Purchased carpeting for entire 2nd floor in my home. Lowes installed In August 2013.
In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and complaints, an email to their CEO and Several VPs got somone out to look at it. They restretched in 2 areas and I thought my problem was over.
Well now the carpet is bunching in the three bedrooms. I called the original installer and he wont come look at it. Said He is no longer their installer. I called Lowes and they refuse to fix it.
They sent a letter to my home via UPS stating they fixed it once" as a one time courtesy" and they will make no further repairs. I am on mu own and they consider the issue closed. Buyer beware! Lowes does not back their work!
I wouldnt have them install a light bulb at this point! #Lowes shoddy workmanship
Product or Service Mentioned: Lowes Carpet Installation.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.