Product: Lowes Customer Care Clear all filters (467 of 467 reviews match)
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Lowes in New Port Richey, Florida - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
  • Pricing
Cons
  • Didnt even try another solution
  • Thoughtfulness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
Lowe’s refused a fire pit that I purchased 3 years ago.it had never been opened and I had the receipt.us as consumers have to suffer the financial losses from their poor return policy.i have spent several thousand dollars with Lowe’s in the last 5 years and now they...
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3 comments
Anonymous
#1727248

It has more than likely been discontinued and replaced with a different model. Stores don't have places to restock discontinued items and if they had taken it back it would have been moved to a discounted clearance area.

Why do you expect stores to take a loss on something you have had sitting around your house for 3 years? Why did you purchase it in the first place if you didn't use it? Sell it on Craigs list for whatever you can get for it.

If there is a loss, it should be yours for not being able to make a wise purchasing decision. I wonder where you are going to shop that has a return policy that will let you return items you have had sitting around your house for 3 years...good luck with that.

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Review
#1611317 Review #1611317 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Refuse to make good on product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund

Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
2.4
Details
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
Lowes - Ordered a miter saw that I'll probably never receive (please take the time to read the entire review)
My wife and I are in the process of refurbishing our house and have spend thousands of dollars with Home Depot which is just down the street from us. Our next project was to install a new shower door in one of the bathrooms. We went to Home Depot several times and was...
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4 comments
Anonymous
#1710751

Sounds like you ordered a clearance priced saw. If they are out and not getting anymore the smart thing to do would be to accept the refund and look elsewhere for a saw.

Better yet, since you only plan on using it once, do the smart thing and rent one. It seems like you like you like to complain for the sake of complaining .

You made a big deal out of a box that was damaged in shipping before you even opened it and found the product inside was in good condition. Look for simpler solutions in life rather than complaining about everything.

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Review
#1573872 Review #1573872 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Initial customer service
Cons
  • Follow up customer service
Reason of review
Pricing issue
Loss
$115
Preferred solution
Price reduction

Lowes 11% Rebate Ripoff

2.0
Details
I bought a $1500 riding mower and was told to submit the rebate form for a rebate which I did. I then received a letter saying the receipt did not indicate a qualifying offer and to resubmit which i did. A week later I received another letter saying the receipt did not indicate a qualifying offer so I called customer care and they said I needed to include a copy of the receipt which I did for both submissions. after I received the second letter I just gave up. I think that is what they wanted.
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Review
#1569073 Review #1569073 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
rebate
Loss
$164
Preferred solution
rebate
Tags
  • Lowes Bad SERVICE
I have been trying for a month to get the correct information from Lowe's on the Studio shed from a brochure of theirs titled, "Better Built Barns-Quality Sheds." No item number is included for anything in this brochure. I was first sent to the "Pro Desk" from...
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2 comments
Anonymous
#1704253

IT SOUNDS LIKE A SCAM TO ME!

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Review
#1561252 Review #1561252 is a subjective opinion of poster.
Service
Lowes Customer Care
2.7
Details
I required service in the garden center. The person working in the center made eye contact with me, we were about 30 ft apart I put my hand up to let her know I needed help she looked away and continued to talk to 1 other employee and a customer. She looked back over...
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Review
#1559656 Review #1559656 is a subjective opinion of poster.
Service
Lowes Customer Care