Product: Lowes Delivery Service Rating: 1 Star Clear all filters (76 of 324 reviews match)
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1.0
Details
Ordered $4k worth of appliances that were never delivered because Lowe’s uses a 3rd party. Once you order and pay them they have nothing to do with you. Spend 20-30 minutes on hold to speak with someone and half the time they hang up when you try to call. I cancelled...
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4 comments
Anonymous
#1661537

I am now afraid to order from you after reading the reviews, so sad/

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Review
#1306318 Review #1306318 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality
1.0
Details
I ordered a refrigerator on 7/11/2018 and at the end of day received delivery notification via text. I was told that delivery will be scheduled 7/12 at 12:30pm - 2:30pm. I had been waiting on that day for refrigerator and tracking their delivery status on website. I...
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Review
#1302898 Review #1302898 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • False misleading delivery notice
  • Failure in delivery
Reason of review
Poor customer service
Loss
$20
Preferred solution
Honestly send / fix notification process
Tags
  • Lowes False Delivery Notice

Lowes - Delivery

1.0
Details
I was supposed to have dryer delivered, no one checked to see if merchandise was on board I had to take off of work I will not be shopping there anymore
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Review
#1274341 Review #1274341 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.2
Details
We purchased a Fridge from Lowe’s and were told delivery would be about 7 - 10 days. Out of the blue we got a call on a weeknight after 9pm that our Fridge was going to be delivered the next morning. Since we were not going to be home we called the store to reschedule....
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1 comment
Anonymous
#1488001

Fyi, employees are not allowed to give specific times for delivery. Judging by the times they called you, it was not the delivery manager making the calls.

In which case, it was an employee that was given a list and told to call each person on it (been there myself). This person had no idea what was going on. There is however, no excuse for what happened after that. If they didn't have it, you shouldn't have been on the list to call.

As a side note, it is policy for someone to be there at the house to accept delivery. Doesn't matter who that person is.

Review
#1254038 Review #1254038 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.4
Details
I bought a refrigerator from here. The "free" delivery was a joke. They didn't call, claimed they had the wrong number (even though it was correct in their computer), and then refused to hook up my refrigerator, or take away the old one (I paid $20 extra to have it...
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1 comment
Anonymous
#1488009

You paid for delivery not installation. You received your refrigerator undamaged and with few problems.

Best of all, you didn't have to pay the regular fee since it's an appliance. So Evan didn't want to go in? No need to make a big deal out of it. Maybe the kid has a phobia of spiders or closed in spaces.

Don't judge him.

You have your fridge. Get over it.

Review
#1249478 Review #1249478 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
1.0
Details
I went to Lowe’s in North Las Vegas at 2570 East Craig Road and paid extra money for EMERGENCY deliver and installation of hot water heater. I was promise that I would have the hot water heater deliver Saturday. Saturday morning 1045 I call Lowe’s Store after I realize...
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Review
#1207442 Review #1207442 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Promise emergency delivery and they lied
  • Being lied to
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
1.0
Details
Don't ever order a refrigerator from Lowe's. Went there on a Sunday I was told it would be delivered on Friday. Due to a snow storm it they cancelled the delivery which was ok. Thursday night I was charged for the refrigerator. They told me they would call and...
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Review
#1203871 Review #1203871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
1.0
Details
I ordered floor tiles from the Chamblee Tucker store in Georgia.The delivery date was scheduled for February 9th. I took a day off work to ensure someone will be home When the tiles get delivered. I received a phone call the night before confirming my delivery for...
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Review
#1196977 Review #1196977 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
1.0
Details
We ordered almost 4,000 in appliances from our local PCB Lowe’s. They have been paid for for two weeks, almost three. We were told everything was in stock. Well, three weeks later nothing has arrivied. They told me they would make an emergency delivery today. It’s...
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Review
#1173127 Review #1173127 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
one said order was not placed correctly and it has to be canceled. well when We went to the store on jan 5, the order was clearly in the system. the other one said the order was backordered again and it will be delivered on jan 22. obviously they lied to the customers. it was very frustrating . will never order it from lowes...
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1 comment
Anonymous
#1419593

You don't say what it was you ordered. In the case of appliances, the manufactures ship in a truck once a week.

If they are out of stock on an appliance scheduled for shipment the only notice a store gets is when the truck shows up with a packing list marked backordered. When the store calls the manufacturer for a new due date they will typically be told it will be on next weeks truck. The only way to know if this is true or not is to see if it shows up or is marked backordered again.

It's more frustrating for the store than the customer because they are in between a rock and a hard place. They look bad to the customer because they were giving due dates based on what they were told by the manufacturer.

Review
#1167957 Review #1167957 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue