Manufacturer: Lowes Category: Installation Clear all filters (3 of 3 reviews match)
The Lowes in Castle Rock Colorado should be a case study in poor customer service. We went in on a quiet weeknight and purchased a dishwasher. We purchased installation service. We were told we would receive a call the next day from a schedular to set up installation. Two days later we get a call saying we will get a cal from the installer on when they would come. Three days later, we call Lowes to say no one has called to actually schedule. ...
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I didn't like
  • Worst delivery experience
  • Customer service
Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the electrical done. Then called back to have them send the installers-another 14...
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I didn't like
  • Improper installation
  • Bait-and-switch tactics
  • Rude service manager
Ordered a dishwasher from Lowes in Long Beach, California. I should have known. Only after they received my card information, was when Justin informed me that this was a special order to be delivered from the manufacturer (GE). This took two weeks for delivery, then another week for an installation appointment. Eddie, the supposed installer, shows up only to try to hustle me into having another electrical outlet installed. Said he could not...
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I didn't like
  • Customer no service