Lowes Customer Care Reviews and Complaints
Incompetent | Lowes
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Lost another customer | Lowes
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
3 comments
Review
Service
Lowes Customer Care
Cons
- Anything about their customer service
- Had to insist they provide warranty repair service
- Misinformation from employees
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.
Review
Service
Lowes Customer Care
Pros
- Good selection of products
Cons
- Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers
Purchase warranty in store effective after 1 yr | Lowes in Holmdel Township, New Jersey
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
2 comments
Review
Service
Lowes Customer Care
Cons
- Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like- | Lowes
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
4 comments
Review
Service
Lowes Customer Care
Cons
- Manager conduct
- Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction
I have never been so pissed and disappointed in a company..You peopler hard to get on the phone..I have waited more then once for over an hour listening to your horrible music only to be hung up on... | Lowes
forget it waste of my time
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Veteran | Lowes
9-18-2019... the person head of the service desk is the worst an rude i have ever met at lows south high street in columbus ohio between 5pm and 6pm and needs to be fired... i'm black and so is she . ask her how she treated me when i tryed to pick up my 11 boxes of woodhaven ceiling ... she sent to the back pick up 3 times without sending someone to help load!!!!45 min wasted!!!
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Gift card policy | Lowes
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
Review
Service
Lowes Customer Care
Cons
- Policy on in-store credit gift cards
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
Waited for over 30 minutes | Lowes in North Davis, Utah
We asked for a forklift driver to bring plywood from a top shelf. I asked for assistance and waited for 15 minutes. As I began to walk back to ask if anyone was coming I heard them call for a forklift driver. We waited for an additional 10 minutes and still no one in sight. There was a forklift in the isle next to us but no one on their way. Over $300 project and no one gave a *** to come help. We left without purchasing a thing. We’ll head over to Home Depot to hopefully receive better service there. Thanks for wasting our time and absolutely nothing Lowe’s in Clinton!!!!!!
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Checkout | Lowes in Piper Gap, Virginia
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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I have been through the exact same treatment and experience!!! Lowe’s sucks...
Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!
They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.
You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?
No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.
What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.