Product: Lowes Customer Care Rating: 1 Star Clear all filters (117 of 460 reviews match)
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Lowes in Mount Vernon, Ohio - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone...
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1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.0
Details

Update by user Oct 24, 2018

Lowes never responded. Their in store customer service sucks and they can't even respond via email.

*** poor service and management, besides being the highest price in the area. Lowes needs to change their name to BLOWES

Original review posted by user Sep 24, 2018

Went to lowes in delavan wi to purchase a gas fire pit, online it says they have 6. Upon arrival AT 9:30 AM, no clerk anywhere around , found one she called another, she didn't know anything asks a male clerk he knows nothing, they looked from one end of store to the...
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3 comments
Anonymous
#1568285

right. Home Depot is better....

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Review
#1364277 Review #1364277 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see...
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1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!
1.0
Details
It is with great sadness that I write this post. My husband and I have depended on Lowe's for ALL of our home improvement needs for many years, BUT NO MORE!!!!! They have lied, and lied, and lied some more. Their customer service is HORRIBLE and they obviously do not...
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1 comment
Anonymous
#1548673

Too bad you don't support your claim with some details of what went wrong. All too often in ordering appliances the problem is something the manufacturer has done rather than the store.

Review
#1340751 Review #1340751 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very frustrated and done with lowes
  • Did not stand behind the services
  • Customer service
Reason of review
Problem with delivery
Loss
$1300
1.0
Details
my first big purchase from this place and I will never purchase anything from this place again. The product I purchased would not work correctly so I took it back to the store to return and I was denied anything , I had to myself call troubleshooting, which I had done...
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1 comment
Anonymous
#1529987

You don't say what the product was or what the problem was. Manufacturers of certain items don't take their products back.

They have warranties that call for repair, rather than replacement of a defective product. That's why the retail store won't accept returns.

I'll bet if you had bothered looking at the return policy before you made the purchase you would have seen this. it's always a good idea to see what the return policies and warranties are before you purchase an expensive item at any store.

Review
#1316809 Review #1316809 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Went to Lowes with a printout from their website of the bbq that I wanted to purchase. The guy in the bbq department told me to go to customer service to make the purchase. The guy there told me that he cannot do that and to go back to the bbq area. Couldn't find...
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Review
#1315619 Review #1315619 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Called several times. Always get back to operator. Will not purchase again with this type of service. Trans 88646181 07-02-18 need cancel pickup and get $60 credit. Finally, Jerry from Waikele got my call and called the Iwilei store to process the cancellation of the 3...
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Review
#1308017 Review #1308017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I originally requested a quote for a fence replacement/install on-line; however, Lowes never followed up with me. Then one day I received a call that someone will be at my house to the requested quote. I spoke with the person on the phone and indicated that I have no...
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1 comment
Anonymous
#1517048

Call a local fencing company. You are better off dealing with a company that specializes in fencing rather than a big box store that is going to sub contract the labor to the lowest price contractor they can find and mark up their labor charges to make a huge profit.

Review
#1300926 Review #1300926 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Read my review
  • Lack of follow-up
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
I was at Lowe’s in Pompano Beach Florida This is ridiculous you asked them to call a person from plumbing in half an hour later they didn’t show up and nobody is trying to help you or nothing like that and they wasting My time this is absurd why you hire people to work...
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2 comments
Anonymous
#1517806

Lol... It is called a “Do It Yourself” warehouse for a reason. If you cannot do it yourself and want full service, hire a professional at twice the cost.

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Review
#1294551 Review #1294551 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service