Product: Lowes Customer Care Clear all filters (461 of 460 reviews match)
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Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only...
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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2 comments
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

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Review
#1557216 Review #1557216 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes in Algona, Iowa - It takes them FOREVER to get anything done!

1.3
Details
In two months time, I wasn't able to get absolutely anything accomplished with this company. I think they take on more projects then they are capable of handling and they give you zero insight on how long it's going to take. Secondly they are waaaay understaffed. You wait forever to be helped! I cancelled my order and will never return to this store.
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Review
#1635226 Review #1635226 is a subjective opinion of poster.
Service
Lowes Customer Care
1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees

Giving money to Lowes "easy"! Getting product or your money back "terrible "

1.0
Details
Lowes took my $3360.00 for a terrible Sedore stove. This cheap paint peeling, bubbled damaged product, finally arrived after a month. Lowes made me call the shipping company and supplier to fix their issue. I finally had enough and demanded my money back. 4 months later they are giving me problems and are holding my money hostage. Picture and further documents available on request.
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Review
#1633721 Review #1633721 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes 11% Rebate Ripoff

2.0
Details
I bought a $1500 riding mower and was told to submit the rebate form for a rebate which I did. I then received a letter saying the receipt did not indicate a qualifying offer and to resubmit which i did. A week later I received another letter saying the receipt did not indicate a qualifying offer so I called customer care and they said I needed to include a copy of the receipt which I did for both submissions. after I received the second letter I just gave up. I think that is what they wanted.
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Review
#1569073 Review #1569073 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
rebate
Loss
$164
Preferred solution
rebate
Tags
  • Lowes Bad SERVICE

Lowes in New Port Richey, Florida - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
2.7
Details
I required service in the garden center. The person working in the center made eye contact with me, we were about 30 ft apart I put my hand up to let her know I needed help she looked away and continued to talk to 1 other employee and a customer. She looked back over...
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Review
#1559656 Review #1559656 is a subjective opinion of poster.
Service
Lowes Customer Care