Kingwood, TX Lowes. Washing machine scheduled for next day delivery between 5:30.
-6:30 pm. I called xpo their delivery service who could not reach the driver. Calked the store and Tim delivery manager said running behind because a refrig they delivered did not work.!! So I was told they were on delivery 10 and I was 13.
This was at 4:50 pm. Delivery company xpo was supposed to call to tell me running behind and did not. Called Lowes again spoje to assistant manager after xpo told me delivery between 6-9 pm!! I figure even a 2 hr delay should put them here by 7:30 pm.
The assistant manager said that xpo is not supposed to scedule after 8 pm! He is supposed to call Raoul the supervisor at xpo. Waiting for a call back.
Told him if they show up at 9 pm i will refuse delivery. 3-1/2 hours setback because if delay delivering tge frig that did not work is ***!!
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Order processing issue.
Lowes Cons: Xpo delivery service no call no shows twice.