Product: Lowes Delivery Service Rating: 1 Star Clear all filters (76 of 324 reviews match)
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Lowes in Honolulu, Hawaii - Delivery service suck

1.2
Details
Delivery guy called and confirm make like they deliver the order the next day. Then they called and make excuses after excuses. I have to reschedule 4 times and still didn't get the order deliver. I cancelled my order and buy else where.
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Review
#1163640 Review #1163640 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.4
Details
Hi, I bought from Lowe's, Gowanus/Carrol Gardens in Brooklyn, a washer and dryer, the cost was more than $2200. They delivered the 2 machines on December 31st., but ..... they never brought the kit to install it, the hose, the electric cord and the brackets. They tried...
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2 comments
Anonymous
#1413998

Since you are in Brooklyn i am going to assume that there is a local appliance company near you that would be more than happy to carry out the delivery and installation for you with a minimum of inconvenience for you and your son. You may pay a little more for the washer and dryer but you will be much more satisfied with the service.

Lowe's, Home depot, and all the other major box stores are just cheaper. Not better.

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Review
#1162046 Review #1162046 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Rude executive associate
  • Is a nightmare
  • Later agree to deliver but declined to confirm
Reason of review
Problem with delivery
Loss
$2237
Preferred solution
The immediate delivery of the machines and price reduccion for all the inconveniences.
Tags
  • Lowe s Delivery
  • Lowe s Corporate
1.0
Details
Ordered stock Micro-wave Nov. 19th 2017 was told it would arrive Dec. 4th 2017 account was charged at this time. The delivery date was moved from the 4th to the 13th via phone call and then moved again to the 21st with much complaining and the run around still not sure...
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1 comment
Anonymous
#1408302

Obviously it wasn't in stock if you had to order it. The problem with ordering appliances (doesn't make any difference where you order it) is that the manufacturer tells the store when it should arrive.

Unfortunately if they don't have any in their warehouse when the truck leaves the only way the store knows is when the truck shows up with a packing list saying the appliance was backordered. When the store calls the manufacturer they get told it should be on next weeks truck and the only way the store will know if it is going to be longer is when next weeks truck comes with another back order ticket.

Don't blame the store, it's the manufacturer that can't communicate a proper delivery date. You will find the problem is the worst with the 2 big Korean manufacturers due to long shipping times from Korea.

Review
#1153833 Review #1153833 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
Loss
$400
Preferred solution
Let the company propose a solution
1.0
Details
Happening now. Still no reply from Lowe's. I have removed the old appliances so I am stuck. The 3 numbers for the delivery company all had the same recorded message but finally got a call back asking how the delivery went but there was no delivery. They said they will...
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Review
#1149810 Review #1149810 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered
1.0
Details
I never do this, but I am done! So on December 3rd after doing my research I ordered a washer and dryer on lowes.com since it would be delivered in 2 days, well the day after I placed my order the delivery date was set for the 13th I called to see why and the band and...
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7 comments
Anonymous
#1588388

Lowe Sucks!!!!

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Review
#1149490 Review #1149490 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details
They would come up with different excuses, like system error, and would heartlessly reschedule the delivery date. If you are buying something that needs to be delivered, don't get it from Lowe's because they provide terrible service. They still did not deliver my washing machine...
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Review
#1127291 Review #1127291 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Oneonta, New York - Delivery service a joke

1.0
Details
Was given 8:00 am delivery time only to have it changed to 3:30-5:30. Spoke with manager about getting earlier time due to family plans so she changes it to 2:00-4:00. Now changed from 3:30-5:30. So much for my plans. Sick of hassle I get to just get what I paid for delivered. I will no longer do business with them. Do not go here unless u want a hassle. Thank you lowes for screwing up important plans. They do not care for their customers...only their money.
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Review
#1126163 Review #1126163 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details
later found out that they were there on wednesday to make delivery. dont l now how they figured wednesday was a delivery day for me since no one ever called me about the delivery. i will never purchase anything for delivery from lowes again. would rather do there...
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3 comments
Anonymous
#1372619

Was this the Lowes store in Oakland Park, Florida ?

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Review
#1104772 Review #1104772 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
delivery system, customer service bad..
1.0
Details
We bought a slide-in range (GE ) from LOWES and the GE unit's specifications met our available space. We were advised that the delivery staff would install the new slide range. Upon arrival , the delivery staff said that they couldn't install then unit as it might...
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3 comments
Anonymous
#1374097

This situation is a grey area.

Delivery teams are responsible for "installing" Appliance products.

The items that are outside of scope are following

Gas hookup, structural attachments (Dishwashers, OTR Microwaves), Drop in Ranges, Wall Ovens.

Should the team of placed your slide in range yes, are they able to reject doing so for customers property protection, also yes.

A driver that is store hired or third party is responsible for having a certain $ amount of insurance at all times to cover issues like broken or scratched granite.

If a driver feels that he is not able to safely preform the task they are able to decline it. Although they should of worked with you in that moment to set up and secondary time frame for them to come back and complete the task.

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Review
#1104198 Review #1104198 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • hard time
  • Terrible Customer Service
  • No Install
1.0
Details
Store clerk screwed up delivery of our fridge.I took 2 hours off work for delivery, spent countless time calling delivery people when it was an hour past the 2 hour delivery window then finally found out they had the wrong address. After offering to deliver the next...
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2 comments
Anonymous
#1370884

I bet that if you had bothered to look at the delivery paperwork when you made the purchase you could have corrected the address at that point. People are just in too much of a rush to take the time to make sure the correct information is on a sale order when they make a purchase. If everyone would just pause and look over their purchase agreements many of the problems you see on complaint sites would be avoided.

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Review
#1102595 Review #1102595 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue