Product: Lowes Delivery Service Rating: 3 Stars Clear all filters (36 of 320 reviews match)
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3.0
Details
Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly...
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2 comments
Anonymous
#1727962

It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.

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Review
#1613167 Review #1613167 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Good selection of products
Cons
  • Overcharging for deliver
  • Overcharging for deli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund
2.6
Details
I recently perchased a clearances fridge in perfect condition at Lowe’s. While strike one, I had to purchase it via the telephone the next day because no one would help me at the store. Over the phone the guy was amazing with his help! The Fridge would be here in two...
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1 comment
Anonymous
#1652730

If their customer service is so great why did you have to make your purchase over the phone the next day rather than being able to make the purchase when you made the trip to their store? If their service was great they would take care of people when they took the time to come into the store and make a purchase rather than having to sit around on the phone talking to people who are buying products on the phone because the couldn't get helped when they were in the store.

Review
#1481819 Review #1481819 is a subjective opinion of poster.
Service
Lowes Delivery Service
3.3
Details
Purchased John Deere e170 this spring. It was delivered with missing front bumper. Called customer service about once a month they always say would you like someone to call you. Then the company says they it’s going to be shipped ot you. It’s now December about 7 month...
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1 comment
Anonymous
#1612232

Tip for the future: Always look over your deliveries before you sign for them. If you find it damaged of parts missing, do not accept delivery and have the delivery drivers take it back.

Don’t listen to the delivery people when they say “call the store and they will bring the missing part out”, they don’t work for Lowe’s and just don’t want to load it back onto the truck.

Believe it or not, the process for replacing the whole machine is easier than getting a missing part. It’s the same for all Big Box retailers.

Review
#1422052 Review #1422052 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer servie
  • Unprofessional managers and contracors
Reason of review
Poor customer service
Loss
$80
3.0
Details
Honestly go to Home Depot and save yourself the hassle! I made a big purchase of 4 appliances 3 months ago ($3,000 approx). Ever since, I’ve contacted Lowe’s 8 different times about different mistakes that they’ve made to my initial order. Worst of all? I haven’t even...
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5 comments
Anonymous
#1684704

Home Depot, and the appliance deliverer/installer(Temco) they use in California are just as bad or worse. I am in the middle of a NIGHTMARE experience where the Temco installers did not tighten the water supply line to our new dishwasher and our kitchen flooded.

Two weeks later still trying to resolve with Home Depot. I may write my own review of Home Depot /Temco when all is done.

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Review
#1369529 Review #1369529 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
3.2
Details
We ordered patio pavers a week ago and cant seem to get a delivery date. Our online order confirmation says we should have received the order the next day. We have called numerous times only to get disconnected or shuffled around thru numerous different departments...
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Review
#1349871 Review #1349871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.8
Details

Update by user Sep 02, 2018

------------- 9/2/18 1209PM: Joe received a call saying that the delivery guys were 30 minutes away so we rushed down to the house. I will admit that I thought it was a scam.

The truck arrived at 1053AM. By 1133AM the fridge was installed and the delivery guys gone so...

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3 comments
Anonymous
#1611465

By letting me know to never shop there!

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Review
#1344612 Review #1344612 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Read what i wrote
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Deliver product or service ordered
Tags
  • Misinformed Staff
  • Bad Delivery Experience
  • Missing Truck
3.0
Details
I moved into a new apartment and needed a stove. I ordered my stove from lowes online June 27th. Delivery would be the 15th of July, which was longer then I wanted to wait, but the stove was a good price, so I waited. Then I got the email saying "get excited" your...
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Review
#1311459 Review #1311459 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Resolved
3.2
Details

Update by user Jun 17, 2018

The local Lowes store was able to deliver on the 16th, apparently as an extra delivery for that day.

Update by user Jun 17, 2018

A short update. After filing a complain through their customer service, the store called me and - magically - the decking material did fit on their box truck and they...

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Review
#1281461 Review #1281461 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • How they have handled this situation
  • Delivery service did not show up when scheduled
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Price reduction
2.8
Details
store to purchase a grill . The salesman gave me his card with a part number on it told me to go to the cashier .We followed his directions the poor cashier was confused told us to go back to the salesman he needs to give you an invoice .It took an embarrassing half...
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Review
#1269557 Review #1269557 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Products
Cons
  • Poor service and rude employees
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
3.1
Details
I ordered a range online. I was told in store that they can not connect propane range. Ok understand. Asked how delivery was handled so that I could arrange gas company to do connect. Well I receive email telling me it would be delivered 5/3 and that they would call...
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Review
#1248959 Review #1248959 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue