I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009.
Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the HORRIBLE refrigerator. They did send a repairman each time(sometimes it took weeks to get part and complete repair). The last straw was my last breakdown at Thanksgiving.
I contacted Lowes customer service and low and behold they were very receptive to my problem and returned my purchase price. As far as future purchases we will be sure to use Lowes because of their product back up.
Product or Service Mentioned: Lowes Warranty.