Product: Lowes Delivery Service Rating: 1 Star Clear all filters (76 of 324 reviews match)
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Lowes - Delivery Service Review from Murrieta, California

1.0
Details
Ordered gas range and microwave almost a month ago. I was told that they will be delivered and installed in 7-10 days. Called 3 wks later and was told that the range has arrived and will be delivered and installed today 7.27.2015. Got kitchen ready then received a call at day of delivey that the range has not yet arrived and will not be delivered and no one knew why they said it was available when we called to follow up. Bunch of BS What the f@!k?! Why call at the day of delivery? Totally unacceptable!! Lowe's Winchester Temecula, Ca. This will be the last time I buying appliance from you!!! Get your act together!! Not the first time you've failed to deliver good customer service.
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Review
#671745 Review #671745 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Nashua, New Hampshire - Delivery never showed up

1.0
Details
Lowes scheduled my delivery for 7/4/15 between 8 & noon. They never showed. after several calls several cut offs the drivers lied about coming to my house twice and no one was home. we never left the house at 3:30 I finally got someone who really checked. the drivers rescheduled for 7/10. I won't be home. Very frustrating extremely poor service. Nashua NH store will never use them again. I cancelled the order. Now the want to do something to make it right. Too little too late. They need reputable drivers and people in the delivery dept. actual need to their job not just yes people to death or cut the phone connection.
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Review
#660837 Review #660837 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
do your job

Lowes has the WORST service I have ever encountered!!!!!!

1.0
Details
Purchase a Grill online a week ago, they call me to setup appointment for delivery and install. On the day of delivery they call to say they cannot install it. So I asked WHY is this the first I am hearing this, it has been a week passed and no call stating this. The person stated he will call his manager and get back... 7 hours later no call and no grill. I call the store and they act as through I didn't order anything. This is their 3 strike I am not spending any more $$$ in at Lowes.
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1 comment
Anonymous
#1004090

They ended up putting it together in the store and delivering but I must add they put it together with that clear protective tap on it so I had to take it apart to remove the tape AND when they delivered it the female was alone so her and I had to get this thing in my backyard. So I guess what I am saying I could have picked up the grill, put it together, and got it placed in my house myself and avoided the headache.

Review
#646510 Review #646510 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1101
Preferred solution
Let the company propose a solution
Tags
  • Installation
  • Grill Assembly

Lowes - Delivery Service Review from Philadelphia, Pennsylvania

1.0
Details
I purchased a washer AND dryer from lowes, they called telling me my order was ready to be shipped. The next day the delivery men came with only a washer. After an hour of being on the phone and getting no where I finally had to go to the store only to find out that the dryer I had already paid for was then sold and delivered to someone else! Three days later and MANY MANY frustrating calls from lowes and their delivery company we are finally getting our dryer. I would NEVER EVER purchase an appliance from lowes again. Their customer service has been horrendous and disappointing as we go to lowes frequently.
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Review
#611627 Review #611627 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Lowe's Edgewood, Georgia Service is Reprehensible

1.0
Details
My girlfriend's landlord ordered a washer/dryer for her at a recently leased condo. Two times a delivery time was given and two times no one showed. Requests were made to customer services and promises made to call back/fix the situation. Very poor results. On third try washer/dryer delivered but stacking kit not. Deliverer said would come back next day. What a crock. Never came and more requests just lead to more non response. Then the manager says after the landlord calls to pursue pressure on the service ok we'll call the tenant to see what and when we can do to remedy the situation. What time shall we deliver/install the stacking kit for you tomorrow Dec 16th? 9 am. What happens? The scheduling recording calls to say between 5 and 7 pm. Why not say I don't give a ***. This kind of service makes you want to put Lowe's out of business. It is so disrespectful. Very low in value. It would have been better to rent a Uhaul, picked it up, and install it yourself. It's like the lowest form of service possible to even be a service.
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1 comment
Anonymous
#917258

I apologize for the inconvenience you experienced with Lowes' delivery. Our company, XPO Last Mile, has service providers that are responsible for the deliveries in your area.

We are committed to making things right.

If possible, could you please e-mail me your name and any shipment information you were given for the delivery? You can e-mail me at Jackie.workmon@xpolastmile.com.

Again, I am sorry for the inconvenience.

Best Regards,

Jackie

XPO Last Mile

Review
#570520 Review #570520 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service received
Reason of review
Problem with delivery
Preferred solution
Please don't be such a non chalant won't do what you're supposed to delivery company.
1.0
Details
I bought a new fridge and had to wait three weeks for delivery. They brought it to my home and said they could not bring it into my house because the stairway was too narrow.(3 steps). I suggested they remove the two doors and bottom freezer drawer. They said the...
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5 comments
Anonymous
#886390

The issue has been resolved.

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Review
#535934 Review #535934 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered