Product: Lowes Delivery Service Rating: 1 Star Clear all filters (76 of 324 reviews match)
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1.0
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Lowes - Farmville lowe's doesnt care about Customers (Goods Damaged)
Upon showing them location and the possible need to change the door configuration, they proceeded back to the truck to remove the non-boxed refrigerator. The item was moved (extremely tight move with the refrigerator touching the door frames and had to be nudged,...
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9 comments
Anonymous
#1419566

Well, dryer went out, no response from Lowes about this complaint, So to Sears I go to a hometown store. Service was great, purchased item.

A quality Kenmore not a cheap Roper!

Seem like Lowes would care? Think before you shop, if the town or store does not support your values or service expectations "SHOP ELSE WHERE"!

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Review
#1098470 Review #1098470 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
  • Cust
  • Delivery
Reason of review
Damaged or defective
Loss
$156
1.0
Details
I have been dealing with Lowes of Lynchburg Va for over 25 years. They have finally fell and hit there head. People let me tell you the new change they have let go of all there delivery drivers some were there 28 year's. The new company contracted X.P.O what a joke...
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Review
#1092423 Review #1092423 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • 40 years of doing business no more
Reason of review
that i will no longer do business there
1.0
Details
I purchased tile flooring and was told a few weeks after I had not ordered enough and would have to pay more to get the remainder of the tile. I questioned the employee about the square footage THEIR installation contractor quoted. I was then told I had ordered enough...
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Review
#1086878 Review #1086878 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
1.0
Details
New oven was delivered in damaged condition on 7/19. Mrg was to call me re new delivery date but this never happened. I called store the next day and found out that delivery of another over would be delivered on 7/31 which means that i can't finish the remodeling of my...
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1 comment
Anonymous
#1356418

You obviously had to order the oven. Do you think they delivered a damaged oven on purpose?

It takes time to get the oven from the manufacturer to deliver, so no they can't deliver it the next day.

Ho is not having the oven holding up the rest of the kitchen or keeping you from opening cabinet doors? Sounds like someone trying to make a mountain out of a molehill to me.

Review
#1076938 Review #1076938 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • See comment above
  • Lack of response from corporate lowes
  • Poor quality and poor customer service
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Deliver product or service ordered
1.0
Details
We were remodeling the kitchen & unfortunately, happened to order all the kitchen appliences from Lowe's online store.Their delivery date was anyway delaying our project but we made up our minds to wait. We got confirmations & calls before the delivery date about the...
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3 comments
Anonymous
#1498605

i am presently in that exact situation but have yet to figure out how to get a refund. i even had contact with them, with invoices to prove it, the day after it was supposed to be delivered.

they claimed their had been a mess up and it had not even shipped yet and then gave me a discount on it. when it still did not arrive, and no tracking information sent to me, i contacted them again, by phone, and they claimed it had already been delivered on the 9th but could not find any tracking information on it but still refused to give me a refund.

at this point i have reported them to the Attorney General of my state and have filed a complaint with the BBB to attempt to get my money back. no luck yet and i am not sure what to do next if ti does not work.

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Review
#1074879 Review #1074879 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details
ARE you fricking serious im supposed to wait all day at home in hopes my washer which lowes has my $500 cash already might come today. LOWES stole my money....... i have no product or any idea when i MIGHT get product........ i have emailed corp 4 times no repsonse. i...
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4 comments
tlamas
#1348467

our you just dont know the facts???? ummmm think about that!!!

maybe you should ask questions before you assume. you know that saying im sure. let me enlighten you.

i put $750 yes, i paid $500 for washer and they wasted my day telling it MIGHT come today. Meaning i had to stay home all day in hopes if would show up, as of now it hasnt'.

$250 is my daily wage. Time is $$$.. Lowes owes me my daily wage. get it now.

as far as what i wanted, i set up the delivery on 7/5 for saturday yet rec'd no call with time window. Last nite in there computer it showed it was to be delivered saturday 7/8. this morning it showed it was not to be delivered. ALL i wanted was clear answers as to when (what day, what window) i would be receiving the product I paid for.

making sense to you now.....

So basically you assumed and you were wrong. I did not expect to leave store wanting it to be on a truck headed to my house. I simply wanted answers. btw Lowes has already agreed they messed up and their trying to 1) figure out what happened 2) figure out when they can get it to me.

Im hoping by tomorrow to have an answer.

SEE ask questions and dont hide behind Anonymous.... Have a great day and thanks for your input :)

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Review
#1071596 Review #1071596 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Read the compliant tired of playing games
Reason of review
Problem with delivery
Loss
$750
Preferred solution
Deliver product or service ordered

Lowes - Website lies

1.3
Details
Ordering online for delivery WILL NOT be the next day!!! Make sure to call the store. Delivery is usually backed up a month.
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Review
#1064708 Review #1064708 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Not as described/ advertised
1.1
Details
The website and store pointing fingers at each other for botched appliance delivery.Guaranteed 24 hour contact was late, so what does that even mean? Website chat person said my day was available, but they claim the chat person has no real authority. They tried to...
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Review
#1064343 Review #1064343 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
1.0
Details
Purchased a clothes washer and gas dryer for original delivery date of Saturday, April 22, 2017.Called several days prior to push out delivery. I was given a new delivery date of Wednesday, May 3. On the original delivery date of April 22 I get a call from a guy...
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Review
#1042406 Review #1042406 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Got to home and they were GONE! Left a note and said they were at my home at 4:30 which was a LIE they called me at 4:55 stating they would be at my home in 15 mins. I was in the window of their 15mins. After all it took to get my Refrigerator delivered only to NOT have it and NOT have a Refrigerator at all! Thank you LOWES...
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1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund