Product: Lowes Customer Care Rating: 1 Star Clear all filters (115 of 457 reviews match)
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1.1
Details
Go to Home Depot, buy from Amazon or buy locally. I was in enrolled in auto payments and never logged into my account since January 2019 if not even earlier. I do not touch my account. I never want to miss a payment hence the auto payment. Everything was okay until...
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1 comment
Anonymous
#1674967

Why are you complaining about Lowes? Your credit account is with an independent credit company.

Won't be any different if you shop at other stores. I had an Amazon account that offered no interest if paid in 6 months. I always paid enough to cover 1/6 of the amount due plus any current moths purchases. They applied the entire payment each month to the 6 month purchase so it paid off right away and you ended up paying interest on current purchases.

I still purchase from Amazon but closed the account which like Lowes was with an independent credit company. Don't blame the store, blame the credit company.

Review
#1516591 Review #1516591 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
  • Calling lowes
  • System breeched
Reason of review
Poor customer service
Loss
$160
Preferred solution
Waive one month fee
Tags
  • Lowes Bad SERVICE
  • credit application fraud
  • Customer Behavior
  • Bad Employees
  • Bad Employers
  • Poor Attitude
  • Rude And Incinsiderate
  • Customer Care Attitude
1.0
Details
we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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2 comments
Anonymous
#1667442

You are shopping at a big box self service store. What do you expect.

Why don't you go to your local full service lumber yard if you want someone to load your product for you?

Sure, you may pay a little more but do you expect the people that are there to load your product for you to work for nothing? It was your choice to shop at a big box store to save a few bucks so you really have no reason to complain.

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Review
#1505245 Review #1505245 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your people dont help
  • Your people dont help they walk around talking to each outher
Reason of review
Poor customer service

Lowes in Killeen, Texas - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
1.2
Details
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why...
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2 comments
Anonymous
#1684199

Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport?

People order online to save time and its a service that is offered Plus if there is only one item in stock if you order it online it can be pulled and set aside for you to pick up.

Some of us have real jobs and did not work at Lowe;s for 7 years because we aren't losers like you. The number of times you responded why shop online if you are going to the store anyway shows your stupidity.

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Review
#1462916 Review #1462916 is a subjective opinion of poster.
Service
Lowes Customer Care
1.0
Details
I when To Lowes Today to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pushing in the doors, I followed the staff member to get my cart. When I came back inside...
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1 comment
Anonymous
#1609315

You encountered one disgruntled, untrained, underpaid employee at one store in one place at one time. Insufficient reason to condemn an entire chain or promote some other chain (I've read equally bitter gripes about Home Depot).

Personally, I don't like Lowe's OR Home Depot or crummy employees anywhere. Your error was to engage with this fool and get your blood pressure up. Think logically : how could some minimum wage flunkie come up with a price of a conveniently round $10,000 to repair or replace something that hasn't been damaged ?

Is this person qualified to predict the future or provide a job estimate based upon non existent damage whose degree we cannot ascertain until if / when it happens ? Don't waste your time arguing with persons like that.

Review
#1418154 Review #1418154 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I...
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer
1.0
Details
I was at Lowes today who always advertises a 10% Discount for military veteran's I know Home Depot offers it as well. However today even after showing my Veterans ID card the clerk said you are not in the system so we have to put you in again. Which apparently would...
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4 comments
Anonymous
#1607234

It’s a better system now. We used to have to show our military ID every time we checked out, then we had to wait a few minutes for a manager to come and approve it.

Now, It is tied to my mylowes card. The cashier scans my card and it automatically gives me the discount.

I can now also get the discount when I buy something online and use the self checkout. Go to the customer service desk and they will help you register, it only takes 5-10 minutes.

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Review
#1414314 Review #1414314 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$10
1.0
Details
Called Lowes and was told I had to reschedule for next week. Same thing as before, he didn't show and wasn't sure when he could come. Was told I could get someone else to fix it which I did and paid the$75.00 and was told they would reimburse me. Made 3 phone calls...
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Review
#1396955 Review #1396955 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Runaround
  • Did not stand behind product
  • Aphaty towards the client
Reason of review
Warranty issue
Loss
$75
Preferred solution
Full refund

Lowes in Mount Vernon, Ohio - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone...
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1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund