Product: Lowes Customer Care Clear all filters (481 of 481 reviews match)
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes in Sanford, Florida - Having problem getting a door

1.0
Details
Original delivery date given for a front entry doorway September 23, it is now November 22 a still no door. They have given us a different excuse every time we’ve called. The store is not being proactive in helping us.
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Review
#1713948 Review #1713948 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Shelbyville, Kentucky - Slow to non existent customer service

1.0
Details
The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store isn’t busy or around lunch time when all staff seems to take their breaks. After years of dealing with this. I think we have reached our breaking point with this Lowe’s and will be switching to Home Depot. It’s an extra 20 minute drive us but it will all even out when you consider how long you have to wait for assistance at this Lowe’s
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2 comments
Anonymous
#1761791

And perhaps I have thought about that. That’s why I go to Lowe’s at different times of the day but the result is always the same....

slow to non existent customer service.

I have been shopping there for years at all different times and the result is always the same. At some point the determination has to be made that maybe their customer service could use a little bit more attention to detail.

Anonymous
#1761776

Perhaps you are shopping at the wrong time. There aren't many stores that will have a full staff at 7AM when there aren't many customers shopping. Same goes for meal times, they can't bring in extra staff just to cover meal brakes.

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Review
#1679462 Review #1679462 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Better customer service

Lowes in Neabsco, Virginia - Return

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was...
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4 comments
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.3
Details
Was hold for 15 minutes finally the call was connected, tried to schedule a service call, spent some time with the rep, to be hung up on. Called back and the wait time was 15 minutes. Very disappointed. Can I ever get service? Can't spend all day trying to talk to...
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2 comments
Anonymous
#1765304

What's with more, a bird in the hand or two in the bush? Having worked in retail for many years it's obvious that the person you are most likely to make a sale to is the person that has taken time to come to the store.

People calling with questions may or may not come in to actually make a purchase. The customer in front of me, in the store always got priority over the phone.

If someone was going to wait it was the person on the phone. How would you feel if you decided to buy the product you were calling about, went into the store and the employees ignored you because the were talking to someone on the phone?

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Review
#1686067 Review #1686067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer

Lowes - Lost another customer

1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
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3 comments
Adryanna
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

Anonymous
#1752815

Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!

They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.

You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?

No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.

Anonymous
#1752810

What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Angry
  • Anything about their customer service
  • Arrogant employee
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
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Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service