Product: Lowes Customer Care Rating: 4 Stars Clear all filters (39 of 460 reviews match)
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4.0
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Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! !

!Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
4.4
Details
Sounds good right. Wrong ,my husband goes back to lowes after he gets there they tell him he cannot get the sale price because its over. It was gonna cost us more money. I thought the customer should be taken care of. ...T hank you Mr & Mrs Nicholas Gazzo...
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Review
#1226437 Review #1226437 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
But lowes employees insisted that she needed this part but it was not the part I needed. She paid for it with some cash and the rest with debit card.But when she went to return it they gave her what cash she paid and said the balance would be put back within 15 days....
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Review
#1217813 Review #1217813 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
4.1
Details
I bought a pallet of dirt Wanted to tie it down so I bought straps to do so which I can do on my own, THANK GOD!!The straps unfortunately were not threaded and I did not know how, 4 garden people just stood there as I struggled!! When I asked for help they said they...
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1 comment
Anonymous
#1451047

I expect Lowes is no different than the home center i worked for. Employees were not allowed to assist in securing or tying down loads.

It's a liability. If the load came loose, the straps broke or materials somehow flew off your vehicle and damaged another, the store could be sued.

We could help load your merchandise but securing it was your responsibility. That's part of living in a world where everyone is looking to make a buck by suing someone with deep pockets.

Review
#1217634 Review #1217634 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.5
Details
This has happened on more than one occation im trying to buy something i like from lowes in salem new hsmpshire store and there's nobody to sell you the item! I don't know how these people makr money they think they are saving money when iy's totaly the opposite.
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1 comment
Anonymous
#1449044

Did you call customer service at Lowes or the company that issued your credit card? If you called Lowes, they have nothing to do with your credit account other than the fact that the card has Lowes on it and it can be used at Lowes. You need to contact the credit company as they set the terms of the account and are the only ones that can correct and error it in fact there was.

Review
#1214439 Review #1214439 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.9
Details
Hi Folks: I am a loyal customer to Lowe's but have a real problem that needs a solution.I have been to their stores in Central Florida each day for the past three days trying to buy an advertised item, the Preen Red Mulch advertises at 4 bags for $10. Their stores are...
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2 comments
Anonymous
#1743157

Same problem in Ann Arbor, MI. Sale price mulch color I needed out of stock - needed some to finish job.

Went to Menards and the exact same color on sale was sucked dry too. I have a feeling small contractors stockpile mulch during these sales leaving the individual "home improvement" customers out of luck at times. I guess I can't blame Lowes / Menards too much, they have inventory the want to move before the weather changes around here. Should they limit individual purchases to a max of so many bags at this price?

Maybe that would help - but the hoarders would probably just send multiple guys (or trips) to buy them out anyway. It is frustrating, but I honestly can't see a clear solution. I now wish I bought more the 1st time I was there before the inventory was depleted at this particular store. Live and learn.

Their ads usually say "varies by location" which is true. There was a ton one day and cleaned out the next, but 20 miles down the road they have plenty. Looks like I'll be hooking up my trailer and buying in bulk like I would have expected the contractors to do, but the convenience of the bags is sure nice at that price and let's face it - if our new Millennial workforce can find a easier way to do their jobs, they will sniff it out on their smart phones and fill their trucks with bags they don't have to shovel. LOL.

I'm not inclined to pay in advance for a non-sale price however item however and wait. I'm with you there!

I'd wait for the sale price though, but like you said, they don't offer rain checks. I guess if they did, they would spend a fortune transporting it from store to store for a very low profit margin margin.

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Review
#1213466 Review #1213466 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Adv items no stock multiple trips no rain checks
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered
4.2
Details
We went to Lowe’s looking for exterior shades.As I looked through one of the available product books I was expecting the employee sitting at a desk 10 feet from me to come and ask if there was anything I needed. After about 5 minutes my husband walked over to her for...
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1 comment
Anonymous
#1428352

What part of "self service home improvement center" don't you understand? Figure out what you want and then ask her to order it and print an invoice.

That's what she is there for. If you want full service, go to a real window treatment store and pay up for it.

Review
#1182763 Review #1182763 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.5
Details
I bought a 5 gallon water jug at Lowe's they charge me almost $7 for the deposit and when I went to return the bottle to get my deposit back they told me they don't accept the bottles I can only exchange it for a full one. Why do you call it a deposit if you don't get...
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1 comment
Anonymous
#1404936

Well actually they DON'T call it a deposit. You did.

It's a discount on a filled bottle for turning in an empty one.

The sign on the display even says "This is not a deposit program." That's your own fault for not reading the sign and making assumptions. aaa

Review
#1147560 Review #1147560 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
4.2
Details
We went into the Lowe's in Howell MI to purchase a kitchen sink and garbage disposal.The salesman that helped us told us that he would print up of what we wanted installed and said someone we contact us in 48 hrs. He gave us the paper work and we asked him several...
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Review
#1134522 Review #1134522 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service dont deliver as promised
Reason of review
Promised installation of sink and garbage disposal before thanksgiving and sitll no installation and very poor customer service from the mangager to the sales people.
Loss
$600
Preferred solution
Deliver product or service ordered
4.2
Details
Went to Lowe’s to exchange 2 tapes on 25 and the 35 foot they said they no longer carry them so I couldn’t exchange them
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1 comment
Anonymous
#1387435

Did you have a receipt? Were they new or had they been used?

The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing warranties on tape measurers. Warranties cover defects not damage. You'd be surprised at how many people would tear a tape or rip the tip off and want to "exchange it" as a defect.

A torn tape is not defective.

It has been abused and damaged. If it's damaged, it's time to buy a new one.

Review
#1125430 Review #1125430 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy