returned to the same area they had added eleven new signs this proves they knew they were wrong
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Review
#1706804 Review #1706804 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Do not use lowes

2.2
Details

Update by user Nov 07

refund for incorrect order again

Original review posted by user Nov 07

ordered window blinds twice making 5 trips to troy al location putting finger on exact blinds to order and cut and they messed up the order twice with the wrong product. after traveling over 250 miles to order and pick up $3000 worth of blinds I will not return to Lowes because they hire Burger King rejects that can not get an order correct
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Review
#1702600 Review #1702600 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Nightmare
Cons
  • Help from employees
  • Constant mistakes from the home decor employees
  • Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$500
Preferred solution
250 mi at 2.00 mi

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Lowes in Piper Gap, Virginia - Checkout

1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes customer service does not exist

1.8
Details
Order placed & paid for on 7/9/2019. 5 Bali Verticals cellular shade for ordered. Due August 6th, Checked on order Aug, 23rd. Lowes services said will get back to me in three business days. Three business days to determine status of order? Monday August 26th Lowes staff (supervisor ) reports to me the order was not placed on 79/2019 with no explanation. Lowes customer service. Asked if I wanted to have the order placed again. You are kidding me. Will go to store and get refund tomorrow. LOWES has no concern for customer. Product or Service Mentioned: Lowes Shade Reason of review: Problem with delivery. Monetary Loss: $129. Preferred solution: expedite install or offer refund : get to purchase another brand.
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Review
#1636371 Review #1636371 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product in store availability
Cons
  • Supervisors
  • Managers
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund