Product: Lowes Delivery Service Rating: 4 Stars Clear all filters (11 of 321 reviews match)
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Rating:
4.3
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Update by user Apr 06

This happened at the Cornwall store...I am 81 years old and don’t have a lot of time and energy left to jerk around with this kind of stuff. As an organization that’s always spouts the satisfaction guarantee slogan, your aren’t “walking the talk” in my case.... Bob

Original review posted by user Apr 06

Hi, my name is Bob Earle ID# 02713 3422 078 On March 19th of this year I bought a garden shed from your Cornwall store and paid a delivery charge scheduled for April 28th. Yesterday (April 5th) I went to the store to buy material (approx. $100) and requested it be...
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1 comment
Anonymous
#1670292

Did you ever stop to think that the materials you wanted to add to the delivery are coming from a different source than the shed? Delivery trucks don't run free.

They have to pay for the truck, fuel, insurance, a driver, someone to schedule the delivery and load the truck. If the delivery has to come out on a different truck you need to pay the fee for the second truck, Believe it or not, deliveries are not a money making proposition for most stores.

Review
#1508634 Review #1508634 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Freidliness
  • Staff assistance
Cons
  • Delivery system
Reason of review
Order processing issue
3.6
Details
18, 2018 at 6pm at Lowes Store located at Kingsley Avenue, Orange Park, Fl 32073. The original schedule date was on Feb. 27, 2018 between 7-9pm. While we are at work they claimed they arrived in the house at around 4:30 pm. They leave a message to the front door...
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1 comment
Anonymous
#1440585

I am in the same boat! Order online and Lowe's told us different stories "4 time"!

It is delaying the kitchen project almost a month. We are still waiting for the kitchen sink to arrive.

The Lowe's promise the delivery to our house yesterday and it didn't delivery yesterday!Lowe's! Listen, you won't get our business anymore!

Review
#1200763 Review #1200763 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Service
  • Personnel not knowing what to do or there jobs
  • Very frustrating
Reason of review
Problem with delivery
Loss
$1000
Tags
  • Lowes Very Poor Customer Service
4.2
Details
Seems like every time we have a Lowe’s delivery they call and tell us their truck broke down!And to add insult on injury we have already waited the entire day! So the driver tells us we need to call the store right away and reschedule a new delivery date. So we call,...
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Review
#1187674 Review #1187674 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • That they are close
Cons
  • Delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
3.9
Details
We currently have a project under rehab.We ordered materials needed ahead of time to be delivered to job site. Original day of delivery was 1/24. Around 2pm, I called the store and ask about our delivery time just to find out It wasn’t on schedule to be delivered and...
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Review
#1178876 Review #1178876 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
3.5
Details
Went to local @Lowe's Home ImprovementPottsvillePennsylvania (store #553) today to finalize $845 kitchen floor installation. Not only was @Lowe's providing the material but also the installation. I was told that I'd be called to pick up the material once it arrived....
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1 comment
Anonymous
#1379995

Yeah those self service DIY store really suck when it comes to providing service, don't they?

Review
#1115169 Review #1115169 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • floor installation
3.5
Details
Patio block that was to be delivered first as stated above. Lowes just called said they can not deliver it today because the order is not together and the truck driver can not wait. I will never do business with lowes again. Local companies may cost a little more but...
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1 comment
Anonymous
#1371224

Yup! If you are lucky enough to still have a locally owned company that can do it, then i highly recommend buying from them. They usually will be much more appreciative of your business than the third party delivery service that Lowe's uses to keep their prices low and their profits high.

Review
#1103200 Review #1103200 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
3.6
Details

Update by user Sep 07, 2017

there has been no answer to my complaint as of this day

Original review posted by user Sep 01, 2017

I had to take a day off work for this delivery and it didn't show until Sat evening. This is a very poor way to treat your customers. I use my Lowes credit card and now I am very worried to use it again. Is this normal and why did I have to call and not someone at...
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3 comments
Anonymous
#1380056

A promise is a promise. How lame to make excuses for poor service and outright lies.

We have had Lowes blow at least 5 delivery dates. They fail far more often than they follow through.

Never again.

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Review
#1095373 Review #1095373 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • That they are close
Cons
  • Delivery service
  • Gave us the run around
Reason of review
Fair pricing
Resolved
3.5
Details

Update by user Jul 21, 2017

After repeated calls and emails. I finally got a call that the frig was on its way to my house.

But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!

Original review posted by user Jul 19, 2017

If for any reason you require further assistance, please feel free to let me know by replying to this email and I will respond at the earliest possibility. Best regards, Mark O. Lowes Customer Care I wouldn't be contacting them if I had the product looking where it is...
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2 comments
Anonymous
#1380060

I can help . Avoid buying from Lowes. The delivery people are hideous.

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Review
#1076513 Review #1076513 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety and quality of plants
  • Cashier very nice and friendly
  • Staff
Cons
  • Delivery prblems
Reason of review
Problem with delivery
Loss
$898
Preferred solution
Deliver product or service ordered
Tags
  • Refrigerator Delivery Lowes
3.6
Details
Made an order on Sat 7/8.They scheduled it for delivery and took payment for delivery knowing that they didn't have the merchandise in the store. The problem with that is I asked if it was in stock before purchasing. They delivered 1/5th of the order and said too bad...
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Review
#1075178 Review #1075178 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Could care less about inconvenience to customer after the sale
  • Not truthful
  • Lack of service and followup
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Delivery Service Review

3.5
Details
Still waiting a month after dishwasher was ordered. No contact from lowes. Called them and they had no excuse for wait time. Spent thousands on several lowes purchases and installations. Home Depot from now on. Still washing by hand.
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Review
#948278 Review #948278 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service