Product: Lowes Delivery Service Rating: 3 Stars Clear all filters (36 of 324 reviews match)
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2.5
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Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming...
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Review
#1241973 Review #1241973 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Birds flying through their store
Cons
  • Virtually no response from lowes
  • Waiting for a delivery that never happened
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
2.5
Details
We ordered a shower door for our contractor to finish our bathroom remodel since Lowes had no door in store stock to meet our needs. The first order ended up in an empty box at the store with no shower door inside the box. That order was cancelled and a refund was...
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1 comment
h.kitchener
#1467807

Dispute the charge with your card company and buy an adjustable shower rod and curtain. Don't wait around for Lowe's to correct the whole problem.

Review
#1238726 Review #1238726 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Ease and location of the store
Cons
  • Delivery and refund problems
Reason of review
Problem with delivery
Loss
$800
2.5
Details
I purchased a Range, Over the range Microwave and a Dishwasher, all top of the line Stainless appliances. My order was placed on Feb 28th, the last day of the sale and I saved $650. Delivery was scheduled for March 10th. On Friday the 9th I called Lowes customer...
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1 comment
Anonymous
#1483981

I work in lowes delivery an we don’t schedule 7 to 11 at my store and all stores if you look on your paperwork it will say something like 8 AM till 9 PM at my store we call customers day before and I’m day of delivery we call customers let him know we are in route 30 minutes sometimes an hour ahead of time so customer can be ready if customer needs a certain time we do our best to for fill that need

Review
#1211450 Review #1211450 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
Loss
$400
Preferred solution
Somehow make good on the $400 I had to pay for taking my appliances out then having to reinstall them

Lowes - Delivery was a no show. The delivery person failed to call

2.7
Details
I ordered several appliances from Lowe’s and Delivery was a no show for the second time, and they failed to contact me. This has been a total disaster from the start. I’ll never buy from Lowe’s again.
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Review
#1140057 Review #1140057 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.6
Details
Lowes has me very upset!! I have bn waiting for my refrigerator to be delivered as promised for abt a week now. I called and talked to asst. Manager who did not seem to care! He did however get someone to my house with a damaged refrigerator. He promised me in a couple...
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Review
#1139456 Review #1139456 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.5
Details
The worst experience for an online purchase Ive ever made...too bad there isn't a minus rating - I bought a new refrig online.. cust service called set up a delivery for the following Sunday, Oct 15h, between noon and 4pm. A total of 3 days from purchase to delivery....
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1 comment
Anonymous
#1381368

Cheap refrigerator.

"Worst experience" ?

You haven't lived very long.

Prepare yourself for the future ; it will get worse.

Review
#1117172 Review #1117172 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Worst online purchase experience
  • Any part of the complete lack of follow up or follow through
  • I lost over 300 worth of food refrigerator never was delivered
Reason of review
Poor customer service
Loss
$300
Tags
  • Bad Customer Service And Delivery

Lowes - Paid fee and was told I could have it the next day,

2.5
Details
Three days later no delivery. Made many calls but had to go to the store. Computer shows the date which was the day of delivery I had to stay at home for 3 days waiting for delivery if I had not went to the store probably still be waiting.
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Review
#1115376 Review #1115376 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.8
Details
I FIRST BOUGHT A NEW WASHER & DRYER ON SEPTEMBER 6TH THEN THE NEXT DAY I CHANGED WHAT I WANTED TO ANOTHER BRAND HIGHER IN PRICE, I WAS GIVEN A N DELIVER DATE, WHICH DID NOT HAPPEN THEN I WAS GIVEN ANOTHER DELIVER DATE WHICH THEY BROUGHT OUT TWO DIFFRENT COLORS, THE...
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1 comment
Anonymous
#1377900

Good grief, OP, must you shout in all caps?

Review
#1113644 Review #1113644 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Bad customer service and rude manager and installer
  • Wrong product delivered
Reason of review
Order processing issue
Loss
$2097
Preferred solution
Price reduction
2.5
Details
I ordered a bar-b-grill on the 5h of Sept. and was promised it would be delivered the following Monday. Monday came and went, no delivery and no phone call . I stayed home all day waiting for it. I called to complain about it and was promised that it would arrive that...
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Review
#1104423 Review #1104423 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Unprofessional delivery service and call back promise
Reason of review
Poor customer service
Loss
$79
Preferred solution
Full refund
Tags
  • charcoal
2.7
Details
Ordered and paid for a Maytag dishwasher in June. Didn't have it in black color in the store. Arranged my schedule and waited 2 weeks for scheduled delivery. Didn't come. Called the store and found out Lowes didn't even have it in stock. Would have to order it from...
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3 comments
Anonymous
#1353188

Not to further echo what another comment has said, but all the associates in the store can do, is follow up with your order.. Many times employees are told a specific item will arrive on "x" day.

Not until that day, are they usually informed but the manufacturer that the product time frame was moved back several days and sometimes weeks.

It is extremely frustrating for the customer, but even more so for the employee who had deal with this exact conversation 3-5 times a day.

Resolution : sadly only buy in stock.

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Review
#1077186 Review #1077186 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution