Product: Lowes Delivery Service Rating: 2 Stars Clear all filters (45 of 324 reviews match)
Filter by rating
filters
Product:
Rating:
Resolved

Resolved: Lowes in Cranberry, Pennsylvania - Appliance Delivery failure

2.0
Details

Update by user Jul 22, 2017

Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.

I was told several delivery drivers and a manager quit so most deliveries are being rescheduled.

Had they at least called me and explained rather than not call/not show at all I would of been empathetic.

This experience has made me very leery of purchasing any item that may need to be delivered from Lowe's ever again.

Original review posted by user Jul 20, 2017

Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had a driver get hurt and it would most likely be the afternoon today when it would be delivered. Nobody ever called me so I called at 5:40pm on delivery day and was told someone should have called me but the delivery is not happening. They could schedule me for a delivery on July 29th which is next available. No calls, no confirmations, no explanations, no customer service. What a horrible first experience with Lowe's!
View full review
Review
#1077074 Review #1077074 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lack of delivering product i paid for
  • Lack of calling us to confirm or change delivery
Reason of review
Delivery issue, poor customer service
Preferred solution
Let the company propose a solution

Lowes in Union, New Jersey - Paralytic delivery system

2.4
Details

Update by user Jul 22, 2017

I consider this situation half resolved. I went in the store to get my money back.

I got one of the two purchases refunded and I am still waiting for the other one to show up on my card.

This clownish operation would never happen at Home Depot I know since they have a dedicated team to resolve these things way before they get this far. Will update.

Original review posted by user Jul 19, 2017

I have never been treated this way by any business. I cannot believe how poorly your operation functions. Contrary to the email I received telling me my chairs have been delivered, they have not. One Monday I went to the store in Union NJ to find out why? What it the problem? Why can none of your staff figure this out? I took Sean by the hand, led him over to the two boxes of chairs he had in stock ( I only need one of the boxes ). He made some kind of note, talked to Sly, came back to me and told me they would pick up the incorrect order on Monday and leave the correct order. But I would have to pay for the chairs AGAIN! since something was delivered to my house lol. OK, I did it figuring I will get a refund in a few days. Now though you have over $700.00 of mine and I have nothing since you picked up the incorrect delivery but left no replacement. I have been trying to call the store, all day yesterday but could not speak with anybody. I kept getting hung up on or ignored. The people you hire should not be allowed near your telephone. They represent your company very poorly. I called the store today around noon and spoke to Jonathan in delivery. Sean was not in. He said he cannot get it to me today. I told him that is unacceptable. I asked to speak to the store manager. Not in. I spoke to, I think she said Vanessa. I am not sure. Her language and speaking skills could not coherently convey her name in an understandable way even after asking her to speak clearly. She seems to say the same thing as Jonathan, it cannot be done today. That is unacceptable. Tomorrow will mark the 30th day since I placed the order for an in stock item on June 30th. I have been lied to by store staff numerous times. I do not have it yet and you are holding twice the original purchase price. If you think just writing this little diatribe is somehow therapeutic and I am done venting, you do not know me. I am taking your clown show on the road. You know what happens when you do right by a customer? Nothing. They go about their business because things went as they should. When you burn a customer, what does he do? He goes out of his way to inform at least 10 people of what happened. I suggest you get your store in line. Have someone load the box into a truck and send it to my house. Today. Within hours. NOT tomorrow! ENOUGH!!
View full review
1 comment
rich1552
#1352548

My latest email. I keep getting different people.

Lowesdeliveryservices@lowes.com

12:43 PM (2 hours ago)

to me

Hello Ruth,

I sincerly apologize for the inconvience and frustrations that this has caused.

I have reached out to the store and spoke with Tahiv the service manager. He advised that you will be receiving the chairs on Saturday 7/22/2017. I aslo inquired about your refund he advised it takes 3-5 business days from the date the chairs were picked up for the credit to show to your account. Once againg I sincerly apologize for all the frustration that this has caused.

Please feel free to reach back out to us if you have any additional questions or concerns. Thank you, Anna rich f 1:27 PM (1 hour ago) to Lowesdeliverys. Dear ronda/alex/matthew/terry/anna lol What don't you get? Cancel the order and return ALL of my $700.00 plus NOW!!

I DO NOT WANT THE CHAIRS!!! Your store has no respect for you personally, or the position you hold. Otherwise I would have had my chairs weeks ago. Your office is impotent.

They have been laughing for weeks now. Even after I caught them lying to my face about being out of stock, and showed them 2 boxes, the same ones I saw when I placed the order, they do not take a customer seriously. The store has severe personnel issues. I am 65 and in all my years I have never encountered a more poorly run operation.

Today I stand in disbelief that you would think giving me another delay/date 2 days ahead would be appeasing to me after all that has occurred. Amazing indeed. You clowns have run out of time. Know where you will be in 5 years?

Research Sears and Kmart. Since more than 30 days have passed since placing this order, and the fact that you extorted the purchase price from me AGAIN and STILL failed to deliver, you can be sure I will begin actions against your company which will be quite punitive in nature.

Consider is your notice to escalate the matter into qualified hands. Failure to escalate this matter would indicate the level of detachment from reality all of you suffer from and will be quite costly to you in the end.

Review
#1076469 Review #1076469 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Products
Cons
  • Poor follow through with orders
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered

Lowes in Mansfield, Ohio - Delivery

1.8
Details
On June 11th around noon, we placed an order for 3 sheets of plywood and a shower stall. No email, phone call, text msg or notice whatsoever about when they would be delivering. At 10 am the next morning we get a voicemail that they had been to the delivery spot and since no one was there, they had left. Again, absolutely no warning or notice at all. When husband called, we were told that they do not have to wait and we were given 2 hours notice. Which we were not given any notice at all. $100 for a delivery I needed as soon as possible, and was told that I had to now wait an additional 8 days to schedule delivery again. My husband called this morning first thing about when delivery will be today and was treated horrible by the woman who answered the call. They have forever lost our business. We have just began this home remodel and will now be going to Menards or Home Depot for our construction/supply needs.
View full review
3 comments
Anonymous
#1341984

800 445 6937 lowes corporate

Anonymous
#1341630

Good luck at Home depot or Menard's. They know how bad Lowe's is so they don't feel compelled at all to be much better.

Anonymous
#1341638
@Anonymous

Wonderful. I am about to just use the local lumberyard and pay the extra for what we need.

View more comments (2)
Review
#1063076 Review #1063076 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Merchandise was broke and dirty!!!

2.2
Details
Had made a special order for a window which took two weeks to come! The window came in broke and dirty and a piece missing. My husband is a contractor this delayed his job. He reorder the window the manager said he would take care of the problem. Went back the next week same problem the window was cracked! The manager never handle the problem! My husband was very upset! He saided that Lowes will not get his business like I saided he's a contractor and your company is going to lose customers! Someone needs to talk to the day manager at the Easton,PA Lowes the customer service there sucks!!! I'm going to get in touch with corporate office about the situation
View full review
1 comment
Anonymous
#1323530

Why are you posting this complaint? Sounds like an embellished second hand story from your husband written by someone that doesn't have a full grasp of the english language. Where did the word "saided" ever come from?

Review
#1040906 Review #1040906 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Delivery Service Review

1.6
Details
I ordered a refrigerator online 4/24 - 4/25, I believe it was around midnight so counts as 4/25. When I ordered it, it gave me a delivery date of 4/25 (only reason why I ordered it) because my tenant who rents my house needed a refrigerator ASAP because hers broke Saturday evening and she needed a refrigerator especially for her 9 month old baby's milk. They called and said sorry they could not deliver 4/25 sometimes the Internet gives info that is incorrect,  fine things happen.  They promised me a delivery date of 4/26 so I told my tenant again and she took off work again.  No one called or showed up. We called the your customer service line who said they were running behind that it was on the truck it would be there before 8pm. Before I called customer service my tenant and my self called the store directly and they said they called "our" numbers my tenant and my self and no one answered( I never received a call and my tenant said she didn't either ) but they were still going to deliver.  8 comes around no one comes or calls. We call back, says they are still one there way. 9:30 I get a call saying they went to the residents and knocked and no one answered? ?? Well my tenant was there all day and we have made several calls throughout the day,  waiting and no one called or knocked on the door?? So I called a manager again this time (Darren) before it was (Jerry) and several other employees plus their customer service line, he said he didn't know what happened that he was going to question the driver, and he was going to put the refrigerator on the truck first thing in the morning. So I told my tenant,  who called off of work for the 3rd day. Now today 4/27 no one has came or called. So we called to make sure our refrigerator was on its way,  they said (the store employee) that it was reschedule to be delivered on Saturday the 4/29!!!!!!! What is wrong with this company??  So again I had to call the store and talk to a manager this time( Kim ) he said the computer says a delivery date of tomorrow 4/28!!! First thing first, I got two different people within minutes of each other giving me a different date. Now it's not even being delivered again? ??? Kim said he doesn't know what's going on only what the computer says but that he "promises" it will be on the truck tomorrow morning.  We'll at this point their promises are bogus,  I don't even know if I should belive him. Plus this means my tenant will have to loss another day of work!!!. No one seems to know what they are doing, poor customer service, I'm almost at the point of canceling my order!!! I will never order from lowes again!!                                                                                                              Sent on the new Sprint Network from my Samsung Galaxy S®4.
View full review
Review
#1039942 Review #1039942 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes - Delivery Service Review

1.9
Details
Ordered a new dishwasher online because it said I woul recieve that product within 24 hrs. Since it was 10 45 pm on 4/24/17 i didnt expect anything that next day 4/25/17, on the morning of 4/26 I recieved an email stating my delivery was scheduled for 4/29/17. I immediately called Lowes Customer service and was promised it would be delivered on 4/26/17 Even recieved a new email stating the new delivery date. It said 2 hr delivery notification ok looking further down the page it said between 7am and 9pm which is 14hrs. At approx. 2 pm i called the c7stomer service dept. Again to check and was informed by a recorded messsge that my delivery was set up for 4/27/17. I waited on hold to speak to a live person for 10 min. Just to be told that there was nothing they could do and I had to wait for the delivery. I informed them that I expected delivery of the dishwasher on the day it was promised online and that I had cleared my schedule for that day and was completely booked the rest of the week and was not avail. the csr just stuck ti her story that nothing else could be done. I informed them that there was another alternative to it and gave two other solutions one they could hire a private courier to deliver it or I was willing to drive to the distributioncenter and pick it up she said that those wrre against policy and were not allowed that I just needed to wait for them to deliver it. At that point I had another option and used it.I cancelled the order.I will NEVER buy anything at Lowes again!
View full review
Review
#1039734 Review #1039734 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes Delivery Service Review

2.3
Details
Worst experience ever! Waited a week for delivery of washer/dryer, they didn't come. Called the store and was put on hold forever. Told it would be another week for delivery. Meanwhile, family has been without clean clothes for a week and now another week. No resolution offered. Their excuse for not informing us was that their phone system has a glitch. Will NEVER shop there again.
View full review
Review
#971268 Review #971268 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Miami, Florida - They charged the card quick enough...

2.2
Details
An electric dryer was promised for delivery on a Friday. I was even told it was on the truck for delivery by 8pm. Saturday I was told it was on the truck but an accident was delaying it. Saturday night I was called by the delivery company and told it would be here between 9:30 and 11:30 Sunday morning. Sunday, I was told that I cancelled the delivery until September. The people I have dealt with in the store were incredibly rude. They seemed bothered to talk to a customer. I cancelled work with my clients Friday and Saturday. That is almost double the cost of the dryer. All they do is lie. They are a fraud.
View full review
Review
#908685 Review #908685 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Being lied to repeatedly
Reason of review
being lied to.
Preferred solution
Let the company propose a solution

Lowes in Shelbyville, Kentucky - Delivery Issues - No more purchases from Lowe's.

2.4
Details
I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stresses to the sales associate, Daniel, that I was hesitant to buy from Lowes due to their delivery reputation but he assured me that I would be taken care of. When Friday rolled around, the delivery guys showed up with the refrigerator only. No range... When I called and talked to Pat in appliances, I asked why my range was not on the truck. He explained that is was an error and that all humans make mistakes. No apologies. I then talked to Chris who explained that the manufacturer was at fault because the range arrived to them marked incorrectly. No apologies. He felt that getting it delivered sometime today was apology enough. I had a full day planned and had to rearrange everything to accommodate Lowes delivery and, you guessed it, "No Apologies!" I will never purchase anything from Lowes due to their customer service. Never have I been made to feel like my time is so valueless.
View full review
Review
#899348 Review #899348 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Late delivery
  • Dealing with staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Intimidating customer

Delivery of Samsung refrigerator from Lowes

2.2
Details
I will never buy another appliance from Lowes. Bought a refrigerator in June and the first one came in dented, second one dented but believe it or not, the 3rd one was ok. Hate their delivery. The head guy had an attitude. Took of the hinges of front door for clearance and also the door stop. Put the hinges on dining room chair and after then left, I noticed black grease on the upholstery. The door stop was never put back. Tried to start the ice maker but they had never turned on the water connection. Had to pull out the frig and turn the valve for the water on. I would rather pay more for an appliance and buy from a reputable store. Never again…..Lowes.
View full review
Review
#891924 Review #891924 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lousy service after the sale
Reason of review
Problem with delivery
Tags
  • Lowes terrible customer service