While trying to coordinate the delivery of our replacement dryer (first one was broken), we have been struggling with their delivery people. First, they told us it will be there within a time frame so we planned our day around that.
They call back during the day to say they're ahead of schedule and will be arriving hours before their given time frame....so we missed that delivery. Scheduling the next delivery we were told that they will be delivering the dryer after 3:30. This was great because I cannot be home until after 3:30 on any given weekday. They called at 11:00am saying they were outside my home and won't be coming back at/after 3:30 as arranged.
The next day...the same damn thing. The manager of this 3rd party deliver service won't bother to call me and I've left 2 messages. Throughout the ordeal, I spoke to Marcus, Stephanie, Jessica, and someone else....no help whatsoever...just false promises!!! I then contacted the Lowe's manager here in Indian Harbour Beach (Sue) and she was very understanding and was trying to assist.
She put in a call and guaranteed the deliver on the next business day at/after 3:30. Guess what? ….they tried to deliver the dryer at 8:00am and of course wouldn't return at our arranged time. This time they said that I didn't leave a gate code....uhhh, what gate?
They were trying to claim it was my fault....we have no gate and no one within 10 miles of us has a gate....total ***
I will NEVER EVER order anything that has to be delivered by Lowes again. In fact, I just called and will now be returning both the washer and the dryer with my middle finger up as I'm leaving the parking lot.
Screw you Lowe's Delivery!!! Home Depot...my business is all yours...never had a problem with them at all!
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Investigation into your Delivery Service complaints and create better policies and procedures. Very disappointed in Lowe's for this..
Lowes Pros: Store manager and customer service at store.
Lowes Cons: Delivery service and their customer care, Delivery people suck, Delivery service tell you one time and come hours early.