Product: Lowes Delivery Service Clear all filters (320 of 320 reviews match)
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Lowes - Online furniture order

1.0
Details
I will never use lowes again for an online furniture purchase. When you order from "Lowes" you are actually getting furniture from a vendor and a random delivery company. No one has any information about anything in regards to when it will be delivered I have talked to 3 different customer service individuals, all said sifferent things. The "lowes tracker" is totally not helpful. It currently says my almost 5,000 dollars worth of outdoor furniture has been delivered when in fact it has not and no one knows where it is. Do not order online from Lowes.
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1 comment
Anonymous
#1748094

Experienced the same, never again

Review
#1652171 Review #1652171 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Already stated above
  • No delivery of purchased product
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • poor accountabilty
  • Lowes Subcontractors
  • Poor Servive

Lowes - Delivery is horrible

1.0
Details
After 7:00 pm no delivery yet. Emptied refrigerator twice. Oh God never again!
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1 comment
Anonymous
#1748095

same here- never ever again.

Review
#1651353 Review #1651353 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Still waiting 1 week later

My daughter ordered a washer and dryer over a week ago.. no one ever showed up to deliver on the scheduled date, no phone calls, zero communication. She finally got someone to set up delivery for today. She had to be out of town today, so I told her I would sit and wait. No one ever called her to give her a delivery window, so she called them. First they couldn’t find where she even had an order. Then magically said it was on the truck to be delivered today “midday” so here I sit waiting,.. it’s now 4 pm and nothing I am getting ready to replace all of my kitchen appliances.. you know where I WONT be shopping ...
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2 comments
Anonymous
#1748096

Same here- cancelling order and will purchase from local independent for the same price. Pissed we did not do that in the first place. Lowes never ever again.

TeenyNewt
#1747929

I had exactly the same experience with a dishwasher. I thought the problem was my local store, but apparently it’s Lowe’s.com that is the problem.

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Review
#1648027 Review #1648027 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
My wife and I came into our Loews to purchase a washer and dryer, seems simple, BUT! We were told sorry, but the Washer and Dryer you need is not available in the McDonough, GA store. We were given two other stores Newnan and Stockbridge to call for dryer and washer....
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Review
#1636380 Review #1636380 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Products
Cons
  • Sence of urgency family days without w &d and counting
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Non Caring
2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the...
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction
1.0
Details
My son (in Denver) ordered a Weber grill be delivered for my birthday last Friday ( in Tampa Bay). I called Lowe's and they said delivery vendor would call me. My son called and he said the grill would be delivered today between 12 and 4. It's now midnight. My son...
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2 comments
Anonymous
#1748098

Lesson learned Lowes is pathetic

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Review
#1634563 Review #1634563 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • I like low
Cons
  • Delivery issues quality recent
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution
1.0
Details
Delivery driver was rude and unwilling to set up fridge on a simple concept. So now waiting for redelivery as I speak. One would think that we would be first delivery after numerous complaints. But no. Still waiting and had to cancel plans that my wife and kids had...
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2 comments
Anonymous
#1731306

Probably a infirm person who can’t open the fridge door without help. Which is why they pressed the delivery driver to instal for them.

When told that magic word NO, they had a conniption fit. Let me guess the delivery driver was “rude” because they didn’t instal your refrigerator. Well elderly ppl that’s NOT HIS JOB!!!!!

They bring it to your property, YOU have to instal it yourself if you didn’t PAY for a install. I find it highly disturbing that my fellow human beings could be so trashy!!

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Review
#1619711 Review #1619711 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Price reduction
3.0
Details
Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly...
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2 comments
Anonymous
#1727962

It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.

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Review
#1613167 Review #1613167 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Good selection of products
Cons
  • Overcharging for deliver
  • Overcharging for deli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund
1.0
Details
Worst extended warranty never buy it half the stuff you try and get fixed they won’t.Total liars and please note I do love the store but the warranty is from another company that won’t honor mething little like a flat tire
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1 comment
Anonymous
#1721667

People rarely need to use the extended service plans they purchase. You have obviously made use of more than one if they have taken care of half of your claims. And since they have covered half of your claims they aren't totally worthless.

Review
#1599021 Review #1599021 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Warranty issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.3
Details
Spent 400$ on a fan online, estimated day of delivery was 5 days later. Gave me no option to accelerate the date. Come to find out it wont even be delivered by the date they estimated.
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1 comment
Anonymous
#1720981

What was falsely advertised? It doesn't seem you are even posting a valid complaint.

You clearly say they gave you an "estimated" date for delivery. They didn't give you a guaranteed or promised date.

Review
#1597754 Review #1597754 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lack of calling us to confirm or change delivery