Product: Lowes Deck Installation Clear all filters (9 of 9 reviews match)
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Chris Murphy with Lowes agreed by his boss to a $1000 gift card from Lowes then he went back on his word and offered 500.00 this hole deal has been a nightmare i would like some one to call me 443 83

yes i have a big complaint i would like someone with some authority to call me about a issue i have with a deck installation that was suppose to take 2 days that took 5 Months. my name is Mike Wharton my phone number 443- 838 -2174
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1 comment
Anonymous
#1767143

I wonder how many phony phone calls you are going to get offering you all sorts of things? This is a public complaint site that has nothing to do with Lowes. You'd be better off contacting Lowes corporate office than posting here.

Review
#1689214 Review #1689214 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Poor customer service
Preferred solution
$ 1000. 00 LOWES GIFT CARD
1.0
Details
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Hi, we purchased a deck back in the begining of April and the deck is still not completed. Lowes used a subcontractor named TLC to build the deck and it is looks awful. Its been more then two months since the deck was almost completed and no one finishing it. Also we...
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Review
#1621709 Review #1621709 is a subjective opinion of poster.
Service
Lowes Deck Installation
1.0
Details
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
We signed a contract with Lowe's here in Massachusetts to build a deck for us with an attached gazebo. The contracted price was $45,000. Expensive, but it's made of Trex and the gazebo is custom. We signed the paperwork in May of 2018 and were told the project would...
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Review
#1565136 Review #1565136 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Time it took and the quality of the work done
Reason of review
Bad quality

Lowes in Fort Mill, South Carolina - Had deck built..dwight wrote contract through dixie hwy stor

1.0
Details
We had our contract written throughout dwight on the dixie highway store on july 15 of this year.but they didnt even start working on the decks until at least August 15..it cost at least $10,000 because we had front and back decks were builts were built..the patterns are awesome but the wood is already chipping and spitting real bad and when you call someone at lowes you cant ever get anyone to come back out. Dwight has came back out one time and told us its normal but hes full of it. We have taken lots of pictures and we are gonna contact lawyers..DONT CALL LOWES FOR ANY KIND OF WORK ALL THEY DO IS ROB YOU BLIND
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1 comment
Anonymous
#1579523

No they even tell you up front they are going to rob you.

Review
#1376616 Review #1376616 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Bad quality

Lowes - Deck installation

1.0
Details
3rd week August, 2017 called to express interest in having a fence and deck installed at my home. They came out measured and discussed what we wanted. A week later and three calls got email of proposal. Agreed to it. 2 weeks pass. More unanswered phone calls. Same guy comes out and writes up pricing. We pay. After calling again a few more times and people, about 2 wks later a guy calls says they are coming on October 1 for arrival of supplies. On the 5th he started. Was told one week it will be completed. Deck was partially finished on October 16. Waited one week for permit approval. October 21. Still incomplete. And our builder went on vacation but brought 2 guys to finish it today. Not only is it not finished, it is not level where they put our grill piece. They had the parts to out a privacy fence since October 1 but realized today they are wrong parts. Now we must wait a week for the guy to come back from vacation and order correct parts. A nightmare. Never again.
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Review
#1118266 Review #1118266 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Bad quality

Lowes - Lowe's and Alabama Dream Homes are the Worst!

3.1
Details
Lowes - Lowe's and Alabama Dream Homes are the Worst!
Lowes - Lowe's and Alabama Dream Homes are the Worst!
Lowes - Lowe's and Alabama Dream Homes are the Worst!
Dont use Lowes or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe. We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes. The problems include: The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, AL were required to insist that building codes be followed. Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does. Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard. Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowes for weeks, but they are not able to help much and Lowes has shown no willingness to provide any type of refund or compensation.
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Review
#1073865 Review #1073865 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Poor treatment of customer
  • Slowness
  • Lack of response from corporate lowes
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Illegal Services
  • slow support
  • slowest delivery
  • Low Quality Work
  • Terrible Customer Service

Lowes - Free Standing Deck installed

3.2
Details

Update by user Jul 31, 2017

It's been a month now since our deck was finished. I've tried many times to contact someone from Lowe's to call me and come out to see the results of our finished deck.

Stopped in to talk to someone higher up the ladder than the serviceman that took our order for the deck. He was very nice and understanding and said our complaint has gone up to corporate level and he would contact another man higher than him who would call us. A week went by and no one called. We went back to Lowe's and he said he would contact corporate again and remind them.

Still no phone call. We have deck boards that is getting worse everyday. There are splinters and knot holes everywhere. Space between boards are getting wider everyday and it's only been a month since deck was built.

Most of the boards are cupping and holding water. Should have been installed bark side up, but most are installed bark side down. the birds are taking a bath on our deck. Never get Lowe's to install anything.

They will tell you anything just to appease you, and nothing gets resolved. READ your contract before you sign.

Update by user Jul 05, 2017

I would like someone from Corporate to call me so I can tell them exactly what all happened when Lowes Specialist came back with their contractor to make a few changes that I complained about. If you could send someone to my house, I would SHOW you what all they messed up on, and the shoddy work that was done.

We went to the Lowes in Somerset, PA on North Center Avenue. They did not resolve any of my problems. Please call my home phone 814-703-8160.

You need to actually see what I'm complaining about. Thank you.

Original review posted by user Jul 04, 2017

We ordered a free standing deck from Lowes. They sent a Project Specialist for Exteriors to our home to measure and tell us what it would cost to install. He went through all the different wood materials we could get and asked what we wanted. We told him we wanted GOOD quality lumber and a beautiful job. We did not quible with the price, we paid in full, in advance what he asked for. We ended up getting very poor grade material delivered, full of knots, falling out and we received poor quality work with BIG mistakes made. We called them and complained, they came out and made some minor adjustments that I'm not sadisyfied with. They made us pay for large pieces of material that were partially used and scrapped the rest. I feel that I've been mistreated in all ways.
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1 comment
Anonymous
#1660963

This complaint has been satisfied.

Review
#1069784 Review #1069784 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Lowes in Allen Park, Michigan - Good products bad deck builders

Lowes built a deck for my wife and I about 4 years ago I should say they tried to bad work right from start they installed crooked posts warped boards they fired worker another Lowes carpenter was sent over he said deck needed to be completely redone in order for deck to look right but Lowes repaired they did not redo posts I complained again they sent another carpenter over he installed new posts put new lumber on top rail that warped in 3 months I called Steve the salesman at Lowes he agreed the lumber should not have warped so soon I contacted Lowes again but was informed by manager that they would not do any more work on deck I called corporate office manager called back and said they would start work on deck again in two weeks two weeks went by manager called said it would be a little longer weeks went into months I called corporate office and told them I would get someone else to finish deck Lowes has many good products I have shopped there many years and will continue to but no outside projects
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Review
#1066230 Review #1066230 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
bad work
Preferred solution
Let the company propose a solution

Decknthings, llc subcontractors for lowes.

1.6
Details
Lowes has the worst subcontractors for building decks/fences. This company shows up with one or two workers to completed full decks/fences. They are untimely, unprofessional and has no integrity for getting the job done. They return to the job site whenever they feel like it and continue to fabricate what was or needed to be done. If anyone go through Lowes, please be sure to ask what subcontractors are working the job and if you hear or see decknthings,llc. RUN AS FAST AS YOU CAN; however, I would recommend you go with a fully licensed company who will get the job done timely and works with a fully professional staff.
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Review
#897898 Review #897898 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Bait-and-switch tactics
  • Unbelievably poor service
  • Decknthings
Reason of review
the Subcontractors DECKNTHINGS,LLC.
Tags
  • Lowes Installed Sales

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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