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Do not get appliances delivered | Lowes in Westland, Michigan

Do not get appliances delivered - Lowes
Do not get appliances delivered - Lowes
Ordered 4 appliances for kitchen. Delivery guys rude and angry. Left dishwasher in box in livingroom. Refrigerator and stove loaded with plastics, tapes and styrofoam . One delivery guy told me products would be damaged in a fit of anger. He wad correct. Stove has huge dent. They did not make sure things worked like Lowe's website promises. On way out they threw heavy water hookups on flat stove top. Do not get appliances delivered by Lowe's.
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Review
#1745305 Review #1745305 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Convenient
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Delivery Problem
1.0
Details
I will never again buy from Lowes! We purchased a refrigerator on Black Friday. We were told there was one in stock in the area and that it was ours. Two weeks later during the delivery window, we were informed they did not have our refrigerator in stock. We called the...
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1 comment
Anonymous
#1795986

WHEN ARE THEY GONNA BRING BACK LIME FLAVORED SKITTLES? THEY WERE MY ABSOLUTE FAVORITE OF THE BUNCH!

Review
#1737629 Review #1737629 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Multiple problems with delivery, being sold a product you don’t have, and zero follow up.
Loss
$600
Preferred solution
Price reduction
Tags
  • Lowes Can Care Less

Poor service | Lowes in Newport News, Virginia

1.8
Details
I have been on line for more than an hour holding to try to get some sort of resolution to my problem. The only reply I am getting in my call will be answered in 7 minutes This is the worst service ever I will have to go to the store just to speak regarding my problem!!!!!
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Review
#1734011 Review #1734011 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Nice salesmen
Cons
  • Products payed for and have not received it
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service And Delivery
  • Delivery And Shipping

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details
I purchased a washer and dryer set at Lowes and requested delivery. The delivery date was set for December 8th. On December 7th I receive an email stating that the delivery would now be on December 11th. I'm a laid back person so it wasn't a big deal. On the 11th I...
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Review
#1729682 Review #1729682 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
There is nothing that Lowe's can do. I will shop elsewhere from now on.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This has been a complete *** show. Went to the store and ordered a fridge on the order of several thousand dollars. First time delivery--damaged. It had to be returned. The drivers noticed it, not me. It has been an absolute nightmare trying to get them to return with...
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1 comment
Anonymous
#1788689

Have you ever stopped to think that they don't have a lot of $3,000 refrigerators sitting around the store in stock. Having sold appliances my guess is that the delay is the manufacturer isn't delivering to them when expected.

I'll even speculate further and guess the refrigerator is made by one of the Korean manufacturers.

If their US warehouses are out of stock you'll be waiting for the next boat load to come from Korea. Unfortunately they aren't very good about communicating these delays to the stores.

Review
#1729077 Review #1729077 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • I also bought a snowblower--used the lowes rental truck
Cons
  • Delivery service is horrible
Reason of review
Problem with delivery
Preferred solution
Get a different delivery service
Tags
  • Move It Yourself If Possible

Go to a different retailer | Lowes in Southwest Orange, Florida

1.0
Details
Do not purchase anything that must be delivered from Lowes. The 3rd party delivery company is awful. My delivery was scheduled for one day then changed to another day. I was told item would be delivered between 12 and 4 pm. I was called around 2:30 pm and informed delivery was running late but would be delivered by 6 pm. I was told the driver had only 2 stops in front of me. At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous. I've been forced to give up a beautiful day waiting for a product I spent $2300 on.
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1 comment
Anonymous
#1781672

Most big box stores use a 3rd party delivery service. You are better off purchasing from a local dealer with their own trucks and drivers. Expect to pay a little more as there is a cost to having your own trucks and employees to make these deliveries.

Review
#1715506 Review #1715506 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety of products
Cons
  • Costumer services
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Service | Lowes in Inverness, Florida

1.0
Details
Purchased a refrigerator 9/9. Was to be delivered 10/8 They called to say it won't be delivered until the 10/18. But it might be delivered 10/17 today. We called to see what time today and they're looking for the information now and are going to call back later. Not happy with there lack of service. Never again. Wish we had a Menards in Florida.
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1 comment
Anonymous
#1763037

I can guarantee you that Menards has plenty of delivery problems as well. When you order an appliance that is coming from the manufacturer delivery times can be unpredictable.

If they have it in their warehouse it will typically get to the store within a week. If not it will be backordered and the store won't know about it until the truck arrives. The manufacturers aren't much help in letting the store know when it will show up and you just have to wait until it finally arrives. Menards doesn't have their own delivery service.

They contract with independent haulers and you are at their mercy as to whether they will show up on time or not. Most will bring your appliance in on a 2 wheeler rather than carrying it in risking damage to your flooring.

Review
#1682389 Review #1682389 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Delivered services are worst I ever have | Lowes

1.0
Details
buy a shed and I stil wainting to may excuses and still don't have my delivered my name is luisa carrasquillo hope any body will helps
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1 comment
Anonymous
#1756754

I Cannot understand What your complaint is about.

Review
#1670277 Review #1670277 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Irresponsibility
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Local Lowe's store is a total joke | Lowes in Crestview, Florida

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Lots of online appliances
  • Variety
  • Selection
Cons
  • How my order was handled
  • Untrained salesperson
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

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Service sucks | Lowes in Dublin, Ohio

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service