Product: Lowes Delivery Service Clear all filters (324 of 324 reviews match)
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Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Selection
  • Variety
  • Lots of online appliances
Cons
  • Untrained salesperson
  • Lack of customer service
  • How my order was handled
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

Lowes in Dublin, Ohio - Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes in Bald Eagle, Pennsylvania - Still not recieved purchase

purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
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Review
#1660034 Review #1660034 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price and selection
Cons
  • Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service

Lowes - Online furniture order

1.0
Details
I will never use lowes again for an online furniture purchase. When you order from "Lowes" you are actually getting furniture from a vendor and a random delivery company. No one has any information about anything in regards to when it will be delivered I have talked to 3 different customer service individuals, all said sifferent things. The "lowes tracker" is totally not helpful. It currently says my almost 5,000 dollars worth of outdoor furniture has been delivered when in fact it has not and no one knows where it is. Do not order online from Lowes.
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1 comment
Anonymous
#1748094

Experienced the same, never again

Review
#1652171 Review #1652171 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No delivery of purchased product
  • Already stated above
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • poor accountabilty
  • Lowes Subcontractors
  • Poor Servive

Lowes - Delivery is horrible

1.0
Details
After 7:00 pm no delivery yet. Emptied refrigerator twice. Oh God never again!
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1 comment
Anonymous
#1748095

same here- never ever again.

Review
#1651353 Review #1651353 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Still waiting 1 week later

My daughter ordered a washer and dryer over a week ago.. no one ever showed up to deliver on the scheduled date, no phone calls, zero communication. She finally got someone to set up delivery for today. She had to be out of town today, so I told her I would sit and wait. No one ever called her to give her a delivery window, so she called them. First they couldn’t find where she even had an order. Then magically said it was on the truck to be delivered today “midday” so here I sit waiting,.. it’s now 4 pm and nothing I am getting ready to replace all of my kitchen appliances.. you know where I WONT be shopping ...
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2 comments
Anonymous
#1748096

Same here- cancelling order and will purchase from local independent for the same price. Pissed we did not do that in the first place. Lowes never ever again.

TeenyNewt
#1747929

I had exactly the same experience with a dishwasher. I thought the problem was my local store, but apparently it’s Lowe’s.com that is the problem.

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Review
#1648027 Review #1648027 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
My wife and I came into our Loews to purchase a washer and dryer, seems simple, BUT! We were told sorry, but the Washer and Dryer you need is not available in the McDonough, GA store. We were given two other stores Newnan and Stockbridge to call for dryer and washer....
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Review
#1636380 Review #1636380 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Products
Cons
  • Sence of urgency family days without w &d and counting
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Non Caring
2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the...
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction
1.0
Details
My son (in Denver) ordered a Weber grill be delivered for my birthday last Friday ( in Tampa Bay). I called Lowe's and they said delivery vendor would call me. My son called and he said the grill would be delivered today between 12 and 4. It's now midnight. My son...
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2 comments
Anonymous
#1748098

Lesson learned Lowes is pathetic

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Review
#1634563 Review #1634563 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • I like low
Cons
  • Delivery issues quality recent
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - Shark vacuum

3.7
Details
Last week I ordered a shark vacuum online. After doing lots of research, I found Lowe’s had a good price. I received an email notification within a few hours that it was shipped. It was received promptly. Great online shopping experience for me! Like
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Review
#1622845 Review #1622845 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Great products
Reason of review
On time delivery