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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-

Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
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4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

Anonymous
#1750969

Because anyone can make a fake ID. In order to combat the fact that ppl will lie to get stuff cheaper they ask vets to register. This way they don’t have to fire a cashier because they made a mistake of giving the discount to someone who doesn’t deserve it.

Anonymous
#1751355
@Anonymous

I had 3 forms of ID!! They just wanted me to register and get email and other info! I call BS!!!

Anonymous
#1751877
@Anonymous

Who cares how many forms of ID you had? If you don't want to sign up for their discount program you aren't being forced to.

Just realize that if you want the discount they are offering you need to enroll in their program. If you fell someone else offers a better discount you are free to shop elsewhere.

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Review
#1659772 Review #1659772 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Manager conduct
  • Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction

Lowes - I have never been so pissed and disappointed in a company..You peopler hard to get on the phone..I have waited more then once for over an hour listening to your horrible music only to be hung up on...

1.0
Details
forget it waste of my time
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1 comment
Anonymous
#1750352

Today's stores do business with fewer and fewer salespeople on the floor. I would hope they are helping the customers that actually took their time to come into the store to shop than spending their time on the phone. If you are really serious about making a purchase take the time to go to the store.

Review
#1657856 Review #1657856 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Lowes - Veteran

4.0
Details
9-18-2019... the person head of the service desk is the worst an rude i have ever met at lows south high street in columbus ohio between 5pm and 6pm and needs to be fired... i'm black and so is she . ask her how she treated me when i tryed to pick up my 11 boxes of woodhaven ceiling ... she sent to the back pick up 3 times without sending someone to help load!!!!45 min wasted!!!
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Review
#1657816 Review #1657816 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Gift card policy

1.0
Details
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
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Review
#1656044 Review #1656044 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Policy on in-store credit gift cards
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
  • In-Store credit gift cards

Lowes in North Davis, Utah - Waited for over 30 minutes

1.0
Details
We asked for a forklift driver to bring plywood from a top shelf. I asked for assistance and waited for 15 minutes. As I began to walk back to ask if anyone was coming I heard them call for a forklift driver. We waited for an additional 10 minutes and still no one in sight. There was a forklift in the isle next to us but no one on their way. Over $300 project and no one gave a *** to come help. We left without purchasing a thing. We’ll head over to Home Depot to hopefully receive better service there. Thanks for wasting our time and absolutely nothing Lowe’s in Clinton!!!!!!
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1 comment
Anonymous
#1746471

Having worked in retail for over 30 years it becomes obvious that people exaggerate when they complain. Your title to your post is an example.

It says you waited over 30 minutes. The body of your post lists 15 minutes and 10 minutes which isn't over 30. The 15 were probably closer to 5.

Did you ever stop to think that you weren't the only person in the store and the forklift driver may have been helping other customers or tied up in some other way. Sure, it would be great if stores had someone to help you from the minute you walked in the door till the time you left but most people wouldn't want to pay the prices to pay for those people.

Review
#1651447 Review #1651447 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Piper Gap, Virginia - Checkout

1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes customer service does not exist

1.8
Details
Order placed & paid for on 7/9/2019. 5 Bali Verticals cellular shade for ordered. Due August 6th, Checked on order Aug, 23rd. Lowes services said will get back to me in three business days. Three business days to determine status of order? Monday August 26th Lowes staff (supervisor ) reports to me the order was not placed on 79/2019 with no explanation. Lowes customer service. Asked if I wanted to have the order placed again. You are kidding me. Will go to store and get refund tomorrow. LOWES has no concern for customer. Product or Service Mentioned: Lowes Shade Reason of review: Problem with delivery. Monetary Loss: $129. Preferred solution: expedite install or offer refund : get to purchase another brand.
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Review
#1636371 Review #1636371 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product in store availability
Cons
  • Supervisors
  • Managers
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund

Lowes in Algona, Iowa - It takes them FOREVER to get anything done!

1.3
Details
In two months time, I wasn't able to get absolutely anything accomplished with this company. I think they take on more projects then they are capable of handling and they give you zero insight on how long it's going to take. Secondly they are waaaay understaffed. You wait forever to be helped! I cancelled my order and will never return to this store.
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Review
#1635226 Review #1635226 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Western, Virginia - No 10% discount on refrigerator that was on sale.

4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only giving them false hope. If there was another appliance store within a 50 mile radius, I would never shop Lowes again.
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount