Product: Lowes Customer Care Rating: 4 Stars Clear all filters (38 of 450 reviews match)
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4.1
Details
Lowes Flooring puruchase Bedford, In Larry & Judy Kidwell 102 Shandell Dr Bedford, In 47421 812-545-9033 2/2 Install estimator came to our home for measurements 2/6 Received estimate from Lowes 2/6 Placed order with Lowes for flooring and paid in full 2/11 Materials...
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Review
#1499096 Review #1499096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Scheduleing of installation

Lowes - Terrible

3.8
Details
Called appliances at the California md Lowes Toni answered she was very rude and instead of helping me she transferred me without telling me to front desk I had a question about an item being in stock and she couldn't help me she just transferred me and the phone ended up disconnecting awful experience.
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Review
#1423807 Review #1423807 is a subjective opinion of poster.
Service
Lowes Customer Care
3.8
Details
Tuesday, 9/25/2018, on or about 1:00 PM Purchased 15 bags of garden Mulch from garden center. Was told to drive around to Pick-Up gate and store employees would load items into vehicle. Gate locked and no one in sight except another customer waiting for the same thing....
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Review
#1367438 Review #1367438 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product quality
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service

Lowes - Chat help on site absurdly wastes your time

3.5
Details
Try to get a simple quick answer to a question about ordering, and you are subjected to a query about you before you can ask a question. Angered me so I decided not to order. Ridiculous that they are so data greedy they can't just answer a question. Lowe's was top of my choices, and I have spent thousands of dollars there, Topeka store, in recent years, but today it just fell completely off the list! I am so fed up with manipulative data grabs.
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Review
#1354840 Review #1354840 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.7
Details
But I was told I had prostate cancer an everything was put on hold so now that we are able to go forward with our project we fine out that the faucets were the wrong ones an all I wanted was to exchange them for the right ones or store credit because I was going to turn around an spend the money there anyway . But the gave me such a hard time saying they couldn't without a receipt which I no longer had it real gave me a sour feeling about shopping at Lowes...
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3 comments
Anonymous
#1552551

Receipts are the key to a smooth return no matter where you shop. First of all they prove you purchased the product rather than stole it. Next, they prove what you paid for th...

Review
#1344427 Review #1344427 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Products
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$845
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Corporate
3.5
Details
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check...
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2 comments
Anonymous
#1528174

Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase th...

Review
#1315488 Review #1315488 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
4.1
Details
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us...
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1 comment
Anonymous
#1484730

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the depart...

Review
#1260013 Review #1260013 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.8
Details
At 3:30 I get a call from Lowes asking what day I can arrange delivery because the driver came back at 2:30 and said, "lady no want delivery today". Lowes told me he must not be able to understand English that well and that was the reason for a mix up. I say *** and I...
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4 comments
Anonymous
#1473342

Lowe's and Home Depot use the same 3rd party delivery service.

Review
#1244942 Review #1244942 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Gift card for the price of normal delivery.
3.5
Details
I purchased a In Store Lowes Card from an individual in desperate need of money. The cash redemption machine inside a Giant Eagle Grocery Store wasn't working. The man told me he was a single farther and had his daughters in tow. Told me the machine wasn't working and...
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8 comments
Anonymous
#1468710

i had the same thing happen to me. My son gave me a Lowes In Store credit/debit card. My son returned merchandise without a receipt. lows said they would not give him cash but...

Review
#1239536 Review #1239536 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Location
  • Convenience
  • Selection
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
4.0
Details
Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! ! !Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to inclu...

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue