Product: Lowes Delivery Service Clear all filters (336 of 336 reviews match)
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Lowes in Southwest Orange, Florida - Go to a different retailer

1.0
Details
Do not purchase anything that must be delivered from Lowes. The 3rd party delivery company is awful. My delivery was scheduled for one day then changed to another day. I was told item would be delivered between 12 and 4 pm. I was called around 2:30 pm and informed delivery was running late but would be delivered by 6 pm. I was told the driver had only 2 stops in front of me. At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous. I've been forced to give up a beautiful day waiting for a product I spent $2300 on.
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1 comment
Anonymous
#1781672

Most big box stores use a 3rd party delivery service. You are better off purchasing from a local dealer with their own trucks and drivers. Expect to pay a little more as there is a cost to having your own trucks and employees to make these deliveries.

Review
#1715506 Review #1715506 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety of products
Cons
  • Costumer services
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Inverness, Florida - Service

1.0
Details
Purchased a refrigerator 9/9. Was to be delivered 10/8 They called to say it won't be delivered until the 10/18. But it might be delivered 10/17 today. We called to see what time today and they're looking for the information now and are going to call back later. Not happy with there lack of service. Never again. Wish we had a Menards in Florida.
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1 comment
Anonymous
#1763037

I can guarantee you that Menards has plenty of delivery problems as well. When you order an appliance that is coming from the manufacturer delivery times can be unpredictable.

If they have it in their warehouse it will typically get to the store within a week. If not it will be backordered and the store won't know about it until the truck arrives. The manufacturers aren't much help in letting the store know when it will show up and you just have to wait until it finally arrives. Menards doesn't have their own delivery service.

They contract with independent haulers and you are at their mercy as to whether they will show up on time or not. Most will bring your appliance in on a 2 wheeler rather than carrying it in risking damage to your flooring.

Review
#1682389 Review #1682389 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes - Delivered services are worst I ever have

1.0
Details
buy a shed and I stil wainting to may excuses and still don't have my delivered my name is luisa carrasquillo hope any body will helps
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1 comment
Anonymous
#1756754

I Cannot understand What your complaint is about.

Review
#1670277 Review #1670277 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Irresponsibility
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety
  • Lots of online appliances
  • Selection
Cons
  • Lack of customer service
  • How my order was handled
  • Untrained salesperson
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

Lowes in Dublin, Ohio - Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes in Bald Eagle, Pennsylvania - Still not recieved purchase

purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
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Review
#1660034 Review #1660034 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price and selection
Cons
  • Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service

Lowes told us washer/dryer would be delivered today. 3 days in a row.

Absolutely the worst customer service we have ever experienced. Never again, will purchased form local independent.
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Review
#1654756 Review #1654756 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.2
Details
We decided to take the carpet out of our living room and hallway and replace it with the flooring. After a week or so of doing nothing, then saying that we hadn't paid for the purchase yet, which we had via the crdie card, we had to physically go back to the store and...
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Review
#1653229 Review #1653229 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Price reduction

Lowes - Wrong days of delivery or no delivery at all

Delivery scheduled on the 9/6/2019, tenant stayed all day at home , in fact delivery done the 9/7/2019 so, nobody at home...second delivery scheduled the next Wednesday and nothing, no truck...Called for a new delivery, waited 30mn and 45mn: they hanged up the phone twice. So, I have to do it again... Next time: HOME DEPOT.
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Review
#1653031 Review #1653031 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes - Online furniture order

1.0
Details
I will never use lowes again for an online furniture purchase. When you order from "Lowes" you are actually getting furniture from a vendor and a random delivery company. No one has any information about anything in regards to when it will be delivered I have talked to 3 different customer service individuals, all said sifferent things. The "lowes tracker" is totally not helpful. It currently says my almost 5,000 dollars worth of outdoor furniture has been delivered when in fact it has not and no one knows where it is. Do not order online from Lowes.
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1 comment
Anonymous
#1748094

Experienced the same, never again

Review
#1652171 Review #1652171 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No delivery of purchased product
  • Already stated above
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • poor accountabilty
  • Lowes Subcontractors
  • Poor Servive