Product: Lowes Customer Care Rating: 4 Stars Clear all filters (39 of 460 reviews match)
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4.0
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Update by user Aug 07, 2017

Hopefully you all sent the review where it belongs. I did reply to your first message.

Original review posted by user Aug 05, 2017

Just want to say the associates who helped me store wide, no complaints.The delivery man, Michael Milford.He was the nicest service guy whoever delivered to my home. I want you to know, he deserves an award for being, so kind and knew his product and very polite. It is...
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Review
#1083873 Review #1083873 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
4.2
Details
On June 24th I went to YAKIMA, WA LOWES to purchase a dishwasher. It was obvious that the man at the register was beet red and mad at someone. He could not get my VET discount to activate and told me I had to forget it and get registered properly tomorrow. I told him...
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4 comments
Anonymous
#1343847

When you complain online via the Lowe's website or call the 800-44-LOWES # they generate a ticket - a CCIC - that's sent to the store's management team to follow up on within 24 hrs but good luck with that. In the next few weeks/upcoming month management is getting cut along with another round of associate cuts all in the name of increasing profitabilityThe morale of the associates within each lowe's is extremely low right now because of the CEO Niblock and his gang of out of touch corporate leaders intentionally running the company into the ground by cutting payroll hours at the store level to cut costs and on that on paper increases profits for him, the stockholders, and his wall street pals.

Niblock would rather appeal to the wallstreet profit gang then do the right thing and invest those profits back into store operations and the people. Niblock professes to be a servant leader and forces every manager to subscribe the servant leadership model but it's all a social scam. All he cares about is putting more dollars in his pocket at whatever costs.Just look at how Home Depot is smashing Lowe's in sales, customer service, product availability/in-stock position, first to market in new products, IT infrastructure and backend processes.

Niblock only cares about his *** NASCAR *** and looking good around his buddies. He doesn't give one rats *** about people at the store level.

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Review
#1065712 Review #1065712 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very upset and will give home depot a shot for awhile
Reason of review
Poor customer service
Preferred solution
Have a long talk with the staff about the importance of each customer, keep calm and stop being so angry and nasty
4.3
Details
As I walked around him he made a sound indicating to me that he had blocked me on purpose! I m elderly but not without integrity or feelings! I have shopped in Lowes often, in fact over the last few months have spent a couple thousand dollars while refinishing my...
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2 comments
Anonymous
#1343745

Sounds like you turned a corner into the aisle he was walking down. No being sure what you were going to do he stopped walking.

Sounds like a logical thing to do. Not his fault you turned the corner into his path of movement.

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Review
#1065430 Review #1065430 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of responsibility
  • At this location
  • His total lack of concern for my needs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
4.2
Details
Lowes - Returns
I've used Lowes several times for any project. That is quite often due to that I'm a stay a home mother with a lot of creativity. But in the end I am very disappointed I had to take my business else to Home Depot today on 06/01/2017 and purchased $ 3,721.37 CASH in...
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7 comments
Anonymous
#1394417

i work at lowes and when it says valid recipit required it means you have done too many non recipit returns and it has blocked you out of our system to give you an instore credit without a recipit

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Review
#1055187 Review #1055187 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.5
Details
I stopped at Lowes in Harrisburg, Pa. after running several other errands. I have health issues that cause exhaustion with even a mild amount of exertion so i was very tired but wanted to finish my last stop at Lowes to pick up the items i needed. There was not one...
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3 comments
Anonymous
#1328042

How many carts did you walk by in the parking lot on your way into the store? I always grab a cart in the parking lot and take it in with me.

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Review
#1040903 Review #1040903 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.2
Details
So, I called the Lowes main customer service line to ask Why I was not able to get the item at my store at the same cost, without driving the 120 mile round trip. she told me that someone would be contacting me in 24 hours to either help me or to answer my concerns....
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1 comment
Anonymous
#1352522

how is menards coming fall/2017 when they havent even broke ground on westside MP yet

Review
#1030576 Review #1030576 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Cooperate customer service no call back to address my issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.8
Details
I get a call from Lowes, but being at work I had to step out of the office to return the call. I call Lowes back she girl Ashley from Leander Lowes tells me in these exact words. "We only have two in the store so that's what I charged to your card being you didn't...
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Review
#984549 Review #984549 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
I bought three window units from Lowe's and only use two of them one of them is still in its original box and plastic Lowes would not take it back if it was over 30 days old even with a receipt I could not get a store credit either I am just SOL I still have the...
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1 comment
Anonymous
#1240262

You leave out a few details. Were these windows bought from stock, or were they custom ordered for you?

My guess is that these were not stock windows. Stores don't have space to try and sell windows that are ordered to fit YOUR home.

Put it on Craigs list and sell it yourself. Next time don't order windows you don't need.

Review
#954272 Review #954272 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.8
Details
To my surprise when I went to use it at the Lowes in Manchester Twp, the lady at the register said that the card was only good three times a year. Really? On July 20, 2015 the President signed into law the Veterans Identification Card Act. I'm headed to Home Depot...
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2 comments
Anonymous
#1239461

And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?

And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.

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Review
#949017 Review #949017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Refused Veterans Discount

Lowes Customer Care Review

3.5
Details
Purchase 30 bags concrete. While I loaded it all by myself the young man who worked there just watched and laughed. Then had nerve to ask for receipt when I was done. This happens all time at this Lowe's. Complaining don't do know good. Just a bunch of binary kids work there. I am a 54 year old w Oman loading concrete by myself all the time at this Lowe's
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Review
#944376 Review #944376 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service