Product: Lowes Delivery Service Rating: 2 Stars Clear all filters (45 of 324 reviews match)
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Lowes Delivery Service Review

2.2
Details
I bought a refrigerator on 12-15-15 it was delivered on 12-23-15. The delivery personnel could no get the ice maker to work and told us they would take care of it. Two weeks later I called back and they said service tech was coming to fix it then 2 weeks later I call back and they have ordered me a new refrig now here it is March 17 2016 and still nothing!!!!!
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Review
#811742 Review #811742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Budd Lake, New Jersey - Terrible Customer Service and Online Shopping NIGHTMARE

1.5
Details
I went to Lowes and got a nail in my tire 2x in 2 weeks. I went back and saw nails in the parking lot. I reported it and they refused to submit it to their insurance company. In the meanwhile I had ordered something from them online and it qualified for FREE shipping according to all of their criteria but they said I had to pick it up. Then the wrong item was put aside. They luckily had another but it took time to find. Then I went to order another item online which also qualified technically but it would not allow it. I called and they tried to charge me $65.00 for shipping for a $30.00 item! OMG! Even though they said it was an IT issue (the item should qualify!) When I call they always tell me someone will get back to me in 24 hours and they do not! Hours lost.... it is a comedy of errors there.
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Review
#743771 Review #743771 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Online shopping or parking lot maintenance
Reason of review
poor customer service, delivery issue, refusal to take claim for damage to car
Loss
$350
Preferred solution
Let the company propose a solution

Lowes Delivery Service Review

1.6
Details
Lowes does not deliver and install on time. Stove and dishwasher delivery a complete mess. Still have not received stove after a month, lost after being delivered to warehouse. DW installed after being lost twice. Corporate and local levels need new inventory control and a better level of customer service than the 3 Stooges variety. Disgusting. Going else where for needed refrigerator.
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Review
#673146 Review #673146 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.4
Details
Does Lowe's care? Store manager and department manager hide in the back while employees are left to shrug their shoulders and say wow that's really bad service but we can't think of offering a solution. So seven weeks (October 19th 2014)ago my wife paid in full for a...
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5 comments
Anonymous
#914465

It is not Lowes or the employees fault. Yes they should have kept you up to date on everything, but it is not the stores fault for not getting things shipped from the warehouse, or vendors when they are supposed to.

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Review
#566501 Review #566501 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lack of response
  • Attitude or customer service
  • Manager hides in back office
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
2.0
Details
I purchased 3 major appliances from Lowe's in Philadelphia Whitman Plaza store July 6, 2014. After receiving first my Range, which had to be returned for dents and scratches was delivered again with dents and scratches, and again with dents and scratches I gave up....
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Review
#555359 Review #555359 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE