Product: Lowes Delivery Service Rating: 1 Star Clear all filters (79 of 335 reviews match)
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Lowes in Inverness, Florida - Service

1.0
Details
Purchased a refrigerator 9/9. Was to be delivered 10/8 They called to say it won't be delivered until the 10/18. But it might be delivered 10/17 today. We called to see what time today and they're looking for the information now and are going to call back later. Not happy with there lack of service. Never again. Wish we had a Menards in Florida.
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1 comment
Anonymous
#1763037

I can guarantee you that Menards has plenty of delivery problems as well. When you order an appliance that is coming from the manufacturer delivery times can be unpredictable.

If they have it in their warehouse it will typically get to the store within a week. If not it will be backordered and the store won't know about it until the truck arrives. The manufacturers aren't much help in letting the store know when it will show up and you just have to wait until it finally arrives. Menards doesn't have their own delivery service.

They contract with independent haulers and you are at their mercy as to whether they will show up on time or not. Most will bring your appliance in on a 2 wheeler rather than carrying it in risking damage to your flooring.

Review
#1682389 Review #1682389 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes - Delivered services are worst I ever have

1.0
Details
buy a shed and I stil wainting to may excuses and still don't have my delivered my name is luisa carrasquillo hope any body will helps
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1 comment
Anonymous
#1756754

I Cannot understand What your complaint is about.

Review
#1670277 Review #1670277 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Irresponsibility
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes - Online furniture order

1.0
Details
I will never use lowes again for an online furniture purchase. When you order from "Lowes" you are actually getting furniture from a vendor and a random delivery company. No one has any information about anything in regards to when it will be delivered I have talked to 3 different customer service individuals, all said sifferent things. The "lowes tracker" is totally not helpful. It currently says my almost 5,000 dollars worth of outdoor furniture has been delivered when in fact it has not and no one knows where it is. Do not order online from Lowes.
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1 comment
Anonymous
#1748094

Experienced the same, never again

Review
#1652171 Review #1652171 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No delivery of purchased product
  • Already stated above
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • poor accountabilty
  • Lowes Subcontractors
  • Poor Servive

Lowes in Sarasota, Florida - Delivery nightmare

1.2
Details
Delivery came at 9:30 pm. The owls, possums and raccoons help me accommodate these men. Do you see anything wrong here? This is far from normal. Never again !
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1 comment
Anonymous
#1746462

Unfortunately there are far too many customers that aren't ready for their deliveries and cause unexpected delays in a delivery schedule. Drivers may get sick or not show up for work.

Most people would rather accept a delivery late in the evening rather than having to reschedule the delivery for another day.

I worked for another home center and we lost a driver during the peak season of the year which threw things behind. Given an option customers would rather have their products show up at midnight than another day.

Review
#1651586 Review #1651586 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Delivery is horrible

1.0
Details
After 7:00 pm no delivery yet. Emptied refrigerator twice. Oh God never again!
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1 comment
Anonymous
#1748095

same here- never ever again.

Review
#1651353 Review #1651353 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Clearwater, Florida - Disappointed

1.0
Details
My son (in Denver) ordered a Weber grill be delivered for my birthday last Friday ( in Tampa Bay). I called Lowe's and they said delivery vendor would call me. My son called and he said the grill would be delivered today between 12 and 4. It's now midnight. My son called again and they told him it was delivered and signed. by a person called "no'. The question now, does my neighbor have a new grill for my birthday. Will I get invited to their house for the cookout.I now have to cancel the party at my house tomorrow.
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2 comments
Anonymous
#1748098

Lesson learned Lowes is pathetic

Anonymous
#1738459

Why on earth would you invite a bunch of people for a cookout before you had a grill in your possession? Even if it had arrived on time what if there was a problem with it and it didn't work properly.

The real issue is where is the grill? Your son should file a dispute with his credit company if Lowes doesn't produce the grill.

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Review
#1634563 Review #1634563 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • I like low
Cons
  • Delivery issues quality recent
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution

Lowes - Lowe’s can’t carry it out of the store don’t buy it

1.0
Details
Delivery service NOT Information NOT Phone answering in the store NOT
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Review
#1630716 Review #1630716 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery business

Lowes in Mantua, New Jersey - Horrible experience with delivery

1.0
Details
Delivery driver was rude and unwilling to set up fridge on a simple concept. So now waiting for redelivery as I speak. One would think that we would be first delivery after numerous complaints. But no. Still waiting and had to cancel plans that my wife and kids had planned on my one day off from work. Thanks for being so customer friendly. Tired of apologies. Action speaks louder then words
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2 comments
Anonymous
#1731306

Probably a infirm person who can’t open the fridge door without help. Which is why they pressed the delivery driver to instal for them.

When told that magic word NO, they had a conniption fit. Let me guess the delivery driver was “rude” because they didn’t instal your refrigerator. Well elderly ppl that’s NOT HIS JOB!!!!!

They bring it to your property, YOU have to instal it yourself if you didn’t PAY for a install. I find it highly disturbing that my fellow human beings could be so trashy!!

Anonymous
#1731265

That's why he is a delivery driver and not an installer. Pretty simple concept to grasp. If you wanted it installed and not just delivered, you should have paid the extra installation fee and Lowe's would have sent an installer.

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Review
#1619711 Review #1619711 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Price reduction

Lowes in Heidelberg, Pennsylvania - Terrible

1.0
Details
Worst extended warranty never buy it half the stuff you try and get fixed they won’t.Total liars and please note I do love the store but the warranty is from another company that won’t honor mething little like a flat tire
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1 comment
Anonymous
#1721667

People rarely need to use the extended service plans they purchase. You have obviously made use of more than one if they have taken care of half of your claims. And since they have covered half of your claims they aren't totally worthless.

Review
#1599021 Review #1599021 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Warranty issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - False Advertising and estimated arrivals

1.3
Details
Spent 400$ on a fan online, estimated day of delivery was 5 days later. Gave me no option to accelerate the date. Come to find out it wont even be delivered by the date they estimated.
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1 comment
Anonymous
#1720981

What was falsely advertised? It doesn't seem you are even posting a valid complaint.

You clearly say they gave you an "estimated" date for delivery. They didn't give you a guaranteed or promised date.

Review
#1597754 Review #1597754 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lack of calling us to confirm or change delivery