Seller: Lowes Product: Lowes Customer Care Clear all filters (0 of 475 reviews match)
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Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Lost another customer

1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
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3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

Anonymous
#1752815

Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!

They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.

You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?

No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.

Anonymous
#1752810

What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Angry
  • Had to insist they provide warranty repair service
  • Arrogant employee
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
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4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

Anonymous
#1750969

Because anyone can make a fake ID. In order to combat the fact that ppl will lie to get stuff cheaper they ask vets to register. This way they don’t have to fire a cashier because they made a mistake of giving the discount to someone who doesn’t deserve it.

Anonymous
#1751355
@Anonymous

I had 3 forms of ID!! They just wanted me to register and get email and other info! I call BS!!!

Anonymous
#1751877
@Anonymous

Who cares how many forms of ID you had? If you don't want to sign up for their discount program you aren't being forced to.

Just realize that if you want the discount they are offering you need to enroll in their program. If you fell someone else offers a better discount you are free to shop elsewhere.

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Review
#1659772 Review #1659772 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Manager conduct
  • Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction

Lowes - I have never been so pissed and disappointed in a company..You peopler hard to get on the phone..I have waited more then once for over an hour listening to your horrible music only to be hung up on...

1.0
Details
forget it waste of my time
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1 comment
Anonymous
#1750352

Today's stores do business with fewer and fewer salespeople on the floor. I would hope they are helping the customers that actually took their time to come into the store to shop than spending their time on the phone. If you are really serious about making a purchase take the time to go to the store.

Review
#1657856 Review #1657856 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Lowes - Veteran

4.0
Details
9-18-2019... the person head of the service desk is the worst an rude i have ever met at lows south high street in columbus ohio between 5pm and 6pm and needs to be fired... i'm black and so is she . ask her how she treated me when i tryed to pick up my 11 boxes of woodhaven ceiling ... she sent to the back pick up 3 times without sending someone to help load!!!!45 min wasted!!!
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Review
#1657816 Review #1657816 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Gift card policy

1.0
Details
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
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Review
#1656044 Review #1656044 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Policy on in-store credit gift cards
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
  • In-Store credit gift cards

Lowes in North Davis, Utah - Waited for over 30 minutes

1.0
Details
We asked for a forklift driver to bring plywood from a top shelf. I asked for assistance and waited for 15 minutes. As I began to walk back to ask if anyone was coming I heard them call for a forklift driver. We waited for an additional 10 minutes and still no one in sight. There was a forklift in the isle next to us but no one on their way. Over $300 project and no one gave a *** to come help. We left without purchasing a thing. We’ll head over to Home Depot to hopefully receive better service there. Thanks for wasting our time and absolutely nothing Lowe’s in Clinton!!!!!!
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1 comment
Anonymous
#1746471

Having worked in retail for over 30 years it becomes obvious that people exaggerate when they complain. Your title to your post is an example.

It says you waited over 30 minutes. The body of your post lists 15 minutes and 10 minutes which isn't over 30. The 15 were probably closer to 5.

Did you ever stop to think that you weren't the only person in the store and the forklift driver may have been helping other customers or tied up in some other way. Sure, it would be great if stores had someone to help you from the minute you walked in the door till the time you left but most people wouldn't want to pay the prices to pay for those people.

Review
#1651447 Review #1651447 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service