Product: Lowes Delivery Service Rating: 1 Star Clear all filters (76 of 324 reviews match)
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1.0
Details
Ordered a refrigerator online from Lowes and delivery services emailed me a delivery date of 12/20/18. After that delivery date passed w/o a frig., they now say the delivery won't happen until 1/30/19. Can you imagine waiting 2 months for a new frig. OMG. I won't be...
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1 comment
Anonymous
#1619184

It doesn't matter what retailer you buy from, if it isn't stocked in the store and they are depending on delivery from a manufacturers warehouse you may encounter delays. My guess is that you ordered either a Samsung or LG appliance.

If their warehouses are out of stock the have to wait for replenishment from the factory in Korea. Ships don't move very fast.

Review
#1432875 Review #1432875 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lied to me about delivery date
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.3
Details
So, I figured I'd check out Lowes. While on their site, up popped one of those folding ladders - something we had thought about buying for my pa-n-law for Xmas. I clicked on it, and it fit the bill, plus it was discounted from $149 to $89. I put it in my cart along...
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3 comments
Anonymous
#1617999

Have you tried calling customer care?

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Review
#1410547 Review #1410547 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Delivery was fast
Cons
  • Phone message said delivery fee would be 59 bucks
  • Actual delivery fee was 94 bucks plus tax
  • Did not make delivery fee clear
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Tags
  • Lowes Sucks
  • Unclear Delivery Fee
  • Excessive Delivery Fee
  • Stupid Company Policies
1.0
Details
Ordered a dryer over the phone and was told it could be delivered the next day and they would call approximately 30 minutes before delivery. My wife was home and had not heard from anybody by 1pm. We called and were told the dryer was not on the truck. We were not...
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Review
#1395317 Review #1395317 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Product and price
Cons
  • Customer service and delivery system
Reason of review
Problem with delivery
Preferred solution
Will not buy from Lowes again although I have a Lowes credit card
1.0
Details
The original delivery date was 9/30/18. Today is 10/13/18. That's 14 days. I ordered an electric stove to be delivered to one of our tenants. The order number is 356900168. A stove was delivered and it is damaged and it’s the wrong stove and it’s damaged. I was working...
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Review
#1381543 Review #1381543 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Nightmare
Cons
  • Inability to respond
Reason of review
Problem with delivery
Loss
$500
1.0
Details
We bought a whirlpool bathtub from Lowes in meyerland on 610 freeway in houston on September 9, 2018. It was suppose to be delivered on Thursday September 13, no one came out to deliver the bathtub. I tried calling the store no one answers the phone for the delivery...
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Review
#1357469 Review #1357469 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Run around

1.2
Details
My contractor ordered a Pella Storm Door to install. Each time he calls the store for a delivery date they tell him the next day. It’s been 3 weeks. How long does it seriously Take do get a storm door. This is ridiculous
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Review
#1351667 Review #1351667 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Totally dissatisfied with delivery

1.0
Details
Ordered a $5000 generator and paid for it to be delivered. Received txt telling me when it would be delivered. It was not delivered and no call or txt was received informing me it wasn’t going to be delivered. Only when i called was I informed it was going to be an extra week before it was delivered (if then). Totally dissatisfied with the “service” maybe Home Depot is the place to shop from now on. Don’t get suckered in go to Home Depot.
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Review
#1339313 Review #1339313 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Commack, New York - Horrible

1.0
Details
I purchased appliances for my new kitchen in 8/06/18 and i got confirmation the delivery date will be 08/22/18 so I called postponed delivery to 09/11/18 today I got email stating my delivery date is 10/25/18 so I called explain I need my appliances by September because I’m remodeling my kitchen they don’t care they bunch of jerks
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Review
#1324785 Review #1324785 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details
I ordered an in stock refrigerator, which Lowe’s advertised free shipping even to our small town. At time of purchase I was told guaranteed delivery of two weeks. The day before the delivery date I received a voice mail from there shipping department telling me it was...
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4 comments
Anonymous
#1534602

Somehow it is someone else's fault you *** up because you bought 150 lbs of beef for a freezer that you didn't have yet...

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Review
#1316092 Review #1316092 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details

Update by user Aug 29, 2018

They have done nothing to resolve my complaint and did not even question why I was cancelling MyLowes account. I have not returnded to any Lowes since the problem and now use Menards, Home Depot or Handyman Hardware.

Original review posted by user Jul 29, 2018

I placed a $2500 order for material in late April...
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Review
#1316085 Review #1316085 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution