Product: Lowes Dishwasher Installation Clear all filters (16 of 16 reviews match)
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Lowes - Just don,t go to them

i paid 200 buck for a dishwasher they never got installed
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1 comment
Anonymous
#1785652

Tell the story. Why wasn't it installed?

If you only paid $200 for the dishwasher it sounds like you bought the lowest prided unit you could buy. Did you pay for installation?

Did you pay for the materials required to install it? Did you have a water line and electricity available?

Review
#1722387 Review #1722387 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Associate assistance poor help
  • Bad warranty
  • Lazy
Reason of review
Poor customer service
1.7
Details
Before visiting a Lowes store to buy a dishwasher here in Miami, we wanted to find out whether their installer would hard-wire the connection required in our case. Calling the Lowes helpline, the Albuquerque-based representative said yes. To confirm, I went to the...
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1 comment
Anonymous
#1782239

What have you been told that was wrong? When you install a dishwasher it is either installed with a cord to plug it into a wall or wired directly (hardwired).

Your question to their call center is if they would hardwire the installation and they will. You neglected to ask the question of whether they would run the wire from your electrical box to the dishwasher. The website says they will connect the dishwasher to an existing power supply line which they will do, either with a plug or hardwire.

The store told you that you would need to hire an electrician to run a wire to your electrical box which is also correct. Everything you have been told by Lowes is correct, why are you complaining?

Review
#1716388 Review #1716388 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Better presentation of information by helpline person + webpage
2.4
Details
Bought a dishwasher. The sign on it said installation $125. They DIDN'T disclose that I'd have to pay another $71 for a building permit and have a city inspector come out. Home Depot, and others, don't do that; only Lowe's. Found out after. That's misleading...
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7 comments
Anonymous
#1782349

I received a call from Lowe's today. They'll be refunding the permit charge in full.

Be aware that the same dishwasher is selling for the identical price at Home Depot WITHOUT the permit and Best Buy offers it at the same price with FREE INSTALLATION.

I'm sure there are other Big Box stores that have similar offers. The "learn" here is to shop more carefully.

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Review
#1713966 Review #1713966 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.8
Details

Update by user Nov 13

I got a full refund for installation.

Original review posted by user Nov 13

We bought a Bosch dishwasher. We needed the custom wood panel from the old dishwasher to be placed on the same size new dishwasher door. The installation team from Lowe's did a good job installing the dishwasher. They totally...
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Resolved
Review
#1707086 Review #1707086 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Poor workmanship from contractor
Reason of review
Poor customer service
Preferred solution
Give better customer service. Hire good installers who won't cut corners and *** the job.
Tags
  • bad service
  • Lowes Shoddy Work

Resolved: Lowes in Rock Hill, South Carolina - Dishwasher I bought and paid to have installed is sitting in my livingroom

1.3
Details

Update by user Oct 17

Installer came back at 7pm and installed

Original review posted by user Oct 17

I bought a dishwasher and paid to have it installed. When they came to install, they said when they took out the old one that we didnt have the conversion kit to install it. Why when i bought this didnt the salesman not know that we might need this. He could have said you might need this, we would have picked it up and we could have returned it if not needed. Better yet why do installers come without the proper equipment. Will not shop here anymore.
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Resolved
Review
#1682684 Review #1682684 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Called store cant get anyone to answer
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction
1.3
Details
I bought a dishwasher and they came on scheduled day to install but they never screwed my dishwasher and when I am trying to reach them no one is responding properly. I would not recommend lowes installation to anyone.
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2 comments
Anonymous
#1709379

You have a rather odd complaint. I really doubt that most people would want to use a dishwasher that somebody had screwed. Seems like something someone could get arrested for.

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Review
#1571054 Review #1571054 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Angry Homeowner
Monday May 7 purchased dishwasher connectors and installation in Epping NH. Spent over $800 I was told I’d hear from the installation center within 24 hours. No call. Weds afternoon still no call , so I called the store. My same salesman told me to to expect a call...
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Review
#1282417 Review #1282417 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Order processing issue

Lowes - Terrible experiance

1.7
Details
My daughter bought a new fridge, Gas stove, dishwasher and microwave. After she purchased the items, They told her she had to pay $20.00 PER item to remove old items, AND $150.00 PER item to install the new items . Even the microwave if she wants it brought into her house... This is crazy, I told her she must have misunderstood, so she went back in to ask if it is a total of $150.00 or for each item. They told her it is each item and the price to haul away is not $20,00 each item , but $25.00. ( the website says $20.00) What happened to customer service? What choice does she have? She is requited to pay an extra $600.00 dollars just to use her $4000.00 worth of appliances? This is not okay. I will NEVER recomend Lowes, and I am going to let everyone I know what crooks they are. Do not buy from Lowes!
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2 comments
Anonymous
#1497654

They can't dispose of the old appliances for nothing. Why should they eat the cost of disposal?

Have you bothered checking what your rubbish hauler or other recycler would charge to take them away. Bet you'll find the $25 per appliance is reasonable.

As far as installation goes do you think the people they have install them should work for free, cover the cost of their vehicle and fuel costs? Just because you purchase a product doesn't mean a store should cover all the extras you want at no charge.

Anonymous
#1510855
@Anonymous

haul away cost sound reasonable but....exc $150 ea install is insane..,,,but,,,they shoulda read the paperwork (contract/fine print)b4 buying!!!!!!!!!!

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Review
#1276989 Review #1276989 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Problem with delivery
Loss
$680
Preferred solution
I don't think she should have to pay to have her items installed.
Tags
  • lowes rudeness
  • installation rip-offs
  • Dismissive To Customers

Lowes in Louisville, Kentucky - Lowe's install fail

Lowes - Lowe's install fail
Bought a dishwasher at Lowe's and had them remove my old one and install the new one. Installation went well, woke up the next morning and water is dripping from the ceiling of my finished basement below the dishwasher that was installed. Called the installer and they came to check it out (8 hours later). The connections to the dishwasher were dry, so the installer guessed that the supply line that is between the bottom of the cabinet and the ceiling in the basement must have sprung a leak. Even though he was in there installing a junction box for the electric and working with the supply line, it couldn't possibly be caused by him. No problems with this ever and all of a sudden we have a dishwasher installed and pipes in between floors start to leak. So i contact Lowe's and they basically said, "that is your problem, call your insurance company". If the dishwasher works, that is all they are concerned about. So now I will have to pay a deductable, and my insurance will go up 15% because Lowe's doesn't stand behind their installations. #Loweshomeimprovement #Lowesinstallationfail
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1 comment
Doug L
#1487243

sad

Review
#1263701 Review #1263701 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Damaged or defective
Loss
$1500

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Elk Grove, California - Be aware before buy or doing any services with Lowe’s

1.0
Details
Worst customer service. Every time I call, no one wants to take responsibility, and usually have the call hanged up. This happens several times every time I call them. The service is terrible. They installed both my dishwasher, and garbage disposal and both ones needed to return due to errors in the installation. Garbage disposal now fell down completely from the sink. Keep away from LOWES. Once they take your money, you are on your own. my dishwasher tha i purchaseis Bosh. the told me that if getting the purchase with instalation and pay in advance, i was going to received a rebate for instalation from Bosh. i did wherever they told me to fullfill my rebate. few week later Bosk send my a letter that i dont qualify for due with the date of the purchase. They lie to me to get the service.
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1 comment
Anonymous
#1521734

I bought a dishwasher 3 weeks ago paid cash still waiting for the install to be scheduled.

Review
#1246142 Review #1246142 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Pros
  • Would rate zero stars if i could
Cons
  • Arrogant employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer