Seller: Lowes Product: Lowes Dishwasher Installation Clear all filters (0 of 12 reviews match)
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Resolved: Lowes in Rock Hill, South Carolina - Dishwasher I bought and paid to have installed is sitting in my livingroom

1.3
Details

Update by user 2 days ago

Installer came back at 7pm and installed

Original review posted by user 2 days ago

I bought a dishwasher and paid to have it installed. When they came to install, they said when they took out the old one that we didnt have the conversion kit to install it. Why when i bought this didnt the salesman not know that we might need this. He could have said you might need this, we would have picked it up and we could have returned it if not needed. Better yet why do installers come without the proper equipment. Will not shop here anymore.
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Review
#1682684 Review #1682684 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Called store cant get anyone to answer
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction
1.3
Details
I bought a dishwasher and they came on scheduled day to install but they never screwed my dishwasher and when I am trying to reach them no one is responding properly. I would not recommend lowes installation to anyone.
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1 comment
Anonymous
#1709379

You have a rather odd complaint. I really doubt that most people would want to use a dishwasher that somebody had screwed. Seems like something someone could get arrested for.

Review
#1571054 Review #1571054 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Angry Homeowner
Monday May 7 purchased dishwasher connectors and installation in Epping NH. Spent over $800 I was told I’d hear from the installation center within 24 hours. No call. Weds afternoon still no call , so I called the store. My same salesman told me to to expect a call...
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Review
#1282417 Review #1282417 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Order processing issue

Lowes - Terrible experiance

1.7
Details
My daughter bought a new fridge, Gas stove, dishwasher and microwave. After she purchased the items, They told her she had to pay $20.00 PER item to remove old items, AND $150.00 PER item to install the new items . Even the microwave if she wants it brought into her house... This is crazy, I told her she must have misunderstood, so she went back in to ask if it is a total of $150.00 or for each item. They told her it is each item and the price to haul away is not $20,00 each item , but $25.00. ( the website says $20.00) What happened to customer service? What choice does she have? She is requited to pay an extra $600.00 dollars just to use her $4000.00 worth of appliances? This is not okay. I will NEVER recomend Lowes, and I am going to let everyone I know what crooks they are. Do not buy from Lowes!
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2 comments
Anonymous
#1497654

They can't dispose of the old appliances for nothing. Why should they eat the cost of disposal?

Have you bothered checking what your rubbish hauler or other recycler would charge to take them away. Bet you'll find the $25 per appliance is reasonable.

As far as installation goes do you think the people they have install them should work for free, cover the cost of their vehicle and fuel costs? Just because you purchase a product doesn't mean a store should cover all the extras you want at no charge.

Anonymous
#1510855
@Anonymous

haul away cost sound reasonable but....exc $150 ea install is insane..,,,but,,,they shoulda read the paperwork (contract/fine print)b4 buying!!!!!!!!!!

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Review
#1276989 Review #1276989 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Problem with delivery
Loss
$680
Preferred solution
I don't think she should have to pay to have her items installed.
Tags
  • lowes rudeness
  • installation rip-offs
  • Dismissive To Customers

Lowes in Louisville, Kentucky - Lowe's install fail

Lowes - Lowe's install fail
Bought a dishwasher at Lowe's and had them remove my old one and install the new one. Installation went well, woke up the next morning and water is dripping from the ceiling of my finished basement below the dishwasher that was installed. Called the installer and they came to check it out (8 hours later). The connections to the dishwasher were dry, so the installer guessed that the supply line that is between the bottom of the cabinet and the ceiling in the basement must have sprung a leak. Even though he was in there installing a junction box for the electric and working with the supply line, it couldn't possibly be caused by him. No problems with this ever and all of a sudden we have a dishwasher installed and pipes in between floors start to leak. So i contact Lowe's and they basically said, "that is your problem, call your insurance company". If the dishwasher works, that is all they are concerned about. So now I will have to pay a deductable, and my insurance will go up 15% because Lowe's doesn't stand behind their installations. #Loweshomeimprovement #Lowesinstallationfail
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1 comment
UpsetMarkhor
#1487243

sad

Review
#1263701 Review #1263701 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Damaged or defective
Loss
$1500

Lowes in Elk Grove, California - Be aware before buy or doing any services with Lowe’s

1.0
Details
Worst customer service. Every time I call, no one wants to take responsibility, and usually have the call hanged up. This happens several times every time I call them. The service is terrible. They installed both my dishwasher, and garbage disposal and both ones needed to return due to errors in the installation. Garbage disposal now fell down completely from the sink. Keep away from LOWES. Once they take your money, you are on your own. my dishwasher tha i purchaseis Bosh. the told me that if getting the purchase with instalation and pay in advance, i was going to received a rebate for instalation from Bosh. i did wherever they told me to fullfill my rebate. few week later Bosk send my a letter that i dont qualify for due with the date of the purchase. They lie to me to get the service.
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1 comment
Anonymous
#1521734

I bought a dishwasher 3 weeks ago paid cash still waiting for the install to be scheduled.

Review
#1246142 Review #1246142 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Pros
  • Would rate zero stars if i could
Cons
  • Arrogant employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes - "Nice" does not override incompetency.

Nov. 09, 2017 - Placed order for new dishwasher (wanted it by Christmas). Dec. 08, 2017 - Item received by Simi location (apparently it was lost for a while). Dec. 12, 2017 - Installer arrived at my home. Although installation had been paid in advance, the installer advised there would be an additional fee of $500 for installation as extra work needed to be done. I advised him to cancel the order. Dec. 12, 2017 - Received a call from Lowes customer service dept. They advised that another installer may be able to do the necessary work and install the dishwasher for approximately $200 more. I agreed to deal with another installer. Dec. 18, 2017 - 2nd installer called. They were not able to schedule installation prior to Christmas. I cancelled the order. Bottom line: Everyone I dealt with was very nice. However, "nice" does not override incompetency. I wonder how long it will take them to process the refund.............
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Review
#1151321 Review #1151321 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Problem with delivery
Preferred solution
Full refund

Lowes - Mislead

We brought a refrigerator, range, and dish washer on September 10, 2017 at 1200 north Muldoon, anchorage AK. The sale person told us they will delivery and install all my appliances that we brought from them . After they delivered they told my husband that they can't install the dishwasher because they are not certified and we will have to pay someone who is certified to come and install it for us. It will cost us an extra $200.00 I called and complaints to the store manager and told him that their sale person mislead us to believe that they will install everything that we brought from then . The Manager said if we are not happy then return the appliances but they already took our old appliances? He just said sorry . I will not buy anything from them again, they are not honest and they should have fix the problem.
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Review
#1101399 Review #1101399 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Poor customer service

Lowes - Dishwasher Installation Review

1.0
Details
Absolutely awful experience with installer and Matt the manager. Andrew was supposed to show up on Tuesday but callled the Sunday before to ask if they could come then. Okay so wasted a Sunday because they never showed. Then explained they may not show up at the designated time Tuesday cause that appointment was gone. Anyways not knowing they callled Tuesday morning saying they were coming. Andrew shows up Tuesday as plannned and explains he didn't show up Sunday cause we purchased a display model. Only problem was we didn't purchase a display. So I call Lowes to figure out a discounted price since they sent me a display that has been opened and *** and moved around as a display. While on the phone with Lowes, Andrew listening in on the conversation, decides I don't want it and brings the old dishwasher back and hooks it back up. Now we agree on a price but Andrew has gotten frustrated and hooked up the old washer. So Lowes uses contracted people to install so okay they don't really care, I get it. Best of all is he was an employee. What a joke. The best of all is I bought all my appliances there and I am about to buy blinds and paint amongst other things. Home Depot here I come, even though it is further. This is the worst experience I have ever had. I wouldn't even buy water here if I was on fire. This place is a joke and the worst Lowes ever. DONT EVER GO!!!!!!
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Review
#1035042 Review #1035042 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Castle Rock, Colorado - Horrible Service

1.0
Details
The Lowes in Castle Rock Colorado should be a case study in poor customer service. We went in on a quiet weeknight and purchased a dishwasher. We purchased installation service. We were told we would receive a call the next day from a schedular to set up installation. Two days later we get a call saying we will get a cal from the installer on when they would come. Three days later, we call Lowes to say no one has called to actually schedule. The next day we get a call. My husband answered. The person on the line says "yeah, I got a text saying to call this number." Really? REALLY? No, hello I'm calling about your install? No name offered? Well, we establish why he called and he tells us he will call back later or the next morning to, and this is a quote "when I can come by". I now feel like they think they are doing a favor not providing a service we paid for. And of course he didn't call until two days later - a Sunday. He says he will be by Monday between three and five. At quarter till five he called and said he was running at least 1/2 behind. My husband declined his services. He then called Lowes and was issued a refund. But does the fun stop? Of course not. I get an email of the refund receipt and low and behold, they didn't issue a full refund. They skipped right over an entire item. Now why the person performing the task couldn't take a moment to notice the totals were different is beyond me. Other than attention to detail and basic math skills seem to be as poor as the customer service. So I call on a Tuesday late morning. The gal answering listens to my problem and says she will call me back in 20 minutes because she has 3 customers. Why? Why did you answer the phone? No, they never called back. I call back on my drive home. The exchange is going so badly I actually arrive at the store to expedite a refund. As I walked to the customer service desk, the man working there...walked away. He stood for several minutes talking to 2 other co-workers. So I called the store. When the phone rang he trotted over to the desk bi hung up and reminded him we just spoke on the phone. He took 5 minutes but I got the refund. It wasn't a lot, but absolutely would Lowes get one penny from me. Not now: not ever.
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Review
#955741 Review #955741 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Customer service
  • Worst delivery experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor delivery service
  • Terrible Customer Service