The Loews Department store on Dickerson Road in Nashville did not key locks to my two new doors costing over $1,000. They kept the key to my front door on a Friday to re-key the new locks by and asked me to pick my key up on the following Monday.
I did after paying for everything. When the doors were installed, the installer informed me that the locks had not been re-keyed. I immediately called the store to speak to the manager. He told me that I could either get a locksmith out to the house to re-rey it they could set up any appointment to come back later.
I asked him who could I get...he told me that he could not tell me whom to have come to my home.
THIS SHOULD HAVE NEVER BEEN SAID TO A CUSTOMER. Never again will I shop at LOWES
Product or Service Mentioned: Lowes Manager.