Product: Lowes Delivery Service Rating: 5 Stars Clear all filters (6 of 338 reviews match)
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Lowes in Newburgh, New York - Refrigerator never delivered

5.0
Details
Took 3 weeks to get a refrigerator delivered and it never arrived. Spent 6 hours waiting. Numerous phone calls to the store and also the delivery company, which meant hours on the phone. I was told several times it was on the truck, but driver was late. After reaching corporate Lowes i find out it was never put on the truck. Lie after lie from lowes customer service. Beyond furious with this shoddy service.
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Review
#1265613 Review #1265613 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Lackluster delivery service

4.5
Details
Ordered fencing and post. Delivery date set for Sunday, they called to say they didn't have the proper truck to deliver 8 boxed 4 by 6 panels. Reschedule from Sunday to Thursday. No pre delivery call to give me a two hr window. I called and they said the fence didn't arrive until Wednesday. I'd get mine delivered around 1pm. 6:30 pm truck showed up but didn't bring the post. Everyone at Lowe's was very helpful and professional, I can only imagine what it takes to coordinate this stuff. But wow, i wasn't their first customer. I won't be home tomorrow to wait all day so I'm going to the store to pick up the fence post with a SUV. Hoping they at least refund my delivery charge of $80.
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Review
#1242016 Review #1242016 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Delivery Service Review

4.6
Details
Ordered new appliances three weeks ago and still waiting on a stove and dryer. Called customer service 9 times for any information and nobody knows all they told me was we'll look into it and call you back. I got my lowes credit card statement and im paying for something i dont have yet. Xo delivery is the worst, they left me waiting 3 times and didnt show up. Customer service is very rude and could care less about my issues. Im now drying clothes on a clothes line paying for a dryer i dont have. But they offere next day delivery!! 3 weeks and counting GET IT TOGETHER!!!
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Review
#996319 Review #996319 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality

Lowes in Covington, Georgia - Dump and run

5.0
Details
I purchased a upright freezer from Lowes. They delivered it today. They had me sign off as they were bringing it in the house. They set it down, plugged it in and walked out. When I looked at the scid/feet it was sitting on (placed on the freezer so a hand truck or fork lift can be placed under it), I was told they leave that so that it will be level. I returned to the store to inquire if they were to actually set it up or just dump it off the truck and run. The sales assoc. assured me they were to have set it up... The sales assoc. has placed a order for them to return tomorrow to remove the protective feet and level it. Now, that's two days wasted dealing with poor customer service. I have purchased a dishwasher to be delivered and installed this coming week. I was also going to purchase a stove and fridge... I'm wondering if I should cancel the dishwasher purchase and look elsewhere for the other appliances?
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1 comment
Anonymous
#1233726

I wouldnt get them. Never a good idea to let someone else do that for you. Let alone pay those ridiculous prices.

Review
#945751 Review #945751 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes Delivery Service Review

4.6
Details
Men from lowes delivered my appliances today,they were so nice and helpful,cant say enough good things about them.Thanks!
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Review
#909217 Review #909217 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Good customer service

Lowes - Patio Chairs Review from Cincinnati, Ohio

4.5
Details
Got a call the night before our scheduled delivery claiming the delivery truck was involved in an accident and totaled. Sadly the news never picked that up. Holiday weekend too. Hmmmmm
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2 comments
Anonymous
#1202942

I worked there around this time. There actually was an accident.

So not only did we really lose a truck around the holiday, we had 2 injured workers. People need to stop assuming.

Anonymous
#1183532

You must live in an extremely small, boring town if every vehicle that is totaled in an accident makes the news. More often than not the accidents that make the news involve fatalities. Being a Holiday weekend makes it even more believable that they had to cancel your delivery as it would have been harder to find a replacement vehicle on short notice.

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Review
#875980 Review #875980 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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