Product: Lowes Customer Care Rating: 5 Stars Clear all filters (14 of 481 reviews match)
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Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
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Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer
4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was...
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4 comments
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

Lowes in Republic North, Missouri - Very Helpful

5.0
Details
We were trying to find a refrigerator at your Republic store in Missouri, when one of your employees named Lonnie came to our aid and told us how we could get the color that we wanted on line, and how to get it. He was very helpful and very courteous. He gave us a home town store feeling that you don't get very often these days. Just wanted you guys to know how thoughtful and pleasant he was. Thank you so much. Richard Arnold starbirth@netzero.com
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Review
#1667383 Review #1667383 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Evans, Georgia - Excellent customer service

5.0
Details
Clint was extremely helpful and knowledgeable about the products I wished to purchase as he’s been every time I’ve shopped at the 4305 location.
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Review
#1378067 Review #1378067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Millsboro, Delaware - Grasscutter delivery

5.0
Details
bought a new grass cutter last Tuesday and they would deliver and it suited them if we could get it delivered on Friday so we agreed. called to be del. on Friday between 1-5 oclock . they never showed up after we waited that long for them. called the store they forgot to load it , rescheduled for Monday at 1-3 oclock and they never showed up called the store and they said they had a full load for the day. after 2 missed deliveres and no notice that they were not going to del. they wanted to reschedule for wed. this is ridiculous . will think twice before buying anything off them again.
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Review
#1244774 Review #1244774 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Delivery
Reason of review
Problem with delivery

Lowes in Medford, Oregon - Helpful and kind

5.0
Details
They helped us with all our needs, also when we purchased our fridge and washer and dryer they have veterans discount for those who have served. They take the time to help the community when they can and also usually have friendly workers who ask if help is needed. I don't stay wondering for long, If I need help someone comes to me within 5 minutes . Scott helped us with discount plants for our yard recently and it means so much! I can't wait to have our yard up in running again. It's almost the last thing we need to finish up from our fire!
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Review
#1107083 Review #1107083 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • How helpful they were
Reason of review
Good customer service

Lowes in Eugene, Oregon - Exceptional Service !!!

4.5
Details
We ordered a large refrigerator from Lowe's which was not in stock. It arrived ahead of competing suppliers and at a lower price. Michael the store manager arranged to have it delivered the Friday of a holiday weekend so that we would not be without a refrigerator for the weekend. He came with Colton, Alex, Charles, Garland, Eduardo, Justin and JP because the removal of our old unit was massive and built in and the difficult installation of the new unit required so many people and specialties. They all were professional, courteous, and knowledgable. They took great care in protecting our wood floors and other furniture throughout the process. We could not be more appreciative of their excellent service!!! Thank YOU!!!
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1 comment
Anonymous
#1369912

You had exceptional service AND the store manager came out with the delivery company? Sounds fake.

Review
#1101219 Review #1101219 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • By michael colton alex charles garland eduardo justin jp
  • Exceptional service
Reason of review
Good quality

Lowes in Bee Cave, Texas - I reached for a item on upper shelf

5.0
Details
When I did the unsafe move I cut my hand. A type a cut I have done many times in my life... no big deal .. as I went to the men's restroom to clean up the mess I made an lowes employee asked if he could help, I said, no thanks... 'embarrassed'.. As I was cleaning the bleeding, he came in with bandages and sterilized wipes..... I wanted to thank him... So tell your people .. thanks
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Review
#1073092 Review #1073092 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

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Lowes reviews

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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Review
#945934 Review #945934 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • I will be back
  • I like the way i was treated
Reason of review
Good customer service