Lowes Customer Care Reviews and Complaints
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we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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Review
Service
Lowes Customer Care
Cons
- Your people dont help
- Your people dont help they walk around talking to each outher
Reason of review
Poor customer service
Lowes Flooring puruchase Bedford, In Larry & Judy Kidwell 102 Shandell Dr Bedford, In 47421 812-545-9033 2/2 Install estimator came to our home for measurements 2/6 Received estimate from Lowes 2/6 Placed order with Lowes for flooring and paid in full 2/11 Materials...
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Review
Service
Lowes Customer Care
Reason of review
Scheduleing of installation
I bought a gallon of white paint. The clerk in paint dept offered to mix the paint on her machine. After three minutes I picked up the paint, paid and left. I put the paint on the floor in the backseat of my car. when I arrived home I fond the paint had tipped over,...
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5 comments
There is truly not much that will or can be done. Once the product leaves the building and is paid for, it is now your product. On the back to the receipt it does talk about L...
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Service
Lowes Customer Care
Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until...
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2 comments
If you had followed normal protocol with Delivery. The unit would of been unwrapped and inspected prior to delivery. If you had asked to leave the product in its original manu...
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Review
Service
Lowes Customer Care
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
I can readily understand why the do not allow refunds on major items such as appliances, but minor items such as $10 yard lights. I am now a Home Depot customer even though they do not give discounts to Veterans.
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2 comments
Please go there. Thanks.
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Review
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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1 comment
Does your state license contractors? If it does you should file a complaint with the state. It will put pressure on Lowes and their contractors. In my state they also have a f...
Review
Service
Lowes Customer Care
Reason of review
Problem with delivery
Lowes - Customer service
Jim at the Polaris store is the best! He is usually always on the floor to help me as the customer.... not behind a counter or desk. Jim will help you find what you need with pinpoint accuracy. If there is any questioning about alternative products Jim has competent suggestions also. When shopping Lowes be sure to see Jim, the big guy with the smile, Jim is like the Alexa app of Lowes! Don't ask Alexa, ask Jim!! A plus customer service !!!
Review
Service
Lowes Customer Care
Reason of review
Good customer service
Lowes - No customer service
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
Review
Service
Lowes Customer Care
Cons
- Poor customer service
Reason of review
Poor customer service
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why...
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2 comments
Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport? People...
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Review
Service
Lowes Customer Care
My wife and I purchased a high end Samsung washer from Lowes. We purchased an Extended Warranty Service Plan with it. Within 2.5 years the Samsung washer broke down. We did not really think that much of it since we had and extended service plan. We called Lowes and...
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3 comments
You realize Lowe’s does not own or manufacture Samsung products? Lowe’s clearly states that appliances have a 30 day return/replace policy, after that you are under the manufa...
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Service
Lowes Customer Care
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You are shopping at a big box self service store. What do you expect. Why don't you go to your local full service lumber yard if you want someone to load your product for you?...