Product: Lowes Delivery Service Rating: 2 Stars Clear all filters (44 of 321 reviews match)
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Rating:
2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the...
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction
1.7
Details
I am a commercial customer, I spend thousands in this story for the last few months, I ordered kitchen cabinets on 12/2/2018, and order my appliances on the last day for the rebate on 12/5/2018, spend over $4,000.00, and there should be a $600 rebate, never receive the...
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1 comment
Anonymous
#1638800

I filled out the I'd # and the other info for the $300 but the sureynever did come up is this scam?

Review
#1460305 Review #1460305 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Renee sibley in the story is very nice and knowlegable
Cons
  • Delievery department is the worst i ever deal with
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.2
Details
We tried to schedule delivery for 3 days in the roll. my husband confirmed Sunday delivery between 12 -4. they called this morning to want to deliver between 10-2 but they came outside our house at 3 pm and knocked on the door without ringing door bell and they took a...
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Review
#1425584 Review #1425584 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Used to like their quality and brand
Cons
  • Bad communication and manager responses by jose
Reason of review
Problem with delivery
Loss
$1111
Preferred solution
Full refund
2.4
Details
While trying to coordinate the delivery of our replacement dryer (first one was broken), we have been struggling with their delivery people. First, they told us it will be there within a time frame so we planned our day around that. They call back during the day to say...
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8 comments
Anonymous
#1573249

Actually, they do have delivery people - hence, the Lowes truck and personnel wearing Lowes uniforms.

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Review
#1371455 Review #1371455 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Store manager and customer service at store
Cons
  • Delivery people suck
  • Delivery service and their customer care
  • Delivery service tell you one time and come hours early
Reason of review
Poor customer service
Preferred solution
Investigation into your Delivery Service complaints and create better policies and procedures. Very disappointed in Lowe's for this.
1.7
Details
Purchased a washer and dryer at LOWE'S OF DAVIE, FL - Store #3315. Scheduled delivery for Saturday. Spent the whole day wainting, they never showed up, didn’t even called. I called in middle of day and was told it would be delivered by end of day, which never happened....
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Review
#1365424 Review #1365424 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.4
Details
Lowes - Tile order all screwed up
Went with my mom to purchase tile for my house. My mom made the purchase for me and we specified that the tile would need to be delivered to my address. The staff told us they didn't have enough tile at the store to complete my order so they said they would call me...
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2 comments
Anonymous
#1566487

Update: today a staff from Lowes called and informed me that they had decided to refund my money. Then, she said that I could just pay for my order over the phone and that she would just pull my order from other stores and have them delivered.

This makes no sense to me at all. I had not asked for a refund although I had been damn tempted to. Why would they refund my money and then call me to ask me to pay for my order all over again? This sounded so shady and now I have a really bad feeling about this situation.

I only need three pallettes of tiles with matching dye lots, this shouldn't be this difficult to accomplish. Anyway, I told the staff that I would have to confirm that a refund had been sent and credited back onto my debit card before arranging to pay for the order all over again. I explained that I did not want to be charged twice for the same order. Well, I called my bank and the customer service rep with my bank informed me that a refund had not been credited to my account and that there was no refund pending from Lowes.

So, I called Lowes and asked to speak with the same staff member that had called me earlier to inform me about "the refund." apparently that staff was on a lunch break so I will have to try again later. I am so tired of dealing with this. Why cant they just get the order right, pull the correct 3 pallettes with matching dye lots, schedule the delivery with me, drop off the correct order to the correct house and also it would help out a lot if they sent a sober delivery driver.

The last delivery driver reeked of alcohol and sounded confused. To be continued

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Review
#1356630 Review #1356630 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Delivery

2.0
Details
Ordered a Samsung refrigerator a week ago, delivery dates get pushed back 3 times, the supervisor of delivery service states that lowes dont have there own delivery trucks and that its an independent contractor, states its out of his hands, then how can you Be a supervisor of delivery service If you have no control
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Review
#1356263 Review #1356263 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.7
Details

Update by user Sep 11, 2018

Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long. We have never seen 4 people crew...

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Review
#1351965 Review #1351965 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service is terrible
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
2.2
Details
Every interaction I have with this store results in something getting screwed up or lost. Very unorganized, unprofessional, and inept customer service. My last order for truck delivery has still not been delivered and everyone says they'll look into it and they never...
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3 comments
Anonymous
#1532444

THEY WOULDN'T GET AWAY WITH THIS IF PEOPLE WOULD STOP BUYING FROM THEM! JESUS PEOPLE! Get a clue.

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Review
#1320255 Review #1320255 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.5
Details
We ordered a washer and dryer from Lowe’s 10 days ago. Because Lowe’s no longer installs gas dryers my husband took the afternoon off for the delivery so he could install the gas dryer. The washer came with installation if we purchased the hoses. Lowe’s delivery called...
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2 comments
Anonymous
#1525595

No matter who you choose to use in the future you may have delivery problems there as well. Just look at the complaint boards for other stores.

There are too many things that can happen in a day to delay deliveries that unfortunately some people won't get exactly what they had expected.

Never take time off to install a product until you have it. Once you have it, take the next day off.

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Review
#1311945 Review #1311945 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery